Customer Reviews for J&M Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&M Auto Sales

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Donald G. on

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logan F. on

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Kenneth M. on

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I had requested a 4 x 8 foot trailer but was given and charged for a 5 x 8 ft trailor. It worked out OK but had to pay for the larger trailor.

FLORANCE J. on

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Drop off location was great. The lot was clean. The attendants were knowledgeable about the equipment. A post trip inspection was completed in front of us. The only issue was the computer wanting to input more miles than were actual but this was not at faulty of attendants.

Scott B. on

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Pam I. on

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The tire was low when I picked up and was told to call go uhaul they sent a guy out and he was given wrong information for tire so ended up having to call someone else and it took over 4hrs to be able to leave. I missed my moving guys because of the delay so I'm not happy at all. I waisted 300.00 because I wasn't in South Boston at 4pm for the movers and money wasn't refundable. So I'm very upset. I didn't get to leave NC until after 4pm. I feel I should get some kind of discount.

Jamila M. on

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Kenneth M. on

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anthony L. on

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Very helpful

Nicole K. on

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Tag on trailer was falling off

kenneth B. on

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The whole experience was very friendly and quick.

Koua C. on

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David C. on

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Very professional and easy to find location. The proprietor even called me to give me assistance in the return.

John R. on

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brenda B. on

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Service was excellent Michelle, was wonderful..folks lucky to have such a good provider.

Sal A. on

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I only rated this as average because there was no one there, even though it said the place was open during the time I returned it. The area was not messy and easy to leave the truck, was just a little worried just dropping off the truck without speaking to anyone, but it all worked out.

Peggie R. on

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FANNIE P. on

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The owner did a follow up call to make sure I new where to deliver the truck. I thought that was very nice because it was a holiday.??

harold M. on

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angela S. on

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the lady who assisted us has helped us before with our previous Uhaul experience. she is always great! Friendly, courteous and outstanding with the overall experience. Highly recommend this location and will use this location again in the future should the need arise.

William D. on

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Staff called us in advance to be sure we had the correct address. Very pleasant lady and very helpful. Thank you!

Peter G. on

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elsie Y. on

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Samantha W. on

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pamela S. on

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Great experience I would definitely recommend and use their service again Thanks

thorton T. on

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Bernard R. on

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THORTON THOMAS T. on

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randy M. on

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scott C. on

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Chad Y. on

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Michael S. on

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raymond M. on

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Michael S. on

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robert B. on

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Very easy return.

Michelle K. on

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Will be working with Michelle and Jim again. Thanks for being so helpful!

joah K. on

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Michelle was excellent to work with!

ANTHONY V. on

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dave S. on

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Ed F. on

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Michelle from J&M was probably the most helpful and courteous person I have dealt with. She Called me the night before to let me know my truck and carrier are ready as well. I'd recommend her highly

Tom C. on

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No one to unhook trailer for us. I'm old and ill.

beverley B. on

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Keep up the good work.

Jonathan M. on

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Nothing. Good as is

Saul T. on

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No one was there during operating hours. drop and go

ROSS S. on

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Laura S. on

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WILLIAM E. on

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Melissa S. on

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Roger V. on

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UHaul in Hickory is VERY disorganized. No one seemed to know who had what trucks and other items such as a tow dolly for autos. I explicitly stated "tow dolly" and they thought I meant something else.

robert L. on

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Other M. on

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DAVID V. on

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Larissa J. on

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Dave M. on

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TAMMY A. on

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Awesome!!!!!!!! great staff.

Billy C. on

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Very friendly and quick, effortless check in.

Dennis C. on

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Robert P. on

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Heather M. on

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They didn't have all the blankets we had reserved. Not the locations fault, but my only complaint about the whole thing.

William A. on

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Deb P. on

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This location was after the first location that didn't have our truck . Original pick up the truck was not there. I called in the morning and they said it was there so when we got there they said sorry someone else got it. They offered us no help to try to find another truck they were rude I called one 800 go U-Haul and a wonderful lady helped us find the truck at J and M auto and the lady that helped us at J and M auto was wonderful too

MIKE G. on

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Very nice lady and handled our return very quickly

STEPHANIE J. on

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KEN S. on

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Ronald B. on

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Mark I. on

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This location, J & M Auto LLC, does not meet the safety standards of U-Haul and I HIGHLY RECOMMEND that customers NOT use this provider. Period.

RON L. on

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JON A. on

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I was in and out very quickly, can't say this location needs any improvement. The staff was very nice and professional.

KARL T. on

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KARL T. on

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thomas P. on

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DANNY C. on

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Nothing everything was great

BILL C. on

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larry W. on

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MARILYN L. on

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Lurina D. on

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Will definitely use again

RON F. on

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WILLIAM U. on

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Debora W. on

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Nona B. on

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Great experience. The folks at J&M were very friendly and helpful. Would definitely go there for future rental needs.

betty F. on

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james F. on

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PAUL B. on

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Not charge for days not used. Reimbursement of overpayment. Have someone to be in the office during regular hours.

Luke W. on

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Good experience. Quick pickup and instant return.. Will rent again.

PATRICIA G. on

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The cargo van was clean and smelt fresh.Customer service were polite and imformative ! Will use you again soon. Thank you !

beth R. on

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The truck had issues that should have been addressed before rental to anyone. ABS light was on constantly and the front suspension had a bad vibration. This facility did not note any of the damage prior to my departure. The drop off location question if the scrapes occurred while we had the truck.

ANITA W. on

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PAUL C. on

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Never rent from this location again. I returned the trust after having driven it 18 miles. Two days later I had an additional charge on my credit card for $42. I called the location to discuss only to be told I had to call Uhaul. I called Uhaul and was told this location had charged me $35 for fuel !!!! I drove 18 miles. I filed complaint with Uhaul and hope to get my money back.

KEN W. on

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Excellent location, won't rent anywhere else.

GEOVNY C. on

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DONNA W. on

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They were wonderful! I feel there is nothing that needs to be improved.

RAVI P. on

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PAUL G. on

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MATT D. on

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Great experience! Very accommodating.

MICHAEL C. on

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Truck door would not latch. Lights didn't work in cargo area.

Antony C. on

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Chad B. on

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Everything was fine.

Larry R. on

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Sharon P. on

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DAWN R. on

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