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PEDRO G.
Customer Reviews for J&R Stop & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convenient!!!
Julio C.Great truck and service
ULPIANO V.Na
silvio M.I love this place.they are so nice y have a wonderful job.god bless.
YAUMIRI P.Everything was amazing, they are very accommodating to your needs.
Laura J.Very good
KELDRICKS R.The truck I had reserved through your online system was not there when I arrived at 7 am to pick it up. The agent at the location told sorry not here...after pushing him to give me another truck in the parking lot he called the Main Office and after much begging and pleading with that agent on my part they begrudgingly agreed to give me another truck that was there. This was nice but why was I not informed BEFORE arriving to pick up the truck at 7 am that I had a reservation for?! Additionally the A/C in the truck was not working correctly.
Earl M.Excellent customer services
MARIA A.The customer service over the phone was horrendous. Had to call several times as I was initially misinformed by the first rep. The second rep was rude and consistently talked over me after I inquired about the insurance. I must have asked for his name at least 5 times and asked to speak to his supervisor. Instead he cold transferred me to another customer service rep whom I reported my complaints to. One of my complaints had to do with misleading information on the initial reservation/registration which stated next to the check off box it was for damaged items but didn't clarify it was for items damaged during an accident/fire/etc.
Yuris S.Received a credit for more fuel in truck than was necessary what a nice surprise, thanks!
EARL M.Simple, fast, no hassles.
LEONARDO M.Pickup and return was easy and fast !
ELIER A.Truck I reserved was not available. Had to rent a smaller truck than I requested. I had to make to trips to move my stuff.
david B.I rented a 15 foot and when i opened the back to start moving The truck smelled horrible. It drove really bad. Brakes were squeaking. When i returned it i told the guy dude the truck in the back smells horrible he like yea i know im sorry. Now all my furniture has that same smell n i have to get it steamed cleaned. I rented a uhual before never smelled like that. That location is horrible both times i went to pick up and drop of the truck people drinking beer right out side stay away from this location
Carlos D.employees were really helpful and great to deal with!
ERIC F.Everything worked great. Dealer doing great job. I like the online registration and online return.
sandro P.N/A
Ramiro C.Fine.
thanh P.The truck smelled dirty. The windshield was dirty, when asked for cleaning they said had no water!!! Bad customer service. I still need to rent again a 4 bedroom house. Not ti recommend this place at all...
Carlos D.Took the 17 footer and was accommodated immediately even without a reservation. The ONLY shortcoming was ,it didn't have a padlock. I was told a 15 footer comes with it but not the 17. Except that great first time experience.
Rosario S.The U-Haul was filled with graffiti. I also rented a cart and I never received it yet I was charged. I tried contacting you 3 different times. Twice by phone where I got hung up on with a 15 minute wait time and by live chat and no one answered me.
Catherine M.Sean Snceros Se reserevo un camion desde el dia martes para recojerlo el viernes y cuando llegue a recojerlo al sa 6pm que no hay camion
mirtha U.Very friendly service.
Gregoria O.The attention of the employees, was poor!
Ramon D.It would be better with people that speak at least some English.
Hans Peter W.One comment. The tire pressure was 10 pounds low in all tires.
Glenn H.Good experience easy to rent a truck
melissa D.AC would only work on low, with the hot weather you would expect the AC to work correctly and it was very uncomfortable moving in this truck.
Raul B.Five stars
FATIMA D.The cargo van looked like it was almost brand new on the outside, but it had lots of dirt and leaves in the back cargo area. The clerks at this location only know Spanish, which I had read in other reviews so I brought someone along who could help me understand if I didn't know enough Spanish myself. But overall, it was a good experience. They were very professional, I got the van in a jiffy and I had no issues with them at all.
Alexandra D.This place is a fraud
John S.No me explicaron correctamente las tarifas por millas me dijeron q de lunes a viernes eran a 1.00 usd y no fue asà me la aplicaron a 1.19 usd la milla o sea la información q dan no es correcta
carlos M.Reps are extremely rude & have no customer service abilities
Robert L.Although the staff was friendly and helpful, it was very frustrating that no one spoke English and I don't speak Spanish. I feel they could at least have someone on call to be able to reach out to.
marlo B.Un robo por usar 2 horas pague 130$
jorge L.El servicio del personal fue bueno pero la vans estaba super sucio y con olor super desagradable
Miguel E.I always book online and have never had issues with Uhaul before. Initially I put in a pick up and drop off at different locations (two zip codes). I assumed in the process of booking, this was the case because I moved across town. When I showed up to pick up the Uhaul, apparently it was a self pick-up which I had never done. The men at the store spoke no English & didn't assist in any way. We spent half an hour wasting time getting email verification codes etc. When I finally got the truck I realized that I was supposed to drop off at the same location. I called customer service to say I had put two different zip codes in from the onset & needed to switch. The man said that I signed some contract that I would drop it off at the same location (then why two zips?). He said I would be charged/penalized and when I asked him how much (was it worth it to me to have another 2 hrs?) he said he didn't know and that was that. I felt overall between calling customer service & the men who didn't speak English, I got no help.
Reed H.Amazing and very nice , educated person's I this place. I'm very glad.
santa A.