Customer Reviews for J&R Stop & Go
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of J&R Stop & Go
Glenn H. on
One comment. The tire pressure was 10 pounds low in all tires.
melissa D. on
Good experience easy to rent a truck
Raul B. on
AC would only work on low, with the hot weather you would expect the AC to work correctly and it was very uncomfortable moving in this truck.
FATIMA D. on
Five stars
Alexandra D. on
The cargo van looked like it was almost brand new on the outside, but it had lots of dirt and leaves in the back cargo area. The clerks at this location only know Spanish, which I had read in other reviews so I brought someone along who could help me understand if I didn't know enough Spanish myself. But overall, it was a good experience. They were very professional, I got the van in a jiffy and I had no issues with them at all.
John S. on
This place is a fraud
carlos M. on
No me explicaron correctamente las tarifas por millas me dijeron q de lunes a viernes eran a 1.00 usd y no fue así me la aplicaron a 1.19 usd la milla o sea la información q dan no es correcta
Robert L. on
Reps are extremely rude & have no customer service abilities
marlo B. on
Although the staff was friendly and helpful, it was very frustrating that no one spoke English and I don't speak Spanish. I feel they could at least have someone on call to be able to reach out to.
jorge L. on
Un robo por usar 2 horas pague 130$
Miguel E. on
El servicio del personal fue bueno pero la vans estaba super sucio y con olor super desagradable
Reed H. on
I always book online and have never had issues with Uhaul before. Initially I put in a pick up and drop off at different locations (two zip codes). I assumed in the process of booking, this was the case because I moved across town. When I showed up to pick up the Uhaul, apparently it was a self pick-up which I had never done. The men at the store spoke no English & didn't assist in any way. We spent half an hour wasting time getting email verification codes etc. When I finally got the truck I realized that I was supposed to drop off at the same location. I called customer service to say I had put two different zip codes in from the onset & needed to switch. The man said that I signed some contract that I would drop it off at the same location (then why two zips?). He said I would be charged/penalized and when I asked him how much (was it worth it to me to have another 2 hrs?) he said he didn't know and that was that. I felt overall between calling customer service & the men who didn't speak English, I got no help.
santa A. on
Amazing and very nice , educated person's I this place. I'm very glad.