The truck I had reserved through your online system was not there when I arrived at 7 am to pick it up. The agent at the location told sorry not here...after pushing him to give me another truck in the parking lot he called the Main Office and after much begging and pleading with that agent on my part they begrudgingly agreed to give me another truck that was there. This was nice but why was I not informed BEFORE arriving to pick up the truck at 7 am that I had a reservation for?! Additionally the A/C in the truck was not working correctly.Earl M.
Moving Truck Rental in Miami, FL at J&R Stop & Go
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Miami, FL 33176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent customer servicesMARIA A.
The customer service over the phone was horrendous. Had to call several times as I was initially misinformed by the first rep. The second rep was rude and consistently talked over me after I inquired about the insurance. I must have asked for his name at least 5 times and asked to speak to his supervisor. Instead he cold transferred me to another customer service rep whom I reported my complaints to. One of my complaints had to do with misleading information on the initial reservation/registration which stated next to the check off box it was for damaged items but didn't clarify it was for items damaged during an accident/fire/etc.Yuris S.
Received a credit for more fuel in truck than was necessary what a nice surprise, thanks!EARL M.
Simple, fast, no hassles.LEONARDO M.
Pickup and return was easy and fast !ELIER A.
Truck I reserved was not available. Had to rent a smaller truck than I requested. I had to make to trips to move my stuff.david B.
I rented a 15 foot and when i opened the back to start moving The truck smelled horrible. It drove really bad. Brakes were squeaking. When i returned it i told the guy dude the truck in the back smells horrible he like yea i know im sorry. Now all my furniture has that same smell n i have to get it steamed cleaned. I rented a uhual before never smelled like that. That location is horrible both times i went to pick up and drop of the truck people drinking beer right out side stay away from this locationCarlos D.
employees were really helpful and great to deal with!ERIC F.
Everything worked great. Dealer doing great job. I like the online registration and online return.sandro P.
The truck smelled dirty. The windshield was dirty, when asked for cleaning they said had no water!!! Bad customer service. I still need to rent again a 4 bedroom house. Not ti recommend this place at all...Carlos D.
Took the 17 footer and was accommodated immediately even without a reservation. The ONLY shortcoming was ,it didn't have a padlock. I was told a 15 footer comes with it but not the 17. Except that great first time experience.Rosario S.
The U-Haul was filled with graffiti. I also rented a cart and I never received it yet I was charged. I tried contacting you 3 different times. Twice by phone where I got hung up on with a 15 minute wait time and by live chat and no one answered me.Catherine M.
Sean Snceros Se reserevo un camion desde el dia martes para recojerlo el viernes y cuando llegue a recojerlo al sa 6pm que no hay camionmirtha U.
Very friendly service.Gregoria O.
The attention of the employees, was poor!Ramon D.
It would be better with people that speak at least some English.Hans Peter W.
One comment. The tire pressure was 10 pounds low in all tires.Glenn H.
Good experience easy to rent a truckmelissa D.
AC would only work on low, with the hot weather you would expect the AC to work correctly and it was very uncomfortable moving in this truck.Raul B.
Five starsFATIMA D.
The cargo van looked like it was almost brand new on the outside, but it had lots of dirt and leaves in the back cargo area. The clerks at this location only know Spanish, which I had read in other reviews so I brought someone along who could help me understand if I didn't know enough Spanish myself. But overall, it was a good experience. They were very professional, I got the van in a jiffy and I had no issues with them at all.Alexandra D.
This place is a fraudJohn S.