The problem was that my reservation was for pick up in Lakeside AZ and instead I had to drive 90 miles away and waste lots of my time to get a truck. The uhaul staff and representatives were very good. Making a reservation and then not having a truck available was a huge inconvenience.Laurel B.
Customer Reviews for J&S Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.spence P.
Could use a little more spacePatrick B.
No problemsjoe S.
Customer did not leave a comment.Roberta P.
Customer did not leave a comment.Megan H.
Location. Of key drop off not visible an mo signage for key drop offsherry K.
There was nothing stated about the additional days regarding the rental.Alain G.
Our experience was very frustrating. We made resevations on line Saturday afternoon to pick up the truck Sunday morning. We arrived and there was nobody there. We found the truck we reseved however there was no key to be found. We called customer service and were on hold for almost an hour.Nobody ever answered so we canceled the truck and rented another truck that was on premises and had keys. That went well. We traveled from Globe AZ TO Tucson AZ. When we returned the truck to a uhaul location in Tucson we were told we had to return the truck to Globe because my son had signed the wrong agrement on line. I guess the hole experience would have been better if somebody would have helped us on the customer service call. There was a sign on site that had a 50.00 guarantee that the truck we rented would be on site. That didnt happen. We only needed a 10ft truck but had to lease a 20 ft truck because of the fact that there were no keys and nobody to help us. I would like to get my 50.00 returned since I had to drive an extra 100 miles and pay for it.Ken F.
Customer did not leave a comment.Chris C.
Customer did not leave a comment.Maria B.
no one there when we returned, easy to return keys and there was cameras to log our return timelarry M.
Customer did not leave a comment.Marshall P.
Friendly and courteous!????????????????????steve S.
Customer did not leave a comment.jason K.
Customer did not leave a comment.Stella F.
Every one was so niceLajune B.
Customer did not leave a comment.Antonia T.