Customer Reviews for Jasper Exxon
(U-Haul Neighborhood Dealer)

Rating:

1.0

It took me an hour to unlock the pad lock due to the lock being rusted and very difficult to open I put in the correct code and still had a difficult time!! After finally opening the cab to the truck it would not let all the way up and that took another 20 minutes to get it to finally unjam! I contacted U-Haul because the store was not open and I had difficulty throughout my whole moving process and it was very irritating and I won’t ever rent from that location again

Rating:

3.0

I just won't to thank you all everything was clean no problem

Rating:

5.0

The location was closed at the time of drop off. Did not talk or see anyone. Contactless drop off.

Rating:

5.0

Customer service was wonderful and very helpful to my needs. above and beyond my expectations. I would 10/10 highly recommend the facility to anyone

Rating:

5.0

No comment on the personnel because we dropped off after hours, nobody was present.

Rating:

2.0

Ugly and dirty place, not worthy the Uhaul brand.

Rating:

5.0

Great folks here would recommend them Always

Rating:

5.0

Be open on the weekends

Rating:

3.0

The cab was so disgusting and smelled like a dead animal we spent 30 min cleaning that truck just so we could drive home to Ohio there was a head light out tire light on fuel light was on over all just not happy with the way we picked it up I also have a video we took when we got it walk around

Rating:

5.0

STAFF AND EQUIPMENT WAS AS EXPECTED. STAFF WENT ABOVE AND BEYOND TO HELP WITH OUR EXPERIANCE.

Rating:

1.0

The truck it was not good clean and the truck needs alignment. The old lady working there was overly difficult and not helpful at all. She was very rude and condescending. Very poor customer service!

Rating:

5.0

Dee was friendly, professional and got the truck checked in very quickly. Will use this location for future needs. Great experience!!

Rating:

3.0

The dropoff location was closed.

Rating:

2.0

This is the second time we’ve used this drop off location during the past two years. The first drop off resulted in us being billed for no return of moving blankets. They were returned and folded neatly and placed in the cab in plain sight of the truck and locked to prevent them from being stolen. A phone call to uhaul determined they were returned and a credit issued. This last transaction resulted in a call from uhaul asking if I had returned the vehicle as scheduled because they showed it had yet to be returned. It was returned a day ahead of schedule and was not checked in by the facility even though personnel was present at the time of drop off. The uhaul representative said she would call this facility and have them check it in. My point in giving this feedback is to help other customers. This location is very convenient and provides an easy way to return equipment. More attention to administrative detail is needed to make the return process seamless to their customers. I would recommend them based on location.

Rating:

5.0

Very helpful nice

Rating:

5.0

She was fantastic...

Rating:

3.0

This location was just for drop off.. The staff was not very talkative . It was down to business only . Nothing friendly about this place. Kinda cold feeling.

Rating:

3.0

This location if you are there to long after hours the police will be called on you. Where you pick the truck up is not where you have to drop the or keys at and this is not explained.

Rating:

5.0

None

Rating:

5.0

Kim was wonderful and so helpful 🙏

Rating:

5.0

I returned it Sunday ... Closed location

Rating:

5.0

This has to do with uhuals app I rent a truck at least 3 times per month....for the past couple of months I haven't been able to check my truck in on returning...I do not like this at all ...get the app fixed please.

Rating:

4.0

Staff was a pleasure to work with. Yet the owner seemed indifferent whether I was there or not. Not rude, but not friendly either. It was obvious that U-Haul was an inconvenience for him.

Rating:

1.0

was charged MORE for using cash without being forewarned of this. Was not informed that a split pay couldnt be used. UHAUL owes me $100 but yet has NOT paid as of yet! Trucks alignment was out. NOT clean! less then 1/2 tank of gas! I will NEVER use your service again. Drop off location was Excellent... PICK up location needs to be shut down! horrid customer service!

Rating:

5.0

The truck was not clean and the gas tank was empty. They did give me a credit on the fuel. It was a Monday morning and no other truck was available. I would recommend them to a friend, friendly and helpful staff.

Rating:

5.0

All the people at this location have been extremely helpful, efficient and. Knowledgeable. This is my second time dealing with them about renting a U-Haul trailer. They don’t even mind backing my truck up for me with the trailer because I am terrible at backing up a trailer. They’re always ready to go and no nonsense. They also do car inspections for your Annual registration of your vehicle and they are just as efficient at that. I give this place both thumbs up.

Rating:

3.0

Be more accommodating with payment options and not charge more for cash pay

Rating:

5.0

Needs no improvement

Rating:

2.0

Need live assistance, this app experience is not for the feint of heart. Assistance from the call center is woefully delayed due to number of renters on Saturday.

Rating:

5.0

Liz made the whole process easy. I will recommend family and friends to use your service. Thanks for making my experience painless.

Rating:

4.0

U haul app wasn't working, took an hour to check in.

Rating:

2.0

Communication, about rental size of truck, and explain the insurance policy to the customer!

Rating:

1.0

This place does not return cash deposits. I was very disappointed to hear they wouldn't be giving me my cash deposit. I have to wait until who knows when to get my money. I'm not pleased at all.

Rating:

2.0

Friendlier, more responsive to needs of customers.

Rating:

3.0

Customers should get some type of money back when putting more gas than required in the gas tank. Just a personal opinion.

Rating:

5.0

The home town favorite.

Rating:

1.0

Issues inside of the company prevented me from getting the equipment I rented and was still charged for it and was told I couldn’t get a refund for it even though they wasn’t able to give me the equipment

Rating:

5.0

Keep it the same don’t change anything

Rating:

3.0

I dropped off before the office opened. So I didn't interact with personnel.

Rating:

5.0

This place was great, brought the car dolly back early the next morning. But U-Haul put a second charge on my bill. Like I didn’t return it. I called the U-Haul place and they were nice. Said he DID check it in that morning. He has no idea why or what reason U-Haul has changed me twice, but he did say I’m not the only person who that has happened to. But he will check into it. If nothing else I will have to dispute the charges. Place great. U-Haul, you had better check your bill!!!

Rating:

5.0

None

Rating:

5.0

No comment Thank you!

Rating:

5.0

Prompt and courteous service

Rating:

2.0

I felt becuse I did not take a picture of the gas gauge that I was out 33 dollars of fuel charges they said it was half full when I know I left it on 3/4 full but oh well my mistake for not taking a picture of it

Rating:

4.0

As mentioned above, the reservation software wouldn't let me choose the correct location for my drop off. I wanted to drop off in Jasper like I always do. Every time I have tried to drop off at Jasper location after hours, I have not been able to without calling U-haul Customer Service, which means a minimum 30 minute wait before talking to a human. This time I waited 30 minutes and the lady couldn't even help me without my trailer rental cost go up $15 dollars She said I had to call Scheduling to change the drop off point, but they were not open until 7 am the next morning. I dropped off the trailer anyway because I was not going to come back to Jasper because of the U-haul circus. U-haul has to do something different to make this drop off process easier for the customer. If I would have another option instead of U-Haul, I would use it in a heart beat.

Rating:

5.0

Nothing, have used this location several times and will still use if and when needed.

Rating:

3.0

Keep in better communication about what time you receive or don’t receive payment. Two months after I rented the uhaul is when I was finally charged and it overdrew my checking account. A phone call would have been much better than an email in this matter.