Customer Reviews for Jasper Exxon
(U-Haul Neighborhood Dealer)

392 reviews

114 S Wheeler St   Jasper, TX 75951

(409) 224-8487

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 224-8487

114 S Wheeler St
Jasper, TX 75951

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
3.0

Was hard t o.pull out. Needed assistance to get on trailer

Linda L. 
Rating:
4.0

Drivers door is missing rubber trim causing loud wind noise Need new windshield wipers

bryce W. 
Rating:
4.0

Customer did not leave a comment.

debby L. 
Rating:
5.0

Customer did not leave a comment.

Garrett R. 
Rating:
3.0

I get caught up in a highway accident and was delayed by police from returning vehicle by 2 hours and her billed an extra day of rental. I believe that is completely uncalled for in life. Sometimes the are situations beyond any human control and I don't believe I should be punished for actions of government intervention!!!!!

Traci P. 
Rating:
4.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Everything was great

WILLLIAM T. 
Rating:
1.0

The owner was rude and insulting. I called 1-800-GO-UHAUL and told the representative what happened. She was appalled and wrote a report on what happened. And, my truck wasn't even there. When I asked the owner if I'd be getting my rental, he said, I DON'T REALLY CARE IF YOU GET A TRUCK OR NOT. I OWN THIS PLACE!!!

valarie S. 
Rating:
3.0

The assistance I received was outstanding. Dianna was personable, friendly and genuinely interested in my move going smoothly.

RICHARD T. 
Rating:
3.0

I dropped off the truck on Sunday 11/7/21 at 5:00pm (contract said to return truck by 8:00pm) and I received an email charging me with an additional day. I emailed to dispute the charge but no one has contacted me regarding the issue.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

DALA R. 
Rating:
3.0

Customer did not leave a comment.

SALLIE W. 
Rating:
5.0

It took me 2 hours to get someone on the phone for me to unlock the vehicle to get the keys.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
4.0

Make it easier to get started with the keys

Kennedy J. 
Rating:
4.0

Their Uhaul associate had to leave before I arrived but the staff worked diligently sorting through the rental process until I had the equipment I needed. Thanks

Carl F. 
Rating:
5.0

This team went above and beyond to help me. I'm very appreciative!

INDYA MYRIAH R. 
Rating:
5.0

The equipment was clean but would recommend oiling the rachet straps and bolts for easier movement and operator use.

rebecca H. 
Rating:
4.0

Not being a self-serving jerk, but coffee would have made the morning easier, even if it cost a buck or two... I suppose that is a personal problem.

John M. 
Rating:
5.0

Pick-up and drop off location staffs were great.

Christopher R. 
Rating:
3.0

Did not have a utility dolly.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND R JR S. 
Rating:
5.0

After uhaul were totally horrible, the people at this location saved our day. The people at exxon went above and beyond to make our move happen. Uhual corporate are horrible people who don't care about screwing people over.

Brittani K. 
Rating:
2.0

not friendly at all

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

LINDA Y. 
Rating:
3.0

Could clean the place up a little- but what is more important is that they have always had what I needed and most of the staff is friendly and helpful

KEITH K. 
Rating:
3.0

The location being closed on a Saturday made us have to use the internet. Most ridiculous procedure ever. It took over an hour and a half to finally get in the truck. Unlimited phones calls, holding for over a half hour for a phone representative to help us get in the truck. Will never use that service again. If you can't better app or self-service then Ryder or Penske is for me. Ruined our whole schedule for the day.

Richard N. 
Rating:
4.0

Customer did not leave a comment.

JESSICA P. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Business was closed when I dropped off truck/trailer

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

Jeanne L. 
Rating:
5.0

People here are always friendly and informative.

LARRY C. 
Rating:
5.0

We had trouble with the online check in but even though the site was closed they answered the phone and gave us directions as to what to do with the key and where to park the truck. Very helpful!

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
1.0

This is strictly a DIY facility - you find it, you hook it up, you park it, and you unhook it. UHaul should fire these people as this is a potential personal injury lawsuit.

Garth A. 
Rating:
1.0

All light on in truck was lit it truck needs work. Done to it. Ruff riding.

Sharon Y. 
Rating:
5.0

Renting the uhaul was good but The hidden costs are ridiculous! They charge so much!

Garika S. 
Rating:
1.0

The owner needs to decide, is he a Uhal dealer or a towing company. If you have questions or concerns and require help, then he is only a towing company. If your Uhal gets a flat and you need help, sorry not my problem, call the 1800 number. He sent me in a vehicle with 4 bald tires, and then one blew out, but hey not his problem. The Online Uhal were the best option for help and sent a guy right away. He informed me that he called the corporate office, as Xxon towing in Jasper Texas needs to have his Uhal privileges stripped for putting our lives in danger.

254 8. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
4.0

A longer loading ramp would be nice.

Earnest M. 
Rating:
1.0

I was charged $145.20 when I rented a 16ft trailor and charged $30.80 when I dropped it off, which was on the same day I rented it. That's rediculous to be charged for returning it. Also, the return destination that was given to me was incorrect and I had to drive around town to find it

TREY R. 
Rating:
2.0

no one was there

Louis A. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Leon was very knowledgeable and sweet. He answered my questions and made drop off easy even on Thanksgiving.

Anne W. 
Rating:
5.0

Customer did not leave a comment.

Elton D. 
Rating:
3.0

Customer did not leave a comment.

Julia N. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
1.0

I turned in the Truck on Sunday as required and the drop off location did not the drop off until Monday causing me to pay an extra $44 and I want this refunded ASAP. Thank You Tim Wise

TIMOTHY W. 
Rating:
3.0

Customer did not leave a comment.

Cory L. 
Rating:
5.0

Customer did not leave a comment.

CARL G. 
Rating:
1.0

Customer did not leave a comment.

Chelsei S. 
Rating:
5.0

Customer did not leave a comment.

russell M. 
Rating:
5.0

Everything was perfect

Purita F. 
Rating:
4.0

Customer did not leave a comment.

Teresa F. 
Rating:
1.0

The owner is extremely Rude and unwilling to be of assistance. Short and evasive on the phone, and does not follow up. A large majority of the Google reviews on his Exxon in Jasper, TX are negative, counting all the way to years back. I thought I had left an item in the truck I dropped off, he said would check and call me back. After several hours I called again and he said had not had time to look. I also told him I needed another rental and pretty much brushed me off by saying I needed to call another number because I was calling his mobile (what he has listed in your paper work) but he never offered the number, instead he hung up. I still haven't heard back regarding my item left in the truck. I need a one way truck rental to transport a few items to New Braunfels, TX for a pretty hefty fee I am sure and was going to get it through him, but I guess I'll have to take my business elsewhere. I guarantee you are loosing a lot of business with him.

RENE H. 
Rating:
4.0

Originally told would save $40 by bringing to Kirbyville location, then when they changed the # of the truck in Austin, they changed destination to Jasper without asking and charged me the $40. We most likely won't rent again due to the extra charge, I could have left it in College Station for that price and not had to pay any extra fee in stead of driving it further to my parents. We emptied it in College Station.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

Bret B. 
Rating:
4.0

Customer did not leave a comment.

WILLIE K. 
Rating:
3.0

I had to clean out mud from the posts on the light plug because they were all full of mud. Also, no one at this company wore a mask, even if they worked in the office. They were nice, but I will choose another location next time I rent. The Katy location where I returned the trailer was great, efficient and fast.

HOWELL W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

Very rude. Never signed any paperwork did not meet my expectations of u-haul . Also didn't do any inspection of my trailer or help hook up. Will not use them again.

Tara W. 
Rating:
4.0

There was a bit of trash in the back of the truck, but it was quickly cleaned when shown to the owners.

LETCHER M. 
Rating:
5.0

They were great to deal with!

Diana W. 
Rating:
5.0

Excellent customer service and professionalism. A+ organization.

affinty H. 
Rating:
5.0

Staff were very professional and helpful. Top notch group...

affinty H. 
Rating:
2.0

This is a very rural area (small) town, maybe more signage and or some insight as to who is representing you at this location could help? Do these people represent you? You're located where they are? When one asks them almost any kind of question and it is not “Dee”, they “have no idea” about anything regarding any steps or processes or basic information except that, “You'll have to talk to Dee but, she's sick.” Are you guys hiring because of the Pandemic? Take care of your employees, do what you can to keep them, I love UHaul, have used them all my life and I do not appreciate nor blame them entirely but, this is why bad stuff can be said about good companies.

Emily H. 
Rating:
1.0

Staff was not helpful and gave me a truck that had not been cleaned and had a heavy odor of cigarette smoke. I had ordered blankets and a dolly and didn't realize until the next morning that they weren't in the truck. Then during the move at about 3 hours into the ride, the left hand mirror fell off onto the interstate.

Derek P. 
Rating:
5.0

Your company is wonderful. Thank God for you!

Pamela G. 
Rating:
1.0

Bee is rude and not helpful at all, all she says is you booked it online you have to go online or call uhaul!! Maybe need some else handling this part of business!! I come over 200 miles, had previously reserved a 26' truck and a dolly (which would have held everything I had to get) but when I got there all they had was a 20' truck and NO dolly. I was moving my things over 200 miles away and could not make 2 trips and did not get everything I needed to get. So therefore, we had to load everything with our own hands, did not get everything and have to make another trip!! No fault of my own because I had previously reserved the 26' truck and a dolly!! Now the price difference between a 26' truck and a 20' truck was only like $30. But the cost of 2 trips is going to cost me ALOT more, not to mention the hardship of having to load everything, freezer, refrigerator, stove, washer dryer and other heavy things by hand because they didnt have dolly I had previously reserved!! I am very disappointed and will be calling uhaul asap!! Pitiful and sad that we had to go through what we went through considering this was already set up online at least a week in advance!! Besides now I have to figure out how to get the rest of my belonging because of their error!!!

Angela B. 
Rating:
2.0

Have better trained staff in regards of customer service and UHaul's policies.

Rashad A. 
Rating:
3.0

Drop off box no one to speak to

Cathy W. 
Rating:
4.0

I rented a drive on car trailer. Trailer in good shape. The straps for the tires were in fair shape. Right side lights at first didn't work. Started working a little while later.

JIM M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
3.0

The yard needs to be properly filled and setup as it was full of mud and huge pot holes

karl A. 
Rating:
5.0

Make the online web easier to return items.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Barry T. 
Rating:
5.0

Customer did not leave a comment.

Barry T. 
Rating:
3.0

I ordered an appliance dolly that was not there which is no fault of the Uhaul dealer but this needs to be corrected on the website when reserving the additional items. Honestly the way things have gone with Uhaul in the last week, the only reason I would recommend Uhaul to anyone is due to a lack of options. The other Uhaul dealer in town is doing everything by phone and to say they are a cluster is an understatement!

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Attitude & friendliness of the people at XXON was poor in Jasper, TX. Had a few issues with truck check out online/self service: odometer mismatch. I had a bit of trouble with the padlock on back of truck to access key for self check in. Then had to change trucks for odometer mismatch. The contract said full tank of gas, but only half tank in the truck. Generally I felt like I was a pretty large inconvenience to do business with this U-Haul location. Lady kept giving me attitude like all the issues where my fault... Site also didn't have dolly/moving cart or moving pads/blankets available, despite being able to order online. I'm unlikely to use U-Haul again. Conversely, the return experience in Round Rock, TX when I shared my experience was VERY good, prompt, & had GREAT customer service!

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

I showed up and I was told "My secretary isn't here and won't be here until after 9 am." I told him that the truck had to be checked in by 8 am or I would be charged money that I do not have. So, I put the key into the box outside and tried to check the truck in via the website. The website would not let me submit my location information to make sure that I was at the proper location. Checking the vehicle in was not pleasant.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

GAIL C. 
Rating:
5.0

Customer did not leave a comment.

Tonya J. 
Rating:
5.0

Service was upmost satisfying. Staff was most helpful

Terry M. 
Rating:
4.0

It ain't broke so don't fix it.

Jessse C. 
Rating:
5.0

Gentlemen was fast and was able to do everything thru his phone. Drop off was flawless. Not a single problem with anything. Overall, I'm very happy with this facility as well.

Jamison N. 
Rating:
3.0

I like the easy return, key drop off box. Everything was quick and easy

Micelle H. 
Rating:
1.0

Showed up at 11:45. Didn't get my Ubox and leave until after one. It was promised to be ready by noon but instead it was buried behind a bunch of other boxes and not even on a trailer.

Kenneth R. 
Rating:
3.0

Problems with internet service. Could not print out contract.

Chester J. 
Rating:
5.0

Gene at Jasper Xxon was great! He was very nice and kind. The u-haul trailer was ready when we arrived, and Gene helped us hitch it up. He answered all of our questions. I highly recommend Jasper Xxon for all of your U-Haul needs.

Byron D. 
No reviews have been submitted for this location.

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