Everything was like clock work, excelent people to do business with.
Warren P
Customer Reviews for Jaxons Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Warren went above and beyond. Was very helpful!!
vicky kWe have rented a few times before from U-Haul and have always a great experience with your vehicles. To improve I would have to say Make it a little easier to get a hold of the proper person when you need to for questions about billing etc. Thank You
michele sI had set everything up and finished my rental on my phone for my reservation, all I had to do was get the keys from the employee inside the building. He made me wait 20 minutes for his boss to come because he didn't even look and see that the rental was complete.He thought I was trying to rent one even though I told him I was finished and just needed the keys. It was ridiculous, and took time out of my reservation that I had paid for. I will never pick up from this location again.
Briar CI originally selected another location because they said they were open on Sundays. They were not. I had to switch around all of my plans and was very upset. Please correct the dates and times on the internet.
Lisa HReceived hometown service at this location. Not to reflect on this location, but I agreed to a certain drop off location. Uhaul changed the location to a place an hour or more away from my home. This was not acceptable or convenient. I found this to be distressing in addition to my move. I was allowed to drop it off at this location which was very convenient.
CARL RThere was no need for improvement. The gentleman that hooked up the trailer and lights was very knowledgeable and helpful.
Karon E“Could tell it was a woman driving” $200 gas charge even though I had just added $45 dollars worth of gas! :(
Melanie BNo problem with Jaxons, but the initial confirmation on the web site said equipment I requested was not available. Spent a week wondering if trip was a go or not before finally called by regional office. At that point the issue was resolved clearly and quickly, but it would be better if web site info could be more specific about what was going to happen rather than "someone will call."
Haydon RNA
KAROLYN FVery good experience. Excellent equipment and easy process that made a chore a pleasure!
Steve DThey were very helpful in backing the trailer into the correct spot.
LEWISDALE TStaff disconnected the trailer for me in very hot weather which I greatly appreciated. I have used this location as a drop off several times. They are the best!
Jeff VFantastic, friendly people, A+++++++++
David MNothing at all! The gentleman was very nice and polite. He made the transaction fast and easy.
Marquita MThey stole money from my account
berguens cNothing they provide excellent service
Lori SJaxson’s and Moe’s were very nice, professional and apologetic. The so called manager of the area called at 3ish to inform me the vehicle I rented was unavailable and couldn’t have cared less if I rented a vehicle from them or not. The ‘customer service’ person read me the policy off the web site not solving my problem. The ability to think outside the box to solve in order to solve the customer’s problem is a foreign concept. Needless to say my experience at the front end was horrible. Renter beware.
Cynthia EGreat Service!!
Lawrence CThe Jaxson’s store representative went above and beyond to help us with our Uhaul rental. Such outstanding service was provided.
Kathy FThe service was awesome he helped us in ways u can’t imagine. He went above and beyond and I would definitely recommend a friend or family to go there for service .
Tremayne JOutstanding customer service from all involved
William SThe truck was excellent through very nicely plenty of room upon which I need it, the only thing I have to fuss about would be your price 99 cent a mile is a bit extreme, $1.29 on the weekends even more extreme
Keith JThe app is poor, air conditioning on the vehicle did not work, vehicle was not ready and no information was provided. National phone support is horrendous
Elon BNothing comes to mind.
Fred BThe guys in Jaxsons are terrific, they are polite and always go the extra mile.
Eileen MGreat service. Nice people.
Edwin WExcellent service.
Tim LGentleman was Very helpful and knowledgeable. It was an extremely easy and pleasant experience.
Barb KBest U Haul dealer on the shore!
CHRISTOPHER HLocation was professional friendly and fast !
TOM HWait time can be better
Maria OCourteous service.
Thomas JThe drop off process was fast and easy and my receipt was emailed to me about 2 minutes after the the unit was parked.
JOHNSCOTT MThe location is a hardware and gun shop in the middle of nowhere, probably maga domestic terrorists.
NORMAN BGreat uhaul dealer
Chris Hgreat service!
Chris HThe air conditioning kept freezing up.
Traci BThe location we picked up at in Parksley, Va. The truck needed an oil change.
tyra wStay the same. They were knowledgable and friendly. Good golks@
Angel Ryour main office was the problem not the pickup or drop off areas. Uhaul corporate need to get their crap together! will not use Uhaul again!
PAULHOLT FThe experience can not be improved
scott sWarren at Jaxons helped us out to move our pickup dates when our home buyers postponed the house closing. Great people over there.
marett kIn and on my way service, Great Attitude and Service. Thanks.
Harry SEverything went great, like clock work. Excellent customer service.
Warren PExcellent
Julia KEverything was great. The people were great. The price was reasonable. Thanks
Jim H