This was not the pick up location that I requested. It was not a nice location. This was the worst U-Haul experience I have ever had. The trailer had a tire issue half way through my 1800mi drive. This delayed my trip by over 2 hours and could have been much worse. The tire lost its tread. I was lucky to get off the road safely and somebody wasn't hurt or killed. The positive part was the road side service company that did the repair. The tires were old and they replaced both. This trailer should never have been put out for a long one way journey.
JEFFREY K
Customer Reviews for Jay & Sons Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything on app was very helpful. Great job with the service on your end.
Samuel HI would've rated this as Excellent, however I was charged $15 for "Safe Move" Coverage which I declined when I reserved the Rental Online and also declined In Person. I emailed support on 02/02 requesting a Refund/Credit back top the Credit/Debt Card that was used and I have yet to receive a response or Refund/Credit.
CHRISTOPHER JNothing really 😀
KIM GThe inside had debris, an earring, and leaves in it when we received it. The two attendants were angry when I had tech issues uploading my drivers license on pick up. First time renting a U-Haul and I won’t again. Huge stress added onto stress.
rachel pAwesome experience. Very East in and out. Thank you.
Rich SOne man operated gas station with trucks across the street, so self service almost. Checked the oil, as my original location and truck was at least 2 qts low, with an oil spot under and got sent to this location for a different truck.
John F