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YORDAN C
Customer Reviews for Jay Discount Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked a truck at a location closer to my home to be picked up at 8a. The day before my move, U-Haul called to say I had to get a truck from another location. I mentioned that the new location didn't open until 9a and I had movers coming at 9. The rep told me I'd be able to pick up the truck at 8a using the app. The day of the move, I attempted to pick up the truck using the app but received the message that the equipment hadn't been assigned to my order and to call the help line. I called the help number but they weren't able to assist. I had to wait until the store opened at 9a to get the truck. On top of that, the store wasn't aware of the deal I was given on my original booking so I had to negotiate with them. The end result was I didn't get the truck at the promised time, had to pay more for it, and I had to pay the movers for the lost time. I will never rely on information given to me over the phone and trust that I'll be able to use the app. There is no way I could recommend someone using app to rent from U-Haul.
ERIC HExcellent
WILLIAM Acustomer service isn’t grand and he was very rude 👎🏾
RHEBA PLos vehículos no están limpios
MIGUEL LThey charged me more money, I never even got to see the guy, so he used my card as many times he pleased since it was on the website
Ayuban RDrop off was very easy. So convenient how you can drop off Uhaul at any Uhaul site. Staff friendly and helpful
MaryAnn HThe uhaul was full of roaches scattering when I opened the back of the truck. The cab was dirty and gross.
Bryanna SEverything is great getting an equipment from Uhaul
Anthony BFirst, the employee renting the trucks was rude. Stayed on a phone call the entire time. He asked me for an alternate number to verify who I am. I have a state issued ID, what more proof do you need to prove I am Me? Second, he never went over anything on the truck, just handed me keys and said you're set. When I inspected the truck there was all kinds of small damage. I went back inside and told the guy that, he said all damage is noted by a sticker with an X on it. Not all of it did so I took a video. Lastly, when I got in the truck I very very grossed out. It smelled horrible. The seat was very sticky. The steering wheel was sticky. I needed a truck desperate so I left. When I got home I wiped down the seat and sterring wheel with a clorox wipe. By the time I was done, the wipe was black. These people do not clean the inside of their trucks. Like damn, I not expecting a flawless truck, but basic stuff like cleaning is a must. I have a pic of the cup holders and can't believe it looked the way it did. I need another truck rental, and it's almost impossible not to use uhaul, but I'll never use or recommend this location to anyone. They're more concerned selling alcohol and tobacco products than renting a truck.
Israel SThis location was a bodega style place in a weird neighborhood and the only person there was the guy at the cash register. He was not helpful and there was no space to park the uhaul with the trailer.
Estefania SThe location was hard to find. The guy inside did not speak English, had to call someone to translate. The truck has a funny smell in the back. And the tire had a blow out on the highway with my kids inside. Very unsafe and they should of never rented that truck.
Hector PThe vendor lacked understanding of U-Haul in general and was suggesting their own rules of equipment use. I felt that I’d be charged even for a spec of dirt on the equipment so added protection plan after meeting with the location rep. I won’t be surprised if the rep will note unrealistic issues just to pocket the money as the U-Haul pickup was filthy for being brand new.
Nathan Heasy and quick. very convenient location to my house. just rode my bike over and picked up the truck.
christopher yThanks 🙏
Osmany MNot convenient to my starting location. My location for pickup was changed by U-Haul last minute due to a dolly request. Original location should’ve had a dolly available.
Dennis FEnsure that people can upload images to the site when asked. The pictures sent to me were of a brand new truck, and would not let me upload updated images. Also, if the online site says that you could get the super insurance, and someone opts in for it, then it should be offered at the location. This should be reflected online for the specific locations.
Daniel PBest service
Deep DHave the representative check you out after reviewing the vehicle together instead of just handing you the keys.
Darick M