Good
Jason b
Customer Reviews for Jays Mart Collingwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online calculator was wildly inaccurate, way more expensive than quoted.
BROOKE LWell, why shouldn’t the customer be given a discount due to the fact that just having given a vehicle to rent and then finding that you have to clean the vehicle prior to its use is not acceptable. It’s all empty words when they expect you to clean the vehicle after its use when you really can do what ever you want with no financial consequences. Because I had to clean it I should be given a discount. The windows of the vehicle haven’t been cleaned and there was no window washer in the reservoir?? These problem's seem to be at most of the U-Haul locations which tells me it’s a systemic issue
MICHAEL PInside of the truck was dirty
CORY GI Will never use this location again. Truck smelled and was not cleaned off when I arrived. Gas gage was at full when I got it and when returned it was just under the F LINE and got charged $30. I will never use U-Haul again. Unbelievable.
CRYSTAL SThe whole process from start to finish was excellent. I would rent from them again.
PHILIP SGreat customer service
JONATHAN SFriendly helpful staff both when I pick up the truck in the morning and when I dropped it off at night. I will definitely use this location again in the future.
KEITH GI was given a discount for 0.69 cents per km but was charged 1.19 per km. I asked them about it and they said oh well call U-Haul.
Sarah SBest and friendly location
Wane aExcellent quick service
SCOTTY JThe back of the truck was dirty, but the rental experience was very good. Staff were quick, accurate, and friendly.
MACKENZIE GVery friendly attendance. I would use again.
SANDRA MThe problem wasnt the location as much as the Uhaul service itself. HUgely disappointed by the disorganization and I was overcharged
Gregory SMy overall experience was perfect. I have no complaints at all and will use and recommend this location in the future. Peter
PIETRO MStaff at pick up and drop off were kind, courteous and mindful of my time. The U Haul was very clean and ran wonderfully. Nice to have A/C for a super hot summer moving day!
LEANNE HVery helpful and nice people.
R,MICHAEL C