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DUSTIN B
Customer Reviews for JCP Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. It was the best experience at U-Haul Keep it up.
Edgar SNothing
GAVAN MI had a great experience from this location, I would definitely rent again, they were very nice reached out when I was running late for my pickup just a pleasure to work with Thanks for the great service.
DAVID WThe truck was on empty an there was supposed to be a 24.50 credit to fill the truck to 1/4 full. I rented a 10’ U-Haul it cost me 70.90 plus 29.00 in gas which came to 99.90. To rent the smallest U-Haul to go 28 miles!
CARLA BEverything was fine
RICKY JIn and out. Super informative, super easy to understand. This is my first choice location moving forward.
JASON KIn my opinion the service was outstanding the customer service was top notch no need for improvement anywhere
Dusty LVery prepared
JOE BJohn was probably the best experience I have had with any business for a long time! He was helpful and explained everything without me being rushed!
JAMES SNothing. Quick and fast. Pleasant and good customer service. Definitely would use this location again
DIANNE HHad to do self-check in for truck return. Took a lot longer than we thought, as it wasn’t accepting codes on the Dropbox, and would circle back to same steps after they had been completed. Finally had to leave because boys would miss their flights. Called to confirm everything was returned correctly, and verified with staff, and it was. Just wasn’t clear before we left that it was completed properly. But staff was nice and checked everything and sent a confirmation email of everything. All in all everything worked out great.
jill Cit was easy and fast. good service.
RONNIE CWe were running a little late because the move took longer than we had anticipated. The gentleman working that evening stayed late to make sure that we could get the rental we needed. He was kind, quick, and efficient. Definitely not just a corporation, a real human being.
Eric HNothing
John GI was hoping to get some money back. Return the transporter 3 days early.
Bernetta NJohn was a great help in the ease and process of renting a truck. So we could move our stuff from the storage shed to our newly built back yard shed. Process was smooth and easy. I would recommend roy uhaul and John to my sister who is moving this weekend.
JOHN BThe friendly, thorough service was excellent. Thanks!
janet bThere was no one there. Got charged for miles that were supposed to be covered due to all the changes on uhaul's part
Sonnie HVery nice gentleman assisting us.
Dorinda LAdd 5th wheel trailers for higher individual towing setups so people can do whole home moves with there personal vehicles.
BRANDON LNot much more I can think of to make the experience better John was a wonderful and patient professional I'm certainly glad that you all selected him to be a franchise and a working product for U-Haul he helped me through some problems I had with the keys that come up missing in the U-Haul and help get me a different return time so I didn't have to pay for a time when I did not have access to my U-Haul it was down to earth patient and help me through every step I needed to make sure that the product was returned and in good shape and paid for it thank you very much you all U-Haul for a great experience I will be back to use your product again I'm very happy and satisfied thank you John
Blaine LJohn at JCP was more than helpful. He was a pleasure to work.
John MJohn has the best customer service I have ever experienced in renting a truck. Thank you very much. Happy customer John Benson
JOHN BThe online registration was terrible.
Jeanette FThe instructions said not to block the driveway, but there was no safe way to get to the back with a large truck.
Steve EThe prices are reasonable and the service was very helpful. It was a great experience all around. I'll be using JCP Auto Sales next time as well. Thank you!
Michael MClear instructions on where to leave key at the end
Jackson DThe man who was there that day and helped us was very nice. The place just doesn’t appear to be a U-Haul drop off/pick up.
Charlyn PPrompt and courteous attention to customer needs. Owner worked directly with us and it was apparent he values the relationship.
Brian CThe guy I interacted with was absolutely amazing and I will totally use this location from now on.
Keneina JThe owner was very nice and profesional and explain the process
Jeaneth OThe owner needs to clean up all the nails in the parking lot.
Richard FJohn at JCP was beyond outstanding! We needed a moving truck on a Sunday and only had a couple locations with the size we were needing. Even though JCP wasn’t open we were able to use the 24/7 pick up feature. However we ran into issues and was able to contact John and he swung down and helped us even on his day off! He was a gem and a half to do so, we appreciated that greatly, and was pleasure to work with. JCP was a little further away but I would easily make the drive to work with them again! Amazing service!!
Shay HSo easy to work with and very helpful. Thank you
Laurie rNothing, John is the best!
Bryan OVery kind, friendly and efficient!
Jerrad PNo issues
Dennis JAwesome experience!
Devin JVery nice guy
Michael LEverything was great
HEIDI SQuick and friendly service!
May WNothing
Greta GHe was very helpful. Super great about explaining all the paperwork. I would definitely recommend this location to any friends or family looking to rent a Uhaul
Joseph DThey had what we needed at the last minute on moving day, and it was such a relief. So easy.
Jason kThe gentleman there was very courteous and friendly very helpful, and I rented another trailer
MITCHELL PMake sure equipment asked for is stocked in the truck and if you don’t have the equipment than you should contact the customer and let them know.
Michael HProvide a location for the key drop box so I don't have to walk all around the building to find it.
Brian JPicked the truck up before opening hours using the app. Give yourself plenty of time, the app was very slow and didn't work well. Could not get the locks open - once we finally got connected to the local customer service, we were on our way in no time. Owner also personally followed up once he realized that we were having trouble.
Russ AVery friendly even though it was a holiday weekend he was very helpful and waited closing time for me to return my u-haul
Kathy MWas great to work with me on the return of the equipment. I would work with this location again.
Jason CEasy to work with and took my needs and personal situation into consideration.
Jeff ACleaning the windshield and headlights. The windshield on this u-haul was covered in dead bug splatter as well as the headlights.
Bonnie BEverything was perfect. Don't change a thing.
Vivien LThe man was very nice and helpful
Gary J