JC's Hardware LLC
(U-Haul Neighborhood Dealer)

109 reviews

3800 Appalachian Hwy   Rock View, WV 24880

(304) 732-7294

Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Contact Us

(304) 732-7294

3800 Appalachian Hwy
Rock View, WV 24880

Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

“AS ALWAYS”, they r “PERFECT”!!!!

liz C. 
Rating:
5.0

As always, the guys go above and beyond to help us!!!!

liz C. 
Rating:
3.0

Customer did not leave a comment.

CHAD J. 
Rating:
5.0

Spend a little more time inspecting equipment. First dolly the tie down straps were broke. Second one was fine!

johnny W. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Gilbert N. 
Rating:
5.0

Customer did not leave a comment.

Jeffery C. 
Rating:
1.0

The guy that worked the day we rented it from JC hardware did not do a check on anything when we got in the uhaul it was on a half a tank the guy gave us a paper stating 3/4 of a tank of gas when it was only a half of a tank I will not ever go to JC hardware ever again

Janet D. 
Rating:
5.0

Never had a experience as great as this one from any other location found my new service center

Scotty B. 
Rating:
4.0

Customer did not leave a comment.

darrell R. 
Rating:
4.0

Took an hour to rent the trailer. Their uhaul computer application was snafued.

Collin K. 
Rating:
5.0

Customer did not leave a comment.

Johnny E. 
Rating:
2.0

Customer did not leave a comment.

lloyd R. 
Rating:
5.0

Customer did not leave a comment.

connie M. 
Rating:
5.0

Customer did not leave a comment.

Warren Lynn T. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great experience

Charles C. 
Rating:
5.0

While I did the paper work another gentleman unhooked the trailer for us. Great place.

Marianne M. 
Rating:
5.0

Customer did not leave a comment.

tafola G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON J. 
Rating:
2.0

Inspect the trucks and make sure they do NOT stink or leak water during periods of rain!!!

paul D. 
Rating:
4.0

with the exception of the pickup and dropoff locations, the experience was terrible. I viewed the inventory online and it said there was an auto trailer 15 minutes from where i was picking up the car. when i got there, they said there was never one there and they helped me call uhaul to find one. the closest one was 1 hour out of the way for me. so we reserved it on the phone with Uhaul. they said the reservation was set but it went to the regional office instead of the pickup location. they transferred me to the regional office where after talking with them for a few minutes, they hung up on me. i drove the extra hour (one way) to pick up the auto trailer and when i got there, they didn't have my reservation. after giving them my reservation number they found it, but it wasn't set with them. they called uhaul who said that my reservation had been cancelled. we set the reservation up again and i got my trailer. I have had multiple bad exeriences with UHaul and it's basically at the point to where i don't want to use them anymore

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

connie M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

ANNA T. 
Rating:
5.0

Customer did not leave a comment.

Ronald G B. 
Rating:
3.0

Not the clerks fault, she completed our paperwork in a timely manner and then she tried to obtain the key to the truck and come to find out another clerk had rented it a day or so earlier and no one had checked it back in so the gas level and mileage was incorrect in the computer and on our paperwork...she contacted uhaul by phone and everything was supposed to be corrected...we also had no drop off location designated when we left with the truck...received text later that evening regarding drop-off...

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

DVON D. 
Rating:
4.0

Customer did not leave a comment.

buddy M. 
Rating:
4.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

I have rented and dropped off here a few times. This place is awesome! Folks are amazing there! Easy in and out! Would recommend anyone to use this location!

Winsor H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

brenda G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

“ALWAYS GREAT SERVICE AND PEOPLE”

liz C. 
Rating:
5.0

EXCELLENT SERVICE AWESOME PEOPLE

liz C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

My furniture mover was left in truck I would like it replced it is the square one

Barbara C. 
Rating:
1.0

Over charged and said I didn't put gas back in. But I did. I went over miles, so of coarse I put gas back in. Drop off in cross lanes wv, and they were rude. Next time I will go somewhere else!

teresa T. 
Rating:
3.0

When we went to return the truck...this location was not even listed as a return site. We had to return it to a different location that was far away and unprepared to receive a truck and didn't even know how to check in the blankets we had rented.

Janice M. 
Rating:
4.0

I placed an order for a 15 foot truck on June 5, 2017 at an UHAUL facility 2 miles from my home. The manager stated that I'd be instructed of where to pick one up. I questioned such since I'd given 11 day notice of this location to hold a truck for me. Anyhow, I got the call the day before and told me to pick a truck up in Rock View, WV (an hour away from where I live). I picked it up and they asked how come I didn't order it in my town. I told them the story and they got a laugh. The facility at Rock View were excellent in getting my needs, but I still question why UHAUL doesn't have drivers to ship from one to another location. Then, to top it off, I drove by the first facility that I requested as they had 3 trucks on their lot. I told this to the return station in NC, this story as he would had done it differently so I'd have a truck in his lot, knowing that far in advance. He was also very nice. My problem is the central phone call person and my local place should be trying to get the truck to my location for pick up. It would had given me an extra 2 hours in loading that evening. Also, they did add more mileage since I had the 199 for 2 days plan with an addition mileage just to pick it up. I would had paid more for the mileage. I also question why the safeguard plus was 56.00 on the original confirmation slip, but was charged 85.00 instead at the Rock View facility. They couldn't explain it to me. Overall, people need to know the system better. The only one with knowledge was the Statesville drop off gentleman who told me to inform this to the corporation when the survey arrives. So, this is the story!

charles T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

They was rude and took all my deposit when I just stopped and got gas. He was very unhelpful made me feel like next time we use a truck rental to use a different company. Other people have said the same. Also had to wait there over an hour due to there computers being down.

Timonthy H. 
Rating:
4.0

All was good here.

connie M. 
Rating:
5.0

Customer did not leave a comment.

TAMI W. 
Rating:
5.0

THEY R WONDERFUL!!!!

LIZ C. 
Rating:
1.0

Money was charged to my debit card after I was told it wasn't processed. I had to drive a hour to pick up truck twice. Was told I would be funded 70$ for my troubles and have yet been refunded. They put down that it had a full tank of gas. And it did not!

ANDREA W. 
Rating:
2.0

It took an hour for the equipment to be located and paperwork completed. There was no hand truck available and it had been reserved. The ratchet strap was worn on the auto transporter and did not work to hold the tire on the drivers side. It would serve customers best if all equipment was inspected and accounted for before renting them out.

April H. 
Rating:
5.0

Over all experience was fine---but on our trip our truck broke down & when I called the 1-800 number the guy I talked to at first was very helpful---but when I had to call back several times & go through 1800 number I got a different person every time & had to explain the whole problem over again to that person--after 4 times I just about had enough--- The 1-800 number & all you have go through needs worked on.

William R. 
Rating:
3.0

Customer did not leave a comment.

Lyndsie S. 
Rating:
5.0

Customer did not leave a comment.

BILL B. 
Rating:
5.0

Very convenient place to drop off. Box on bldg is accessible for after hours drop off.

Marianne M. 
Rating:
3.0

Customer Service was a bit lacking. and the young woman who waited on me didn't ask if I needed help unleashing the trailer from my car and expected me to do it myself and park the trailer on their lot. And when i finally asked for help, the man who was sent to help me walked out, right past me, and didn't acknowledge me. I didn't know he was there to help me. After several seconds the woman just pointed at him and said, that's him. She never smiled the whole time. So, not a great customer service experience, but it was quick and without other complications.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Danney M. 
Rating:
1.0

The personnel did fine. The truck and trailer apparently was not serviced because the truck broke down and we were delayed overnight and contents had to be loaded into another truck. The tires of the trailer were poor-had blow out on highway and was delayed again!

tonya A. 
Rating:
5.0

Customer did not leave a comment.

MORRIS P. 
Rating:
5.0

Customer did not leave a comment.

DARLENE W. 
Rating:
5.0

Everything at the drop off point was excellent.

PAUL C. 
Rating:
5.0

Totally happy with the service I received.

Dan C. 
Rating:
1.0

Give them their deposit back instead of.charging them over 500.00$

Larry R. 
Rating:
5.0

Continue as you are.

RUSH M. 
Rating:
4.0

The bottom tail lights were not in working order.

EUGENE E. 
Rating:
3.0

We were told by a woman through your corporate phone system that we could pick up our truck in Beckley WV and had to drive over an hour and 15 minutes away to Pineville to get it. This was absolutely unacceptable and when we got the truck it was totally empty of gas! Nobody I spoke with seemed to care about the dilemma and I was told I would have been notified by phone later that evening if I hadn t called to check in! We had a crew of people coming to help and this extra three hours the morning of move was a huge inconvenience! Extremely dissatisfied with Uhaul and the whole experience!

RACHEL T. 
Rating:
5.0

Customer did not leave a comment.

MARIANNE M. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

RUSH M. 
Rating:
4.0

Customer did not leave a comment.

PERRY B. 
Rating:
5.0

the transport I rented was dangerous and great disrepair. i was unable to achieve any speed greater than 45 mph or the transport was uncontrollable . A 8 hour trip ended at over 20 hours.

DANNEY M. 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

The experience was great

NANCY I. 
Rating:
5.0

The lady behind the counter was very courteous and efficient.

DWIGHT M. 
Rating:
5.0

Could you provide a couple straps with the trucks? Nothing too fancy, but I thought the truck would come with a few straps.

John L. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
3.0

Customer did not leave a comment.

Peni A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Melvin C. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL L. 
Rating:
5.0

Customer did not leave a comment.

Franklin B. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
3.0

Customer did not leave a comment.

Lydia B. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

AAA +++

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

WENDY B. 
Rating:
3.0

I had to drive an hour out of my way in the middle of no where to pick up the truck. The location was very helpful bit the truck did not run properly.

SARA M. 
Rating:
5.0

Customer did not leave a comment.

peggy B. 
Rating:
3.0

Be sure you give them correct information and prices when they reserve a truck and make sure they can get the size they need. I DID NOT get correct prices nor the truck I needed which ended up costing me another $200.00 to make an extra trip back to my old location. Spoke with a supervisor and got no satisfaction would not use nor recommend U haul rentals to anyone. Rose Jordan 864-634-8038

ROSE J. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Clyde W. 
Rating:
3.0

Customer did not leave a comment.

LATOYA L. 
Rating:
4.0

Customer did not leave a comment.

LIZ C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

Customer did not leave a comment.

REVA H. 
Rating:
5.0

Very good & easy people to deal with. I will go here if I need to rent again.

Leon B. 
Rating:
2.0

Customer did not leave a comment.

WANDA L. 
No reviews have been submitted for this location.

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