Customer did not leave a comment.Israel P.
Customer Reviews for JD Automotive Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service.MARIANNE H.
Customer did not leave a comment.JEFFERY S.
Customer did not leave a comment.Alberto H.
Part of the problem is all the bs I had to go through to rent a tow dolly. I've rented a lot of equipment before, without having to do all that. The 55 mph limit u-haul puts on towed equipment is dangerous, too. I had to contend with traffic 10, 15, and more mph than that. They were pissed at my slow speed.STEPHEN S.
A customer was very angry and I'm surprised the employee handled her in a very polite wayMarco M.
Customer did not leave a comment.michael C.
Customer did not leave a comment.RICHARD D.
Thank you for being so helpful and fast service. To mae sure to let the customer know if the equipment can leave the area that it is in.Florence S.
The location is quite difficult to access and the rental units (both trucks and trailers) were scattered between the vehicles they had for sale and those being worked on and some that looked like just junk. But the gentleman working there was VERY nice and helpful. He was GREAT - the lot was pretty junky, but we were able to get to the tow dolly and out the driveway with little effort.Donna L.
I had the worst experience ever using your company, on the 10/1 packing. I had no choice after the no show from the company you recommended but to go with the only help available, the two guys were nothing but slow and it ended up costing me almost an extra $350 for the packing and when I arrived at Denver on 10/3. I had booked thru you the next company who was confirmed between noon and 1 pm at 1:30 I attempted several phone calls and emails with no reply again. Fortunately I found a local company to do the unloading, and it only cost me an additional $135. So needless to say I will not use your services again and will warn anyone thinking about your company unless they want to be stressed out to the max and spend $700 for movers instead of the $225 I had booked forgary G.
very tight space for the U-Huaul and car transport.Susana V.
Customer did not leave a comment.KEEGAN G.
Customer did not leave a comment.Deanne R.
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.Kristy W.
The woman that assisted me and the fellow that completed my order when I arrived, were very nice people. It was a smooth process. Thank you.monica M.
I was repeatedly lied to. I made the reservation online for a drop off for Sunday August 9th for a total of 11 day rental. I then got a phone call from Uhaul customer service telling me that the trailer I reserved was not available at my reserved location and would it be OK to use an alternate location that he had chose. I asked him specifically that it would be ok as long as the hours of operation was the same. He said that it was, so I agreed to the change. Upon picking the trailer up at the new location, I was informed that they were not open for business on the the day I had scheduled to return it, that I would have to return it one day later for an additional day or rental. After many attempts to contact UHaul, it took over one hour to finally speak to someone. I explained the situation and was told no problem that they would not charge me for the extra day. Now, I reviewed my credit card and I was charged for the extra day after all. I can only assume that your customer service personnel just lied to my twice just so that they could get me off the phone. I am extremely upset. I hate being lied to.CHARLES H.
JD was professional and helpful in every practical way!DOUGLAS L.
No one was there, the key drop off wasn't clearly marked or located near the office. Teeny tiny parking lot, had to leave the 26 ft truck at the front by the road.Sharon D.
Customer did not leave a comment.Israel H.
Customer did not leave a comment.Crystal C.
Customer did not leave a comment.DEANNA D.
Nothing Nice group of peopleMark P.
Customer did not leave a comment.Charles N.
Customer did not leave a comment.Jack H.
Customer did not leave a comment.John O.
Customer did not leave a comment.sharla M.
Customer did not leave a comment.Craig S.
Location is not what I choose. Price was not what I was quoted. Some other charges were brought to me for no reason, months later. Uhaul has gone from a company I respected and wanted to use to a company I will only use as a last resort.Earnest W.
Customer did not leave a comment.Douglas S.
Good people, thank you!Alexander J.
All went smoothly. Good experienceKaren F.
Nobody was there at the time of our appointment. I was on the phone with traffic trying to see where I could be sent to pick up another truck when he showed up and was not apologetic about it at all.joseph J.
The straps on the trailer were very old and rusted , I had to apply lots of WD-40 in order to make it work, other than that the trailer was greatalfredo M.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Kim E.
I never found anyone in the office, but the owner's son apparently hangs out there after school, and he directed me to someone that could help. It's kind of cute. The staff is friendly, and it's impressive to watch them maneuver big trucks in such a small space.Andrew P.
Customer did not leave a comment.Bruce T.
Customer did not leave a comment.Robert M.
in the beginning, I started with the East Berry location . . . i was told I would have the miles allowed to be adjusted for more . . . that never happened . . then I was moved to the Lancaster location to pick up the truck, which was inconvenient . . . not a good experience.John T.
Make sure trailer is in a place where it's easier to leaveMichael B.
Customer did not leave a comment.CHRISSY P.
Neither the traffic Uhaul personnel who was very helpful and really tried to figure it out - nor the manager at the JD Automotive could figure out how to change my drop off location to a 24 hour service center. I was very frustrated since I needed to return it after hours so I agreed to a one way which was $75.00 more and the service center was very close to the JD Automotive. Who do I contact this to get a refund?Karen C.
Customer did not leave a comment.Diana K.
it a nice place the staff was very helpfulAnthony A.