Good. Work. Thank you
ROBERTO G
Customer Reviews for Jefferson Street Garage & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was great!
Pedro UThere isn't a exact drop off spot. I didnt know exactly where to put the trailer. No directions or signs saying place trailer or vehicle here. Looks like a mechanic shop as if I'm dropping it off at the wrong place. The place was not secure and I felt uncomfortable with just leaving the trailer there, cause anyone could have pulled in to steal the trailer. The place wasn't welcoming.
Tara JThe experience met all of my expectations.
WANA WNothing needed to be changed staff was very nice and if needed I will used their truck again.
JOHN KFriendly customer service
KENNETH AKinda junky.
Larry SGreat customer service
KENNETH AEverything was great
RITA DGreat Customer Service
KENNETH AThey were friendly and efficient!
Monquita SNo issue with this pickup location. Only issue was that U-Haul changed my pickup time and location the morning of the move and moments before our loaders were to arrive. The gentleman at the pickup site in Lancaster was friendly and helpful.
Kyle NExcellent costomer
Jose PIt was the easiest experience I had renting a uhaul in a long time. He was so friendly and had great customer service, I will be using him and recommending him to my friends in the future.
Niakita AThe best U-Haul dealer in Lancaster.
Kenneth AI had a great experience. Fast and easy. Thank you!
Melissa HGreat U-Haul dealer!
Kenneth AGreat Customer Service. Always very helpful!
Kenneth AMore trailers this size. I live in a large area and had to drive 30 minutes just to find a trailer this size.
WILLIAM EGreat customer service. My first choice to rent from.
Kenneth ABart is the Coolest, very knowledgeable. Rented a Trailer for a Day. Fast and Easy. Much appreciated Jefferson Street Garage
Ernie GGreat customer service. I rent from no place else.
Kenneth AGreat customer service
Kenneth AGreat Customer Service
Kenneth ACAB FLOOR WAS DRIED ON MUD AND I NOTED IT
Kevin GThis was in a very sketchy neighborhood and was a house that has been converted to a business, so it was down a residential street. I might not have minded so much had I been expecting it, but it felt like we were doing something wrong and might get shot for someone thinking we were breaking in.
Douglas CI had a reservation at 445pm and did not receive my truck until after 530. Another customer walked up and got there truck before me and had a reservation after me. I was also told the representative had customers like I wasn’t a customer. I also was made late for 2 appointments because of this. Worse uhaul service I’ve ever received.
Racquel LNo one there to check truck In. Handed keys over to the mechanic.
rich mThere's no improvement needed because this is the fourth time I've rented U-Haul from Jefferson Street garage and I have always been served with outstanding customer service and I was also served in a timely manner
REINALDO TGreat and easy transition service. I will return and recommend other patrons to use this location
Donald LThe gentleman that helped us we appreciated the service and suggestions he gave us. He was professional and very Respectful.
Shaun HThe location was 30min away. I had at least 6 closer options. The drop off point was cluttered with no where to leave the trailer.
Troy WKey locks outdated, your CSR was great and luckily while talking to him a guy walked up that I guess was on call the key to truck was locked up in an office. I was there 30 mins. Which defeats the purpose of being on line.
GRISELDA RGreat service
BRYANT LNothing. I love the location, availability, friendliness, and just how willingly helpful the owner is to help me navigate the system.
DeCha REverything was Amazing
Darrell JBest U-Haul dealer
KENNETH AAcquire places that are welcoming, clean, nice surrounding, and someone at the location to help those who need help.
Sammy RCan't say about anyone else. I was totally happy. My experience was great.
Janice BIt was an ok location. I’m not likely to use it again, it was crowed.
JANET MEverything was fine and customer service was very friendly so keep up the good work. This was my first time so at this time I have no improvement suggestion
ANITA FEverything is perfect . Great timing and all.
DONALD JKeep up the great service!
Cindy LNA
CONDA RBart was very nice and convenient, he helped me pick out the right trailer for my application.
Zaky QThe close location itself was good for me. But the environment itself was poor and outdated. However, the Rep (Mr. Bart) was kind and helpful, and his service was beneficial. He helped me with the Uhaul process once I'd arrived at the location. Would I recommend your business to a friend? "Yes"!., as long as the charges/fees and possible cost surprises are explained and understood.
SANDRA R