Customer Reviews for Jefferson Street Garage & Storage
(U-Haul Neighborhood Dealer)

236 reviews

800 N Jefferson St   Lancaster, TX 75146

(972) 227-2425

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(972) 227-2425

800 N Jefferson St
Lancaster, TX 75146

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The best U-Haul dealer in Lancaster.

Kenneth A 
Rating:
5.0

I had a great experience. Fast and easy. Thank you!

Melissa H 
Rating:
5.0

Customer did not leave a comment.

Bryan E 
Rating:
5.0

Customer did not leave a comment.

Jerome W 
Rating:
5.0

Customer did not leave a comment.

jessie d 
Rating:
5.0

Great U-Haul dealer!

Kenneth A 
Rating:
5.0

Great Customer Service. Always very helpful!

Kenneth A 
Rating:
5.0

More trailers this size. I live in a large area and had to drive 30 minutes just to find a trailer this size.

WILLIAM E 
Rating:
5.0

Customer did not leave a comment.

Santiago M 
Rating:
5.0

Great customer service. My first choice to rent from.

Kenneth A 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Bart is the Coolest, very knowledgeable. Rented a Trailer for a Day. Fast and Easy. Much appreciated Jefferson Street Garage

Ernie G 
Rating:
3.0

Customer did not leave a comment.

Labarren W 
Rating:
5.0

Customer did not leave a comment.

Kenneth A 
Rating:
5.0

Great customer service. I rent from no place else.

Kenneth A 
Rating:
5.0

Great customer service

Kenneth A 
Rating:
5.0

Great Customer Service

Kenneth A 
Rating:
4.0

Customer did not leave a comment.

Rowina B 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA D 
Rating:
3.0

CAB FLOOR WAS DRIED ON MUD AND I NOTED IT

Kevin G 
Rating:
1.0

Customer did not leave a comment.

Querisha M 
Rating:
2.0

This was in a very sketchy neighborhood and was a house that has been converted to a business, so it was down a residential street. I might not have minded so much had I been expecting it, but it felt like we were doing something wrong and might get shot for someone thinking we were breaking in.

Douglas C 
Rating:
3.0

Customer did not leave a comment.

Joe A 
Rating:
5.0

Customer did not leave a comment.

Clifford M 
Rating:
5.0

Customer did not leave a comment.

ERIC C 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn J 
Rating:
5.0

Customer did not leave a comment.

Barbara J 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Torrance A 
Rating:
5.0

Customer did not leave a comment.

Antwoinette M 
Rating:
5.0

Customer did not leave a comment.

antionne g 
Rating:
5.0

Customer did not leave a comment.

Lonnie M 
Rating:
3.0

Customer did not leave a comment.

Tony H 
Rating:
1.0

I had a reservation at 445pm and did not receive my truck until after 530. Another customer walked up and got there truck before me and had a reservation after me. I was also told the representative had customers like I wasn’t a customer. I also was made late for 2 appointments because of this. Worse uhaul service I’ve ever received.

Racquel L 
Rating:
3.0

No one there to check truck In. Handed keys over to the mechanic.

rich m 
Rating:
5.0

Customer did not leave a comment.

Theo B 
Rating:
5.0

Customer did not leave a comment.

Alize H 
Rating:
3.0

Customer did not leave a comment.

Vicki F 
Rating:
5.0

There's no improvement needed because this is the fourth time I've rented U-Haul from Jefferson Street garage and I have always been served with outstanding customer service and I was also served in a timely manner

REINALDO T 
Rating:
5.0

Great and easy transition service. I will return and recommend other patrons to use this location

Donald L 
Rating:
5.0

The gentleman that helped us we appreciated the service and suggestions he gave us. He was professional and very Respectful.

Shaun H 
Rating:
5.0

Customer did not leave a comment.

Tyler H 
Rating:
1.0

The location was 30min away. I had at least 6 closer options. The drop off point was cluttered with no where to leave the trailer.

Troy W 
Rating:
3.0

Customer did not leave a comment.

Alicia M 
Rating:
5.0

Customer did not leave a comment.

cedric p 
Rating:
1.0

Key locks outdated, your CSR was great and luckily while talking to him a guy walked up that I guess was on call the key to truck was locked up in an office. I was there 30 mins. Which defeats the purpose of being on line.

GRISELDA R 
Rating:
5.0

Great service

BRYANT L 
Rating:
5.0

Nothing. I love the location, availability, friendliness, and just how willingly helpful the owner is to help me navigate the system.

DeCha R 
Rating:
5.0

Customer did not leave a comment.

JERRY D 
Rating:
5.0

Customer did not leave a comment.

Janice H 
Rating:
3.0

Customer did not leave a comment.

JERALD K 
Rating:
5.0

Everything was Amazing

Darrell J 
Rating:
5.0

Customer did not leave a comment.

PHILLIP R 
Rating:
5.0

Best U-Haul dealer

KENNETH A 
Rating:
3.0

Customer did not leave a comment.

Render W 
Rating:
5.0

Customer did not leave a comment.

SYLVIA D 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A 
Rating:
4.0

Customer did not leave a comment.

RAY A 
Rating:
1.0

Acquire places that are welcoming, clean, nice surrounding, and someone at the location to help those who need help.

Sammy R 
Rating:
5.0

Can't say about anyone else. I was totally happy. My experience was great.

Janice B 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N 
Rating:
3.0

Customer did not leave a comment.

Audra M 
Rating:
5.0

Customer did not leave a comment.

christian r 
Rating:
3.0

It was an ok location. I’m not likely to use it again, it was crowed.

JANET M 
Rating:
5.0

Everything was fine and customer service was very friendly so keep up the good work. This was my first time so at this time I have no improvement suggestion

ANITA F 
Rating:
4.0

Customer did not leave a comment.

AURELIUS B 
Rating:
5.0

Everything is perfect . Great timing and all.

DONALD J 
Rating:
5.0

Keep up the great service!

Cindy L 
Rating:
4.0

NA

CONDA R 
Rating:
5.0

Customer did not leave a comment.

OLIVER V 
Rating:
5.0

Customer did not leave a comment.

Sharmonica B 
Rating:
4.0

Customer did not leave a comment.

HEBER W 
Rating:
3.0

Customer did not leave a comment.

Mikhia C 
Rating:
5.0

Bart was very nice and convenient, he helped me pick out the right trailer for my application.

Zaky Q 
Rating:
5.0

Customer did not leave a comment.

JIMMY B 
Rating:
1.0

The close location itself was good for me. But the environment itself was poor and outdated. However, the Rep (Mr. Bart) was kind and helpful, and his service was beneficial. He helped me with the Uhaul process once I'd arrived at the location. Would I recommend your business to a friend? "Yes"!., as long as the charges/fees and possible cost surprises are explained and understood.

SANDRA R 
Rating:
3.0

Customer did not leave a comment.

JONATHAN H 
Rating:
3.0

Better communication from the renter about turning the vehicle back the same night and not being charged for the next day without using the U-Haul.

KEALON A 
Rating:
5.0

no complaints at all service was great !!

Dale T 
Rating:
5.0

Thank you

RONALD B 
Rating:
5.0

Customer did not leave a comment.

ANGEL E 
Rating:
5.0

Great service, helpful, and patient

Adiamond J 
Rating:
5.0

Customer did not leave a comment.

TONYA R 
Rating:
5.0

All I can say is that the person who took care of me was berry helpful he is out there for the customer thank you so much.

Jesus S 
Rating:
5.0

Customer did not leave a comment.

JERAE S 
Rating:
1.0

I was overcharged on the uhaul!

AMIRA J 
Rating:
5.0

Great service.

Kenneth A 
Rating:
3.0

Service engine light was on

Jeremy H 
Rating:
5.0

Customer did not leave a comment.

EDDIE L 
Rating:
3.0

Customer did not leave a comment.

Frank J 
Rating:
5.0

PERSON RECEIVING THE TRAILER WAS VERY COURTEOUS AND PROFESSIONAL.

Alfred T 
Rating:
5.0

Great customer service.

Kenneth A 
Rating:
3.0

Customer did not leave a comment.

Jerson A 
Rating:
1.0

DO NOT EVER SEND ME EMAILS TO MY EMAIL ADDRESS FOR SOMEONE ELSES CONTRACT. REMOVE MY ADDRESS FROM WHATEVER LIST IT IS ON.

Donald D 
Rating:
4.0

Customer did not leave a comment.

Susan M 
Rating:
1.0

We got a flat on the tire my husband had suspected in poor condition.

Frank B 
Rating:
4.0

Customer did not leave a comment.

ANGALNETTE M 
Rating:
3.0

Customer did not leave a comment.

Brenda R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Yogunda B 
No reviews have been submitted for this location.

Additional Services at this Location

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