Customer Reviews for Jefferson Street Garage & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jefferson Street Garage & Storage

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Brenda R.
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Customer did not leave a comment.

MICHAEL SHEA J.
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Yogunda B.
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Jackie K.
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Quit stealing customers money y'all over charged what my bill was supposed to be.

REGGIE C.
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Kevin R.
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stephen F.
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Rosalind J.
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Danny M.
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He took very good care of me and was a tremendous help

Tomas L.
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Trailer lights did not work. I was told I'd be refunded for the trailer lights I had to purchase. I submitted the receipt, and called approximately 7 times over 4 and a half months. I was not contacted back despite being told I would multiple times. Horrible experience and a lot of wasted time. I would avoid if you can.

Doug S.
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Good equipment. Thanks

Carlos E.
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Customer did not leave a comment.

william C.
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There is nothing wrong with the location what's wrong is 0.79 cents a mile for a uhaul it way to much a 200 mile trip coast me weed with fuel let's just call 300 bucks they advertise on side the equipment for 29 95 a day they dont include mileage pay and if you want a pull behind trl dont bother if you have a Ford Sport track it's a bunch of horse shot o gove uhaul-10 stars

JOHN M.
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John G.
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This place was great!! There was no wait, he explained everything great, hooked up the trailer made sure everything was working and he was very friendly I highly recommend him.

Barbara C.
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The gentleman was very helpful and nice that is something that's sometimes hard to find this day in time when it comes to customer service

Morgan P.
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Kim S.
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Tammy H.
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Jacquelyn O.
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The manager is very nice and courteous he's so polite I would recommend this to my friend if they need it the trucks are very clean and nice too and if you need it for extra day you just need to call him and let him know he was very understanding about that thank you Uhaul for great people

Michele M.
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Shurun N.
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Johnnie F.
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Julian L.
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The service went so much better without all the paper work you usually get. It was an AWESOME idea

Michaela B.
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I wish I could remember the guy that helped us name but I cannot but he was fantastic very nice and helpful I will definitely do business with them again

Ignacio Z.
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Cheryl D.
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sherman B.
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Jeremy J.
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John W.
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CHRISTOPHER J.
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Norman H.
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Location close to home, ready to go. Thanks

Coleman S.
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No comments for improvement. Very smooth and enjoyable transaction. Bart was very courteous and helpful. Thanks!

Lynelle V.
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I went to the office to find someone to help me and instead of the man there helping me or taking me to someone who could, he just said that the owner was tall and outside and that I should find him. The owner did a great job once I found him.

Felicia W.
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Tre R.
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Bryn S.
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Got charged a milage overage because the reservation was not at the requested location. We had to drive to pick up the truck.

Donald G.
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Charlie C.
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Cynthia F.
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Doug S.
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lawerance T.
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paul U.
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Errol S.
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Had to travel over 30 miles ...,..Sucked big time....2nd time in a row !! You all need to do better on calling the location for the pick up locatiion

Daniel S.
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SHARON J.
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Stepped in dog poop

Lisa W.
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Anthony B.
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The move went well and the instructions on how to the drop the trailer was excellent. I had problems getting on the web to close out my rental. I called into customer service which was excellent on helping me through the process. I forgot her name but I will rate her as 5 ??

Cladius T.
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Bart gave excellent service. Thanks sir. Cladius

Paul I.
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When I first arrived to pickup the truck, the operator was not on location. Someone at the facility stated he was not here and not sure when he would return. I left, went to other locations to find a truck. None were available. I called the Jefferson St location, the operator had returned. I got a truck, but I lost about 2 hours that day. Everything ended well.

Keith N.
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The most helpful visit

steve B.
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lance c P.
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Easy and simple drop off process. Very quick and friendly.

Carlos A.
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Angela P.
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juan jose R.
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Needs cleaning and location improvement.

Marcos A.
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Very helpful, and professional.

Taylor S.
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ALFONSO C.
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Russell P.
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Barbara H.
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Ryan H.
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Uhaul agent changed my location last minute to the jefferson dealer. Unfortunately they are closed on the weekends. I went on Saturday and no one was there so i tried on Sunday and luckily the owner happened to walk in. He was very nice and took care of me but the Uhaul Customer service shouldn't have sent me there to begin with. A dolly was not provided either.

Kentrale K.
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The location at 800 N Jefferson St Tx was located in the back of a neighborhood and the location looked like an abandoned Repair Shop and Uhaul Storage it was very creepy

XIAOPING C.
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Too expensive

Jerry H.
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Customer did not leave a comment.

Mark S.
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The owner at Jefferson St. Garage was very knowledgeable and most helpful. I will most assuredly use this facility again when the need arises.

Render W.
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Everything was fine.

Nicole P.
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Customer did not leave a comment.

randy G.
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Cleaning out the truck front and back. I did not realise at first but it was terrible in both ends.

MIKE A.
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Stephen O.
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Eliot V.
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ISODOR A.
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sheshia G.
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walter H.
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Great experience excellent service

Clay G.
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Bernard D.
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Very satisfied

peggy S.
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Dezella H.
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ODell M.
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Charles H.
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Good people working hard to serve

robert D.
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Franz R.
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Excellent support by the folks at Jefferson Street Garage. Will definitely use again. U-Haul: Please consider adding a jack to your 6x12 ft. trailers. This would make it easier to drop it off at the rental location after hours.

Evelyn S.
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Paul O.
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Juan G.
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Aaron C.
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Leonard M.
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GABRIEL L.
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teresa C.
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The Lancadter location was great. We returned the trailer the same day. However, the Desota location was terrible...evey person I talked to should be retrained...poor customer service...I given a reservation in Utah...I have been renting from U-Haul for over 40 years...this was the first time I felt I need to find another company.

LONNIE N.
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Alice B.
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Mike G.
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Great service !

Courtney T.
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The guy at the pick up location was very nice

TINA O.
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TINA O.
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Katrina M.
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TINA O.
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Dezella H.
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Dorruth B.
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No reviews have been submitted for this location.

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