Customer did not leave a comment.CHRISTOPHER P.
Customer Reviews for Jenvic Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was professional and did a good job but unfortunately this location does not have space to park so I had to waste a lot of time and miles looking for legal parking around the area. It would be better for customers if they have their own space to park like other uhaul I have used have.Iriana M.
Try to avoid this location if you can. The guy that "runs" this location, made me circle the busy Brooklyn block in search for parking for 30 minutes (30 minutes of mileage that I paid for, btw) instead of coming downstairs to help out. I understand that he's been put in an uncomfortable place by Uhaul not providing a garage or lot for pickups and drop offs (not at all clear to me when I rented the vehicle). But he pretty immediately got angry at me and told me "I don't want to make this any more than what it is" and "You have to find a legal spot for the truck on the street" and then, "talk to my friend at the bodega who has a spot on the street and is leaving in 20 minutes. Maybe he'll give you his spot in 20 minutes" and finally, "Oh yeah, I have a garage that you can park in, just park there." The last thing anyone wants to do at the end of a long day moving is fight New York City street parking for an extra 45 minutes+. Not amused by this Uhaul experience. Oh, and BTW, there was a brake light out, the engine made a weird squealing sound that I called him about as soon as I got in the van and started it up and had it running for a minute. He said "don't worry about it, it'll be fine." I didn't have time to protest at that point. It was moving day after all. But he was right, it was fine for me. No cops saw me braking and whatever the whining is will break down on someone else, not me. But it wasn't exactly comforting or safe.Robert H.
The customer service was good just the location and parking for the vehicle is horribleSharron S.
Jason was very kind and helpful! He made returning the vehicle easy as well. 10/10GABRIELLENOBLE S.
Customer did not leave a comment.Shlomo S.
Jason, the manager was great. Very accommodating and helpful.Wayne R.
Rep. Jason B was very helpful, especially when I accidentally left something in the truck after returning it and he made himself available the next day for me to get it back. I am very happy with his service!David O.
Excellent service! Top notch representative!!Cecilia G.
Jason was extremely kind and helpful, will absolutely rent from him and this location again.William B.
The wait was long. The man working was great and was working as fast as possible, but it seems beneficial to have two people working here at once.Gregg B.
Jason, the manager of this location, was late, rude, impatient, and unprofessional during my entire transaction. I won't be going back to that location and most likely won't go to uhaul for my future moving services.Nicholas O.
Probably not much given the small space and being in NYC, but more reliable parking. Thankfully I didn't have an issue thoughDaniel R.
Nothing to improve. The man working there provided one of the best experiences I've had with any car usage services everIan L.
First of all the after hour drop-off should be stopped on this location. It may sound like u-haul is doing a customer a favor (by doing 24 hour return) but its not really the case at all. I had to spend 45min to 1 hour finding the street parking around this location which was a complete waste of time. If I knew this was the case I would have never choose that location as a drop-off. As a suggestion (Number # 1) please put that in bold letters on your website that parking at this location is very limited (only 1 u-haul truck) and street parking had to be found which can be super hard to find at time. So after finding the parking, I took photos of truck, mileage etc and started walking to the drop-off location which was 10 min away from where i parked and right before I was about to drop off the key i thought I would just try to return the truck online and found out that it was not allowing to choose the photos from the ones i took like few minutes ago. It was forcing it to take the photo right with the camera, so to do that i had to walk back 10 min back to the truck. (If I would have dropped the keys i have no idea what would I have done). Then after walking back 10 min again I returned the truck online via taking photos and all right from camera and then look an uber to home via dropping the keys on the way. Suggestion # 2: Think about the user experience here. Do you really need photo of the truck with odometer reading and all? Does photos serve any purpose here? After the keys were dropped off can't all this be done and verified by the representative the day anyways because someone has to pick the truck anyways?? Suggestion #3 : If you must have to have these photos please fix the damm website to take the photos from the image gallery instead of camera right away (Its literal few lines of code change in the system) One positive feedback: I would like to say that even though I am harsh on the review because as a customer thats something I didn't expect, I would like to appreciate the customer service representative (because she stayed on the call with me this whole time which i do appreciate so definitely it was a great help and would really appreciate that). U-haul certainly need more people like her on their team.Kush D.
the rep was hard working and communicative. best u-haul employee i've met. give him a big raisealgis K.
Jason was very thorough and helpful.Daniel T.
Car sounded like it was going to breakdown, but other than that, great experience.Justin C.
This is the best U-Haul location in brooklyn. Great service and the owner is always very friendly and professional. I will recommend this location to anyone looking to rent a U-Haul.Shemika C.
Didnt like that I had to find parking to return my uhaul. This should not be the customers problem.Nicolette P.
The attendant was quick and thorough. It went off without a hitch. So convenient to have the trucks so close to home. Thank you!Donna C.
Customer did not leave a comment.Tia B.
I reserved blankets and dollies WEEKS in advance. When I showed up, NONE of them were available and I was still charged for their usage. I had to go out of pocket to buy a dolly and blankets. If anything, you should owe me money.Peter F.
With providing more truck's to better service the customersMOSHEZ B.
The location was understaffed for the situation at hand. Due to a major snow storm the day before, all vehicles had to be dug out and maneuvered over the ice. The sole attendant had to spent approx 30 min with each customer to do this - nothing was ready to go at the time of the reservation. The nature of the location requires street parking which adds another stressor to the process - after a long day of moving you have to hunt for a spot big enough for one of these vans. The attendant was obviously doing the best he could given the circumstance, but I would avoid this location at all costs.Jordan C.
we had a 6 day rental, but let our rep know several times that we only needed the truck for 4 days. We were assured that it was fine and we could just drop off the truck anytime within the 6 days. When we went to drop off the truck on day 4, the drop off location was not expecting us and didn't really have room for the truck. the drop off was in NYC so the space is very limited. He was super kind and helpful, but it was a little stressful for him and for us since there was no way we could keep the truck parked on our street. we were lucky he had one parking space for us.Matthew B.
Customer did not leave a comment.David Y.
So great. Thanks!Corinne W.
The rep at the location was rude, the van leaked water and the location did not have the items that I reserved for my move. This was a complete mess.Andrej D.
UHaul representative was very helpful.Margaret K.
Customer did not leave a comment.Theresa K.
Customer did not leave a comment.MAKEEDAL C.
Jason was amazing and made the experience extremely easy, quick and provided an overall positive experience. Would definitely return to this site!Cesar G.
Customer did not leave a comment.John K.
Jay was extremely helpful and professionaljoseph C.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Evelyn H.
Customer did not leave a comment.William R.
Customer did not leave a comment.Lamont J.
Was a great experience, would totally recommend it to friends and family.JODIAN T.
Please update your systems so I can mobile check inMaximilian W.
Jason was awesome and very helpfulJeffrey Y.
Jason was very professional and thoughtful. The truck was ready to go right on time and everything went quick and smoothly. I recommend booking first thing in the morning and even getting there a couple of minutes early, because this location gets busy.Niv R.
Jason went above and beyond to get a vehicle available to me. Greatly appreciatedpatrick I.
Customer did not leave a comment.Mark B.
Location isn't reliable. Worker comes late, leaves whenever and either the vehicle arrives late, the keys aren't there or vehicle doesn't come at all.Jelani H.
Customer did not leave a comment.Menechem F.
Customer did not leave a comment.Kristin A.
Jason was really great. Friendly, quick, but thorough in his explanations. Thanks, Jason!Alex L.
Customer did not leave a comment.Ashley C.
We arrived at 9:20 am for our 9:30 am check-in reservation. We waited an hour for the lone employee to take care of the line ahead of us. He was overwhelmed, and required us to re enter our information, even though we had already checked in. It was a disorganized and unprofessional. We ended up getting our van at 11am when we reserved it for 9:30 am. Won't be using this service ever again.Benjamin Hays R.
Customer did not leave a comment.Viveca K L.
Make sure the vehicle is clean. My Uhaul had dog hair all over the seats and was completely dirty. Please have someone maintain the cleaning of the interior due to the Covid pandemic. Thank you very much.QUENTIND F.
This was my first time ever renting from uhaul, thus not knowing what to expect, questions to ask, etc. The next time I'll be better prepared....but overall it worked for what I needed.RODNEYL H.
All was perfectFlavio B.
Location wasn't open and there was not a place to easily park.Shelby R.
Customer did not leave a comment.OZZIE G.
Jason broker is super helpful, patient, and did a great job assuring everyone in line he will get to them as fast as he could, and then he got to all of us quickly. Couldn't think of anything wrong if I tried!John D.
The address on the uhaul website is WRONG!!!!DOVBARUCH A.
Omg Jason is the best site manager I ever met in car rental service, 200% approvalYue P.
The gentleman who helped me at this location was excellent.Jereme G.
My truck was not available at the time of pickup. This was not the fault of the retailer, rather the UHaul system for allowing me to book a truck in a location that did not have those trucks. Jay was super kind and stayed after hours to wait with me for a van to be returned, which was not fair for neither I nor him. I will not be using Uhaul again.Robert I.
The owner was extremely helpful and kind.Katherine R.
Customer did not leave a comment.kurt G.
Jason was super helpful. Will definitely be back.Ezra V.
Customer did not leave a comment.Idalia K.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Anjoulie W.
The guy who worked there was great efficient responsive and quick. He completed the paperwork and walked me around the truck. I can't say enough positiveAbout him as he was great. Unfortunately, this location has horrendous parking. I literally drove around Brooklyn for an hour looking for a parking spot. The last thing you want to do after a day of moving just look for a parking spot for an hour. While driving around I saw him more than 10 U-Haul trucks parked in the neighborhood. There is no excuse to have a business which relies on the public commons in this way. I will not rent from this location again, and encourage others not to as well.Ian U.
Have your employees show up on time and not give customers an attitude. This location says it opens at 8:30am (that's the time I got there). Employee didn't arrive until 9:10am and I didn't leave there until 9:40 when I had a 9am reservation.Christopher S.
Customer did not leave a comment.Vanessa P.
Customer did not leave a comment.Shaqwanda E.
Customer did not leave a comment.Tiffany F.
Jason provided excellent customer serviceJordan A.
Keep doing what you're doing. ThxMilton V.
Customer did not leave a comment.Rodrigo P.
My experience was great. Jay is kind, professional & very thorough. Will definitely rent from here in the future.Rhonda R.
Waited 1.5 hours to get truck.Greg K.
Uhaul pick up location was great and the person working there was super kind and helpful. He had us in and out of there quickly. Uhaul as a company on the other hand has the worst customer service of any moving service I've ever used. I was called the night before my big move, despite reserving my truck weeks ago, and told there were no trucks and my reservation has been cancelled. This left me absolutely no time to find another moving truck in nyc as every place was booked last minute. I was on the phone on hold and emailing for hours. I was hung up on 6 times after being told I was put on hold. Finally I randomly got a text saying I had been relocated to the place in prospect heights. My reservation time was set for 8 when this place opens at 830. Horrible experience. So disappointed.Saul A.
Jason was a big helpCamila D.
Customer did not leave a comment.jacob G.
Mr. Brooker was great. When the Smart Fleet Maintenance location was closed where we actually booked. He found a van for use and got it all ready in a quick turn around. It seems as if someone else was there with the same incident. He gave great customer service and the van was in great shape.Jalesa W.
Give Jason a real office.Hector C.
Always a less than streamlined experience with Uhaul. This time there was a dozen people picking up at the same time - how can one person serve that many? They can't. Set up for failure. Icing on the cake was that the van had no AC as well, which in July when you're sweaty from moving heavy furniture is not great.JERRICKMICHAEL H.
Customer did not leave a comment.eunice H.
Customer did not leave a comment.Kendall J.
The manager was on time, efficient and friendly. Was a great experience.vincent V.
Customer did not leave a comment.Kenadi D.
Be open on time. I had a very tight schedule followed by international travel the same day. I completed the paperwork in advance and made sure to be at your store before it opened. Waiting 10 minutes after you were supposed to be open for you to arrive was not good. You are competent which is your definite strength.Mark F.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Domingo B.
Let the customer know at least 48 hour advanced that everything reserved is not going to be availableMichelle T.
Uhaul's pickup instruction and the owner's instruction is different and the owner insists to customers to not check in via mobile with anger. Not sure whether that's necessary plus he was 10 minutes late to opening hour.samuel O.
You changed my location without consulting me. I would have chosen a different pick up point if possible.Sean C.
Customer did not leave a comment.Matthew M.
Nothing everything is good ?? and easyWendy C.
While the location was convenient, the clerk helpful, and the rental very clean, my experience renting with u-haul was very underwhelming due to the online rental process. It took me over 2 hours to get approved for a rental that I reserved 2 weeks in advance, so much so that I had to go back home and get my passport. I was 2 hours late to my storage facility and had a much more difficult time moving than I felt was necessary. IF I ever decide to patronize Uhaul again I will walk into a store front before I ever think of using the online approval system again. Cut your losses, start from scratch on a new online platform. A carrier pigeon would have been faster.Joery F.
Customer did not leave a comment.Amanda K.