LOVE working with Victor. He makes things easy and communication is excellent.
Kampout T.
Customer Reviews for Jerry's Boat & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
LOVE working with Victor. He makes things easy and communication is excellent.
KampOut T.LOVE working with Victor. He makes things easy and communication is excellent.
KampOut F.Great place, great help!
LEWIS W.Great staff! I dropped my van off (I was using an auto transport and couldn't drive 2 vehicles, so needed to drop it off) and needed to plug into power and they allowed me to put my van inside the gate and plug in. I had my small freezer inside - full of food - so I really needed to plug it in.
PAMELA W.None
LEWIS W.Areas Best U-Haul location!!! Clean and inviting facility with super customer service. I would highly recommend this location for all your U-Haul needs.
Belinda D.Fast and easy
JAMES M.Can't think of anything to improve on. professional, courteous service😁...Jerry's is always a pleasure to do business with
DENNIS P.Nothing.
James W.Jeff was a great help and a very courteous fellow. A pleasure doing business with.
Dan H.Made it so easy!
Fran W.The staff there were absolutely incredible! I would definitely recommend them to all my friends and family!
Bill C.Very nice people that took care of me in a very professional manner when I checked my vehicle in!
JAMES T.I can't think of anything at the moment
Jason V.Have at least (1) car hauler available locally..lol. I'd rather use a transporter than a dolly, but the dolly worked great for this trip. Thanks, always a pleasure doing business with UHAUL, Jerry's Boat& Storage, Hollister, Missouri.
DENNIS P.I appreciated their flexibility with the use of the trailer. They were fantastic!
DOUGLASS M.I was impressed with the trailer that we had rented. It was a 6 x 12 unit with new tires and a new surge brake system recently installed. We pulled the trailer over 850 miles and it pulled and performed great.
EVAN D.Nice person very friendly and courteous
George M.No improvements needed from me. As always, Professional, knowledgeable and expeditious
DENNIS P.When reserve well ahead of time would expect a clean trailer, not one a big mess
GEORGE B.This exp. Was super smooth. Fantastic CSR with Jeff and super easy process! Thank you for a hassle free process and a FANTASTIC ATTITUDE!!
Melissa C.Used them before, very professional
Justin H.Dropped off after hours. Instructions were clear and easy.
Mark P.For staying in a same state move, I feel your prices could have been cheaper
Cory F.Customer service was excellent! The lady running the office was very nice and professional! Was a pleasure doing business with her at this location!
Joseph S.Nothing that I can think of. Equipment functions easily.
DENNIS P.Closed but used the drop box. No verification system or photo processing for the trailer.
Michael K.Truck was nice to drive,no issues. Prepayed for truck,blankets,and box dolly. At pickup time no dolly. Not a big issue,was refunded without any problems. Vender was really good about it, glad I picked U-HAUL.
David D.Jeff at Jerry's boat storage was spot on great and customer support over the phone with Toni was AWESOME!! Thank you for the wonderful service overall!
Christopher T.Take off the COVID restrictions. Having to talk to someone, even someone as pleasant as Andrea was, over a phone looking through the glass window, was a bit ridiculous. I wasn't planning on hugging her or even shaking her hand, and she is on the other side of the counter and plenty far away from customers, so please, stop drinking the Kool Aid and open the doors.
paul E.The Truck was Awesome! I used Penske for our move to Florida and U-Haul for our move back. The U-Haul experience from start to finish was much better!
Christopher L.The equipment needs to be checked out better for use. Both fenders were broken tires were not inflated correctly light wires were not in place and not working one mile from were I picked it up
Kevin W.Thank you.
Michael Y.made everything really easy
Ronald S.had set up a pre open receipt of a truck and after 2 hrs on the phone with uhaul and using all my data, I sill could NOT get into the truck. I had to wait until the store opened. I was assured the code would come to me prior to the day I needed the truck and it DID NOT.
Ronald S.Very friendly and helpful I highly recommend them
Dewey N.Glad the trailer type I needed was there. Thanks
TIM H.The place we picked up from was excellent but checking in & picking up on my phone took FOREVER! Not the fault of the location though. The owner was very nice & glad to have practically a brand new truck to drive.
Kenneth S.Need to park their trailers closer to the road it was very muddy hard to get it out
Mark F.Truck had no gas. Bad condition, brakes weak.
jeff J.After hour drop off.
Joseph G.Wipe down the inside of truck
KENNETH Z.I was charged 2 days rental. I HAD to pick this truck up a day early. July 3rd to use today, July 4th. This was due to ALL facilities being closed for the Independence Holiday. I used this truck today. July 4th, and returned it to the rental facility after using it for about 6 hours. I checked it back in via my Andriod using the app and ALL contact information. The system charged me for 2 days rental!!!! ???? Inam hoping his will be resolved!!???!!
David S.As expected
John W.The place was well lit and clean. The sign clearly stated where to put the keys and where to leave the truck.
DonnaSue J.When you use a truck for 2 hrs drive it 15 miles it should not cost $200. When you call to ask about the mistake you are told to talk to corporate.
Kelly S.Would have given 5 stars; however, confusion over my reservation degraded the experience. Clerk told me I had no reservation; however, I had a UHAUL Confirmation which the clerk said was not in the system. A call to UHAUL resolved the issue which was not of my making. Not sure whether this was a UAHUL problem or an agent problem. Whatever the cause, it created distress for the customer. Probably could have been handled a bit better. Check-in was fast and professional. This was probably a one-time occurence that is not likely to recur. Jerry's Storage is a first-class operation and I highly recommend them.
DOUGLAS C.I returned my truck after hours and I was so grateful for their clear and complete return instructions posted on the door! My return was idiot proof!!!
elizabeth P.