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BRADLEY E
Customer Reviews for Jerry's Boat & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant experiance with the most helpful and caring people.
SAMUEL OExcellent service and returning equipment was easy
Jo FGet an automatic/electronic hitch. The tongue was too heavy for me to lift by myself.
Greta BWe dropped off the U-Haul 15' truck and car trailer here without a reservation. They handled all that easily and cheerfully.
GLYNN DEfficient, easy check out and check in. Excellent staff!
LAWRENCE NJust wish that I had been notified earlier about the change in pickup point. I wasted about 1 hour trying to track down where to pick up the trailer. Then there was some misunderstanding about why I was there. They thought that I was there to fix a trailer with a bad hinge. After about 10 minutes we got that straight and I was able to get the trailer I had booked. Jerry's was not at fault because they did not know about my coming for the trailer either until I got there. Ronnie
Ronald GThe location was good, and the truck was great. However, the app didn't work, and after being on hold for over an hour, I was finally able to get the truck.
JAMES DHave a drop off place in Harrison AR
Brad BVery friendly and helpful!
Jeremiah DAlways fast and friendly service!
Belinda DEasy drop off, I don’t remember the guy who checked us in what his name is but was helpful and fast…
KIMBERLY CYour company went above and beyond. Our truck and trailer we were to pick up was ready when we arrived. All I had to do was register in the office and get into the truck and go. In addition they needed equipment delivered to our drop of location. They asked if we could tow a piece of equipment for them. They made it very much worth our while. I have used uhaul many times and I have always been pleased with my equipment. Our pick up at Jerry's boat and storage, the employee was so nice. Our overall experience was a 10. Thank you uhaul.
Karen HAlthough the location in Hollister was very pleasant to deal with, the overall U-Haul experience was not. We were told our truck would be in one place and then we were told we had to drive 50 miles out of our way to pick it up at another place. Very very frustration when you have people and a schedule to keep .
Brent SThis gentleman went out of his way to accommodate me and my schedule
Clayton PReasonable prices, trustworthy and great to work with.
Kurt MWe will definitely rent from this location aga I need! They were so accommodating.
Terry BNo 26ft available 20ft or 15ft U-Haul only a 10ft U-Haul available in the whole city please get more
RICHARD DMight take a look at the U-joint as the van was shaking a lot.
Cynthia GThe staff there were very friendly and helpful
Gerard FGood people
Kelly SVery nice attitude and professional.
Frances BLOVE working with Victor. He makes things easy and communication is excellent.
Kampout TLOVE working with Victor. He makes things easy and communication is excellent.
KampOut TLOVE working with Victor. He makes things easy and communication is excellent.
KampOut FGreat place, great help!
LEWIS WGreat staff! I dropped my van off (I was using an auto transport and couldn't drive 2 vehicles, so needed to drop it off) and needed to plug into power and they allowed me to put my van inside the gate and plug in. I had my small freezer inside - full of food - so I really needed to plug it in.
PAMELA WNone
LEWIS WAreas Best U-Haul location!!! Clean and inviting facility with super customer service. I would highly recommend this location for all your U-Haul needs.
Belinda DFast and easy
JAMES MCan't think of anything to improve on. professional, courteous service😁...Jerry's is always a pleasure to do business with
DENNIS PNothing.
James WJeff was a great help and a very courteous fellow. A pleasure doing business with.
Dan HMade it so easy!
Fran WThe staff there were absolutely incredible! I would definitely recommend them to all my friends and family!
Bill CVery nice people that took care of me in a very professional manner when I checked my vehicle in!
JAMES TI can’t think of anything at the moment
Jason VHave at least (1) car hauler available locally..lol. I'd rather use a transporter than a dolly, but the dolly worked great for this trip. Thanks, always a pleasure doing business with UHAUL, Jerry's Boat& Storage, Hollister, Missouri.
DENNIS PI appreciated their flexibility with the use of the trailer. They were fantastic!
DOUGLASS MI was impressed with the trailer that we had rented. It was a 6 x 12 unit with new tires and a new surge brake system recently installed. We pulled the trailer over 850 miles and it pulled and performed great.
EVAN DNice person very friendly and courteous
George MNo improvements needed from me. As always, Professional, knowledgeable and expeditious
DENNIS PWhen reserve well ahead of time would expect a clean trailer, not one a big mess
GEORGE BThis exp. Was super smooth. Fantastic CSR with Jeff and super easy process! Thank you for a hassle free process and a FANTASTIC ATTITUDE!!
Melissa CUsed them before, very professional
Justin HDropped off after hours. Instructions were clear and easy.
Mark PFor staying in a same state move, I feel your prices could have been cheaper
Cory FCustomer service was excellent! The lady running the office was very nice and professional! Was a pleasure doing business with her at this location!
Joseph SNothing that I can think of. Equipment functions easily.
DENNIS PClosed but used the drop box. No verification system or photo processing for the trailer.
Michael KTruck was nice to drive,no issues. Prepayed for truck,blankets,and box dolly. At pickup time no dolly. Not a big issue,was refunded without any problems. Vender was really good about it, glad I picked U-HAUL.
David DJeff at Jerry’s boat storage was spot on great and customer support over the phone with Toni was AWESOME!! Thank you for the wonderful service overall!
Christopher TTake off the COVID restrictions. Having to talk to someone, even someone as pleasant as Andrea was, over a phone looking through the glass window, was a bit ridiculous. I wasn't planning on hugging her or even shaking her hand, and she is on the other side of the counter and plenty far away from customers, so please, stop drinking the Kool Aid and open the doors.
paul eThe Truck was Awesome! I used Penske for our move to Florida and U-Haul for our move back. The U-Haul experience from start to finish was much better!
Christopher L