Customer did not leave a comment.Dennis M.
Customer Reviews for Jerrys Hwy Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve your corporate office. The location did a great job, your corporate office not so much. Got two calls saying my truck was not available which caused a lot amount of stress. Fortunately, the location had the truck available. When I called into corporate eventually hung up because I was on hold for so long.Justin S.
Love Jerry's been renting uhaul from them for 30 years! Good folks.LONNIE M.
Customer did not leave a comment.Ariane D.
The facility is an old gas station that is just filthy. The gal that helped us looked like she hadn't bathed in a week nor had her clothes been washed and her hands were covered with grease. She was very nice however the facility nor her appearance represented any type of professionalism. I have rented from U-Haul several times over the years and have never seen a facility or anybody representing U-Haul be dirty like this. The wiper blades on the truck we received were dry and need a changed and it was definitely in need of a wheel alignment. These items were reported to the Great Falls location when we dropped it off.Lee E.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.MICHAEL V.
No Changes.Larry L.
I did not check tires but had an issue with a blowout.greg T.
Everyone at Jerry's was great! They took the time to make sure that my truck was ready and they even changed it out for one they felt was safer. I would highly recommend this location! My experience with this truck was very good also. It was a 2020 model and it included the newest charging port for Apple products which I really appreciated.ANNE F.
Customer did not leave a comment.ROLISHA R.
Customer did not leave a comment.TRAVIS N.
Customer did not leave a comment.Douglas S.
The equipment looked very run down, the building was not very welcoming and the staff acted like they didn't want to be thereBranden C.
Showed up unannounced and they had two service employees waiting. Professional, courteous, fast. Had me out in minutes.don A.
Customer did not leave a comment.TIFFANY RAE C.
Customer did not leave a comment.William W.
Customer did not leave a comment.BETHANY F.
Customer did not leave a comment.Alec T.
Great experience with youDavid S.
Customer did not leave a comment.GREGORY B.
Customer did not leave a comment.LAWRENCE H.
Great way to make a move easy with good equipment and friendly service.DAVID DALE B.
They were the people who repaired the truck so that I could empty it, which I did 3 days later and I returned it to them so they could finish the repair.Lorri B.
Customer did not leave a comment.KAY M.
Customer did not leave a comment.Ronald K.
Customer did not leave a comment.Doran G.
Customer did not leave a comment.sam W.
Picking up a trailer took a VERY long time. I rent cars every week and it takes 5 min on average to do that. It took nearly 45 min to pickup this trailer. Not good at all.jason V.
Some of the lights on the trailer didn't work We waited 2 hours at for them to fix them. We weren't very happy at all considering we had a schedule to maintain. The staff worked hard to get us on the road and were friendly though.James S.
It would be nice if you could maintain information from previous rentals, rather than having to reinput the information every time. The staff was very friendly and helpful.Thomas G.
Customer did not leave a comment.James M.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.Mark V.
get out of totally online registration and allow more manual type also.some people do not have smart phones to do this type of pick up.joseph M.
get rid of all the electronic check in and crap. let the old people do it the old fashion way, not everyone has a smart phone or doesn't understand how to do the check in. the apps on my phone did not work correctly even when the employees tried to do it.joseph M.
Your sign in seems odd... asking the customer to use their own cell phone to take a pix of their drivers license. What if the customer (like me) is tech. challenged,,,roy K.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.nathan G.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.codie S.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.Shane H.
Customer did not leave a comment.JEFFERY F.
Customer did not leave a comment.Jack C.
Customer did not leave a comment.Nancy P.
Customer did not leave a comment.Laramie B.
Customer did not leave a comment.Dwayne K.
Customer did not leave a comment.Marcia E.
Great flexibility and serviceScott E.
This location was more that helpful. When they had an issue printing the final contract, instead of having us wait or return, they brought it out to us! The truck was low mileage which was important since we were driving from Montana to Massachusetts.Ronald P.
Customer did not leave a comment.steve B.
Exceptional people very nice!!bill E.
The lady at the front desk was very helpful!Jacob N.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.CHRISANNE E.
The guy working that morning was late to work. They were supposed to be open by 0800 and he showed up about 7 minutes late. Then I was apparently blocking his parking spot with my truck, and then he tried to wave me forward through his blacked out tinted windows, when I didn't see him he got out of his vehicle and asked what I was doing?! I told him I was here to pick up a trailer, then he said â€œI was blocking his parking spotâ€, I said I was sorry I didn't know, â€œcan't you see that's my parking spot!â€ He said (There was a rundown truck and a handicap sign just down from that, where he parked looked like a walk path!) I told him that I didn't realize this and he said â€œoh I just thought you were being an asshole.â€ I said I just couldn't see you waiving me forward. So he told me where I could park! Then at about 0812 he opens the shop. Smoking a cigarette he walks inside, shuffling things around and then turns on the open sign. I walk in and he is at the desk still smoking a cigarette! So not only was I being bothered by the smoking but he preceded to explain how he hasn't used this new system and his help that never comes to work befor noon are the ones who usually do the computer work, and tells me this while swearing heavily. Now I'm not going to say I don't swear but In that kind of a work place that shouldn't be happening. And I shouldn't have to stand there and take in second hand smoke while waiting for my paper work to be ready either. So things to improve on: -way better customer service -not smoking when working with customers -not swearing in front of or at the customers -make sure the trailer is cleaned off and ready to be presented to the customer -make sure you're open when your shop is supposed to be -all in all I will not be renting from this place ever again! And had I not needed that trailer that morning I would have just left and found other means of transporting my car!JACOB T.
The truck was dirty inside and out. The wind shield wipers were worn and did not clear rain from the windshield. The front drivers wheel had such a loud squealing noise that I was worried that the wheel bearing was going to give out in my less than 500 mile trip. There was so much play in the steering wheel that it was a chore to keep it between the lines. I have rented before with very good experiences, but this was bad.susan M.
Jerry's Hiway Service location is definitely the better U-Haul location to rent from. The staff was very helpful and their service is superior to the other larger U-Haul location in Helena.James S.
Customer did not leave a comment.Elizabeth L.
it's a full time garage with u-haul equipment. the folks who work there are very helpful.Michelle R.
Customer did not leave a comment.Kelley J.
Absolutely nothing, the personnel were absolutely wonderful, warm and inviting, couldn't have asked for better service, Thanks you guys...Brenda W.
Customer did not leave a comment.Charles G.
When I arrived, the staff was replacing two of the trailer tires with brand new ones. The existing tires weren't worn out, but they wanted to ensure that I wouldn't have any issues during a cross country trip. That's customer service!Steve W.
Odd location. Small dirty gas station type setting. Hard to find since the sign was so small and hard to locate. The people were very friendly.Morgan W.
Customer did not leave a comment.andy H.
Customer did not leave a comment.PAUL K.
When you see a long move/drive, reach out to the customer. I would have gladly driven to another location to get a newer truck for such a long drive. I am sure my experience would have been different with a bit more (any) customer service.Mike W.
Customer did not leave a comment.Peggy D.
Customer did not leave a comment.Doug C.
Customer did not leave a comment.David P.
Customer did not leave a comment.Natalie B.
The staff (brother/sister) were very pleasant to deal with. Equipment was very well maintained. Turn key operation. Very pleased.STEVE M.
Customer did not leave a comment.gARY N.
Bearings really felt and sounded like they needed re packing with grease. Trailer floor wasn't very clean on pickup. Uhaul REALLY needs to put tongue jacks on these. Lifting a tongue that heavy by yourself for after hours return is asking for a back injury.Jonathan S.
Customer did not leave a comment.dave P.
Customer did not leave a comment.Alyssa L.
Service was excellent and staff was very friendly and expedient.Mike G.
I was really Impressed with Jerry's Hi Way Service. I called to let them know that I was going to be late picking up U-Haul because of traffic issues. He stated that they normally close at 1:00 on Saturdays but he would wait for me to get there. They were super friendly and kind. I did not have the same experience with U-Haul on Lyndale Avenue two weeks earlier and was over charged by the Lyndale location.natalie D.
Customer did not leave a comment.jerry F.
I would recommend the main location. Employees were friendly and helpful, but location was unappealing.sheri B.
Customer did not leave a comment.rob M.
It was groovy man.rick C.
Real friendly glad to help out in any way they could nice facilitiesRocky M.
Customer did not leave a comment.Karli H.
This is the only place I rent from, and I send all my friends here!maryann S.
Very easy to find and negotiate this site. Staff helpfulkathleen M.
I arrived at exactly 9 for a 9 am pick up. Shop closed until 9:05 then it took time to get started as they answer phone calls and took care of their dogs. I don't know whose problem it was, they blamed it on uhaul and I'm inclined to agree with them. Computer was so slow in getting me registered. I didn't leave until 9:40 and still didn't have all the right paper work signed as we gave up on it printing:( I had people waiting on me! there is NO reason it should take 45 min to get a truck for a 3 hour rental! The shop was to close at 1:00 so I arrived at 12:55 and already closed. Overall frustrating. Ps I rented a truck a month ago and similar experience. Took it as unusull but now know it's standard. Boo uhaul! Wish we had other options to rent so I could use them instead. Employee was apologetic. There were two other groups waiting behind me, cannot imagine when they got out of there!!!Theresa Q.
Jerry's was great! friendly and very helpful and very accommodating!Somaerah C.
Customer did not leave a comment.Faviola A.
The customer service was terrible at the counter. I was told one price over the phone got there and was charged a higher price. The lady took a customer that came in after me in front of me. Also she had trouble with the gentleman a bill she was doing when I walked in.debra C.
Customer did not leave a comment.David F.
Return easy, good, friendly, easy!Shane J.
The drop off location should train the other location what customer service is.Michael S.
great service and accommodating the customer... better than others in HelenaTom E.
Customer did not leave a comment.Kristen K.
Customer did not leave a comment.GARY L.