Customer did not leave a comment.
JASON K
Customer Reviews for Jerrys Hwy Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
JASON WThere was no one there when these was scheduled to be. Parking lot was small and left little room to park a large trailer.
CHRISTOPHER MNo improvement needed.
DAYNA BNice folks , very helpful .
STEVEN MCharged me for gas that I should not have been charged for.
Michael RBest Uhaul in town and Family Business!!
JOEL FAppreciate the service
KREN MAfter being jerked around by corporate telling us that we wouldn’t have a dolly or any other items we’d ordered 2 months ago unless we drove to Butte from Helena -Jerry’s U-Haul came through and we wonderful to work with and so kind.
DENISE DNothing! Jerry and his Family treated me very well! They have the BEST U-Haul service in the Helena area.
mathew kAbsolutely amazing service
steven pFantastic people to work with! Very courteous and friendly, I will definitely go to them first fr my U-haul needs
TOM TThese remarks have nothing to do with Jerry’s but to and bout the women I talked to on the phone on Saturday afternoon. She was the one that was making my arrangements so this Is directed directly to her. She told me I could pick yo the car trailer from Jerry’s on Saturday and i could just drop it off at the same location on Sunday. Regardless of hoe hard I tried or how many times I told her I could not get it through her thick head that I needed the trailer till mid morning Monday. I must have told her 3- 4 times that me dropping the trailer off on Sunday was not an option.finally I got pissed off and told her she was FUCKING stupid and tha I needed the FUCKING TRAILER till mid day Monday. She told me that was not an option and was being rude ( NO SHIT ) and told me she was canceling my order and hung up. I called Jerry’s and that lady was very helpful and I was able to pick up the car trailer that I wanted and was able to deliver my car to the shop to get it fixed NO THANKS TO THE STUPID WOMAN THAT HAD CALLED ME ON SATURDAY. She definitely deserves to bi placed in the unemployment line
TOM TI needed to rent a car trailer and fast, I was in a hurry. The folks here did a great job getting me on my way with the equipment I needed, I appreciate them so much and will rent from here again for sure
RONALD SThe customer service was outstanding.
Patrick SAmazing customer service!
Kendall VJerry's Hiway Service is great! Absolutely would rent from them again.
Emily Mresponsive and friendly - maybe not clean and organized but the former is more important. everyone i met via uhaul was someone i'd buy a beer or soda for. thank you.
Chris VThe ratchets for the tire straps were dirty, rusty and difficult to use.
dean BThis location was a real help, much more than the other one in town who left me hanging
DAL SFriendly service and quick processing. Thank you!
Brandon MCan't think of anything relevant
ron hThe trailer I rented from uhaul had faulty wiring and caused issues with the electrical in my truck. The truck is currently in the shop being worked on after basically paying uhaul to fry the wiring. Thanks uhaul!!
Tobin BIt was a positive experience from the desk to the hook up. Definitely would recommend this location!
scott rJenna was absolutlely wonderful helping me get out of a mess I would highly recommend their business
gayle aImprove your corporate office. The location did a great job, your corporate office not so much. Got two calls saying my truck was not available which caused a lot amount of stress. Fortunately, the location had the truck available. When I called into corporate eventually hung up because I was on hold for so long.
Justin SLove Jerry’s been renting uhaul from them for 30 years! Good folks.
LONNIE MThe facility is an old gas station that is just filthy. The gal that helped us looked like she hadn’t bathed in a week nor had her clothes been washed and her hands were covered with grease. She was very nice however the facility nor her appearance represented any type of professionalism. I have rented from U-Haul several times over the years and have never seen a facility or anybody representing U-Haul be dirty like this. The wiper blades on the truck we received were dry and need a changed and it was definitely in need of a wheel alignment. These items were reported to the Great Falls location when we dropped it off.
Lee ENo Changes.
Larry LI did not check tires but had an issue with a blowout.
greg tEveryone at Jerry’s was great! They took the time to make sure that my truck was ready and they even changed it out for one they felt was safer. I would highly recommend this location! My experience with this truck was very good also. It was a 2020 model and it included the newest charging port for Apple products which I really appreciated.
ANNE FThe equipment looked very run down, the building was not very welcoming and the staff acted like they didn’t want to be there
Branden CShowed up unannounced and they had two service employees waiting. Professional, courteous, fast. Had me out in minutes.
don aGreat experience with you
David SGreat way to make a move easy with good equipment and friendly service.
DAVID DThey were the people who repaired the truck so that I could empty it, which I did 3 days later and I returned it to them so they could finish the repair.
Lorri BPicking up a trailer took a VERY long time. I rent cars every week and it takes 5 min on average to do that. It took nearly 45 min to pickup this trailer. Not good at all.
jason vSome of the lights on the trailer didn't work We waited 2 hours at for them to fix them. We weren't very happy at all considering we had a schedule to maintain. The staff worked hard to get us on the road and were friendly though.
James SIt would be nice if you could maintain information from previous rentals, rather than having to reinput the information every time. The staff was very friendly and helpful.
Thomas Gget out of totally online registration and allow more manual type also.some people do not have smart phones to do this type of pick up.
joseph mget rid of all the electronic check in and crap. let the old people do it the old fashion way, not everyone has a smart phone or doesn't understand how to do the check in. the apps on my phone did not work correctly even when the employees tried to do it.
joseph mYour sign in seems odd... asking the customer to use their own cell phone to take a pix of their drivers license. What if the customer (like me) is tech. challenged,,,
roy k