Customer Reviews for Jim Brown Supply Co
(U-Haul Neighborhood Dealer)

215 reviews

1701 N 25th St   Middlesboro, KY 40965

(606) 248-0316

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(606) 248-0316

1701 N 25th St
Middlesboro, KY 40965

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

When I picked up my equipment, the man that helped me was very rude and condescending as we attached the trailer, ontop of that I realized after I got to my location that in the bed of the trailer was a pizza box with slices of pizza still sitting on top of it. They obviously didn't do a check up on the equipment before renting it to me that day. I would not recommend this location to others.

Araya O. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Did not have the blankets that I ordered.

Jason I. 
Rating:
5.0

Staff was very helpful.

David H. 
Rating:
5.0

Clean the truck

Wesley B. 
Rating:
5.0

Jim Brown serves the needs of its customers excellently.

ALVAH H. 
Rating:
5.0

Customer did not leave a comment.

Sydney H. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

I had ordered 2 dozen furniture pads but they only have 9 pads available.

Ryan M. 
Rating:
5.0

Very friendly and helpful staff.

Jun W. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
4.0

The service person was excellent, friendly and cooperative. Could not have asked for better.

MARSHA S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G. 
Rating:
4.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

CHRISLEY T. 
Rating:
1.0

received a truck that had been in a wreck, was delayed on getting my packing started. Was given a truck that was almost 2 times bigger than what i rented or i wouldnt be able to move, had to spent 130 dollars to fill up the empty truck, received a fee for extra mileage on the truck because I had to go way out of the way to maneuver a 12 foot truck down streets. I still got the truck back almost 1 day early and with more gas than i received the truck. I want refunded mileage fee

stephen V. 
Rating:
5.0

Customer did not leave a comment.

Caleb G. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Very simple check in and out. The lady that checked me in was so kind and professional. The gentleman that helped me connect the trailer to my truck was kind and professional as well. I could tell that both are happy with their jobs and enjoyed serving the people of our community.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
4.0

Auto transport I rented, one wheel strap shown moderate to heavy wear at the tensioner. This should be replaced. UNIT # AT 1444 W.

MURRAY S. 
Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
2.0

Service engine light on No dolly available even tho I ordered a month ago. Showed up at my appt time and the could not give me a truck for an hour because the man who did the paperwork was not there

eleanore R. 
Rating:
5.0

Very professional and friendly. He Did a walk around inspection and turn over. The transaction was very smooth.

Donald C. 
Rating:
3.0

Inventory not updated, reserved utility dolly and site had none on inventory. Only option was to buy $65 utility dolly from said store.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
1.0

The wait to get truck was long- 45 minutes after online schedule pick up. They did not have the dolly and moving blankets we ordered. The truck can smell like cigarettes- I felt like I was sitting in an ashtray. This was the second dealing with this dealership. First time it was a drop off after a move from Florida. That time they said we did not return dollies, which we did. This time was even worse. Service is awful!! I have dealt with several UHAUL dealers over the years and this location is by far the worst. I personally think they should not be a dealer.

Joan J. 
Rating:
3.0

Did not receive the size I reserved. Stuck with a truck way to big.

John K. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE G. 
Rating:
5.0

Super easy return they have a drop box which is fantastic i recomend this drop off location to be put on the page thank you

Alexandria C. 
Rating:
4.0

Really friendly and knowledgable staff. Would rent from here again for sure. Thanks.

Chris T. 
Rating:
1.0

Randy Miracle, if pressed to do so, would probably not be able to define the term customer service. Despite my having filled in the online check-in 24 hours prior to picking up the truck, he seemed determined to make me select everything again. I declined. Truck had not been swept out, front or back, from the last use.

Brian P. 
Rating:
3.0

Customer did not leave a comment.

jess H. 
Rating:
5.0

Jim Brown's was fantastic. But my original rental agreement #27716158 at Crater City in Middlesboro Ky was awful. I had scheduled a rental on line for 10 AM on Saturday the 19th. They never showed up to give me my truck even though it said on the door it opened at 9. Another gentleman was standing there as I pulled up also. I had to find another location to rent a truck. Thank God for Jim Browns. I checked with businesses around the Crater City location and was told that was typical business practice for that location. Again, Jim Brown's was fantastic. The other place has no business representing your company.

Jacqueline L. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Very nice to us. Very friendly and helpful. Would recommend this place highly.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
3.0

Customer did not leave a comment.

Joe S. 
Rating:
3.0

We were charged a safe tow fee of $8 which we never were told about or agreed to.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
2.0

-have an outdoor lockbox for customers doing remote check-in so they do not have to wait behind customers doing in-person check-in. Alternatively, have more than one employee who can assist U-Haul customers -ensure employees check the rental contract so they know what extra items have been reserved

Jade F. 
Rating:
3.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Excellent service at this location!! We definitely be using them again.

Amanda P. 
Rating:
5.0

The hauler pulled straight, straps were very well maintained.

Adron W. 
Rating:
3.0

Customer did not leave a comment.

amber R. 
Rating:
5.0

Everything went smooth with U-Haul. Couldn't ask for a better experience with your company.

Mary U. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Ashely was very friendly and helpful. She answered any questions that I had and she walked me around the truck to verify the condition of the truck prior to me leaving Middlesboro, KY. She explained everything to me in simple terms and I truly appreciate her assistance. The 6 foot social distance was in effect and I complied with it. I'm thankful for these guidelines to keep us safe during the Covid-19 pandemic. I was very satisfied. Thank you !!

William G. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
3.0

Have more people trained in uhaul business. Had one person that knew how to do Uhaul returns. He was with another customer and had to wait. All though person was very friendly and helpful

Mike R. 
Rating:
3.0

Explain it more how it all works

William B. 
Rating:
2.0

The pick up went great. I had a very helpfully gentleman who answered all of my questions and treated me well. Unrelated to U-Haul rental, On Monday I returned to this location to return a different piece of equipment and was essentially ignored by multiple staff members. I was extremely disappointed with their lack of engagement and overall disregard for a customer. I eventually chased an employee down and rather than take the time to listen to what I was saying she informed me that only one person could help me with that return. I then waited for that person to be available only to be then told they could not help me with the return and I needed to get in line again. I was very frustrated with the disregard they appeared to have for me.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

There's nothing that can be improved the staff are friendly and nice and they get it done quickly

Janet P. 
Rating:
3.0

The place had no one to meet me and again I had to unload my car and put the dolly away with no help

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Nacia L. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
2.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

rick N. 
Rating:
2.0

Took around 40 minutes to check out a truck, which was way bigger than I asked for after being called 3 times to change the truck. I was not charged any extra for this, but on my way I seen a 15 foot truck just like I ordered down the road, which I could assume was available. Cheap, and great service from the U-Haul representatives, does not follow suit at the locations though..

Micheal C. 
Rating:
5.0

The online process for returning the U-Haul needs to be improved. I tried using it, but found it to be a difficult process. I returned the truck around 6:00-6:30 PM the same day that I rented it. I was not able to use the online process at all.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Drop off was handled well.

William C. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
2.0

Customer did not leave a comment.

Mai L. 
Rating:
3.0

They were closed due to 4th of July so we had to leave in the lot

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
5.0

Customer did not leave a comment.

Emiley B. 
Rating:
3.0

Customer did not leave a comment.

Vincent J. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Savanna F. 
Rating:
4.0

Customer did not leave a comment.

Jim F. 
Rating:
4.0

The truck had some damage to the side. I reserved the truck online but the local provider could not promise that the truck would still be there on the day I needed it. I ordered 36 pads but they only had 20. But the person checking me out was VERY pleasant and helpful.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

I have rented u-hauls in the past and this by far was my best experience. They got me in and out in less than 5 minutes, GREAT JOB!

jack S. 
Rating:
5.0

Have used Uhaul several times in past few months and wonderful service thank you sooo much

MARK W. 
Rating:
5.0

Make sure the gas is on the mark you say it is. That was the only issue cause when i dropped it off i put it back to where it was when i picked it up and had no proof. So i had to pay more gas

travis C. 
Rating:
3.0

I drove from Chicago suburbs to Middlesboro/KY and used less miles than included in the rate. I still was charged the full amount... this might be uHaul practice, but it still was disappointing since I tried to used less miles. A credit would be very nice and customer friendly,

Peter K. 
Rating:
5.0

Customer did not leave a comment.

brandon L. 
Rating:
5.0

The pickup location was very helpful and wanted to ensure I had a safe trip. I really appreciated the thoughts. Great people great location. The truck was clean but I found it severely lacking in drivability which could cause safety concerns, noise level, and amenities such as cruise control. I would probably rent elsewhere for a truck this size next time and will make that recommendations to others.

terry C. 
Rating:
5.0

Very nice to deal with

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Friendly staff, explained well and supportive. Can recommend!

Marc P. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Everything was good

Rosemary T. 
Rating:
5.0

Very helpful. Perfect rental experience.

Jeffrey D. 
Rating:
4.0

The truck I rented leaked, everything that I packed was saturated with rain water

Donna G. 
Rating:
5.0

Pet friendly too

nancy K. 
No reviews have been submitted for this location.

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