Customer did not leave a comment.jess H.
Jim Brown Supply Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jim Brown's was fantastic. But my original rental agreement #27716158 at Crater City in Middlesboro Ky was awful. I had scheduled a rental on line for 10 AM on Saturday the 19th. They never showed up to give me my truck even though it said on the door it opened at 9. Another gentleman was standing there as I pulled up also. I had to find another location to rent a truck. Thank God for Jim Browns. I checked with businesses around the Crater City location and was told that was typical business practice for that location. Again, Jim Brown's was fantastic. The other place has no business representing your company.Jacqueline L.
Customer did not leave a comment.John K.
Customer did not leave a comment.Steven F.
Very nice to us. Very friendly and helpful. Would recommend this place highly.Kathy S.
Customer did not leave a comment.jamie R.
Customer did not leave a comment.JESSICA S.
Customer did not leave a comment.Joe S.
We were charged a safe tow fee of $8 which we never were told about or agreed to.Vincent M.
Customer did not leave a comment.JAMES C.
-have an outdoor lockbox for customers doing remote check-in so they do not have to wait behind customers doing in-person check-in. Alternatively, have more than one employee who can assist U-Haul customers -ensure employees check the rental contract so they know what extra items have been reservedJade F.
Customer did not leave a comment.Randy R.
Excellent service at this location!! We definitely be using them again.Amanda P.
The hauler pulled straight, straps were very well maintained.Adron W.
Customer did not leave a comment.amber R.
Everything went smooth with U-Haul. Couldn't ask for a better experience with your company.Mary U.
Customer did not leave a comment.David C.
Ashely was very friendly and helpful. She answered any questions that I had and she walked me around the truck to verify the condition of the truck prior to me leaving Middlesboro, KY. She explained everything to me in simple terms and I truly appreciate her assistance. The 6 foot social distance was in effect and I complied with it. I'm thankful for these guidelines to keep us safe during the Covid-19 pandemic. I was very satisfied. Thank you !!William G.
Customer did not leave a comment.Lisa J.
Have more people trained in uhaul business. Had one person that knew how to do Uhaul returns. He was with another customer and had to wait. All though person was very friendly and helpfulMike R.
Explain it more how it all worksWilliam B.
The pick up went great. I had a very helpfully gentleman who answered all of my questions and treated me well. Unrelated to U-Haul rental, On Monday I returned to this location to return a different piece of equipment and was essentially ignored by multiple staff members. I was extremely disappointed with their lack of engagement and overall disregard for a customer. I eventually chased an employee down and rather than take the time to listen to what I was saying she informed me that only one person could help me with that return. I then waited for that person to be available only to be then told they could not help me with the return and I needed to get in line again. I was very frustrated with the disregard they appeared to have for me.Jessica M.
Customer did not leave a comment.Lisa S.
There's nothing that can be improved the staff are friendly and nice and they get it done quicklyJanet P.
The place had no one to meet me and again I had to unload my car and put the dolly away with no helpJerry W.
Customer did not leave a comment.Nacia L.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.Andrea S.
Customer did not leave a comment.rick N.
Took around 40 minutes to check out a truck, which was way bigger than I asked for after being called 3 times to change the truck. I was not charged any extra for this, but on my way I seen a 15 foot truck just like I ordered down the road, which I could assume was available. Cheap, and great service from the U-Haul representatives, does not follow suit at the locations though..Micheal C.
The online process for returning the U-Haul needs to be improved. I tried using it, but found it to be a difficult process. I returned the truck around 6:00-6:30 PM the same day that I rented it. I was not able to use the online process at all.Sharon F.
Customer did not leave a comment.Janet P.
Customer did not leave a comment.Janet P.
Drop off was handled well.William C.
Customer did not leave a comment.Janet P.
Customer did not leave a comment.Mai L.
They were closed due to 4th of July so we had to leave in the lotGloria C.
Customer did not leave a comment.Anita A.
Customer did not leave a comment.Emiley B.
Customer did not leave a comment.Vincent J.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.James C.
Customer did not leave a comment.Savanna F.
Customer did not leave a comment.Jim F.
The truck had some damage to the side. I reserved the truck online but the local provider could not promise that the truck would still be there on the day I needed it. I ordered 36 pads but they only had 20. But the person checking me out was VERY pleasant and helpful.Rebecca H.
Customer did not leave a comment.Bobby B.
I have rented u-hauls in the past and this by far was my best experience. They got me in and out in less than 5 minutes, GREAT JOB!jack S.
Have used Uhaul several times in past few months and wonderful service thank you sooo muchMARK W.
Make sure the gas is on the mark you say it is. That was the only issue cause when i dropped it off i put it back to where it was when i picked it up and had no proof. So i had to pay more gastravis C.
I drove from Chicago suburbs to Middlesboro/KY and used less miles than included in the rate. I still was charged the full amount... this might be uHaul practice, but it still was disappointing since I tried to used less miles. A credit would be very nice and customer friendly,Peter K.
Customer did not leave a comment.brandon L.
The pickup location was very helpful and wanted to ensure I had a safe trip. I really appreciated the thoughts. Great people great location. The truck was clean but I found it severely lacking in drivability which could cause safety concerns, noise level, and amenities such as cruise control. I would probably rent elsewhere for a truck this size next time and will make that recommendations to others.terry C.
Very nice to deal withCharles G.
Customer did not leave a comment.Anthony B.
Friendly staff, explained well and supportive. Can recommend!Marc P.
Customer did not leave a comment.David W.
Customer did not leave a comment.Jimmy B.
Everything was goodRosemary T.
Very helpful. Perfect rental experience.Jeffrey D.
The truck I rented leaked, everything that I packed was saturated with rain waterDonna G.
Pet friendly toonancy K.
Parking lot was crowded and hard to get to drop off point.Michael S.
Customer did not leave a comment.Zoey W.
Exceptional experience with great customer service.Michael P.
The lady who waited on me at Jim Brown went above and beyond in helping me with this rental and the one I had 2+ weeks prior. Wonderful customer service!!!! she rates a full 5 stars.DEBORAH B.
This dealer has an excellent staff!!! Easy to get to.Deborah B.
Customer did not leave a comment.Kenneth P.
Great location well noticed...Billy H.
Customer did not leave a comment.ZEB G.
Customer did not leave a comment.MARK W.
Charged for insurance didn't ask forsteve T.
Unit had broken glass and a fair amount of dirt in the unit. Had to clean the unit out before I could use it. Secondly, there were issues with the coupler attaching to the truck. After many efforts, eventually got the unit attached. Same issue when I took the unit back, couldn't get the coupler to unattach from the truck.Bruce E.
The first truck would not start. Second truck was out of gas. So I finally got truck #3. I was their over an hour.bobby J.
I had a great experience at Jim Brown Supply. They had great customer service and I did not have to wait to get the uhaul. I reserved the uhaul and everything was ready to go when I got there.Danae P.
Very nice, very helpful ??Alice K.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.Mark B.
My personal experience was good. The lady who took care of me was very courteous and helpful. I had been in there a few days before working with someone who was renting a truck. We waited at least 45 minutes past our reserved time, because of all the men running around, the only one there that day that could use the U-Haul was gone to lunch. It had been reserved the day before, so there should have been no surprises. Instead we wound up an hour late for a job.Marshall T.
Customer did not leave a comment.Elizabeth D.
some problems with computer. gave me a deal for having to wait. great people. didn't tell me to fill the tank so i am paying a penalty.Alan S.
Great return service.....billy H.
Customer service is excellent the young man that waited on me was a fine example of customer relationâ€¦ I recommend this location five starslarry L.
I'll never rent another U-Haul. Learned my lesson the 1st time!KATLIN H.
Great serviceDan H.
Customer did not leave a comment.Marti A.
I find it funny that the listed rate was 19..and i ended up paying nearly 90. Not including the fuel replacement. I used 4.9 gallons of fuel. And went a short distance. I feel this falls under a bait and switch scenario. Or just plain false advertisingshane T.
Sketchy building with terrible directions on how to return the uhaul after hours.Connor B.
Customer did not leave a comment.Yvonne D.
Customer did not leave a comment.Valerie C.
Everything was ready for us when we got there and the people that waited on us were very kind and friendlybilly H.
Jim Brown Supply, Middlesboro Ky 40965 The staff is excellent. Good service, dependable people.john C.
The location was extra specially nice and professional. Thanks Tim Lindsey.ken G.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.dawn P.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.christopher W.
Customer did not leave a comment.wilburn C.
No problems returning the truck to Jim Brown Supply.ROBERT V.
Needs to check glove department for liquor cans my 5 year old son found liquor cansHarold E.
Was charged for 20 miles extra that I didn't even put on it, Anyone renting please watch careful and document starting mileage and ending because they will rip you off!!Michael T.