Customer Reviews for Jim Carr Oil Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jim Carr Oil Co

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Cindy G.
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Customer did not leave a comment.

Jeffery C.
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This site does not seem to be motivated in the uhaul portion of their business.

VERNON E.
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Customer did not leave a comment.

SHELLEY W.
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Had great service and well cared for keep up the great work

Alyson G.
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We arrived to pickup the rental truck and the staff was person would leave us several times during our transaction to check out other customers wanting to order food, pay for gas, etc. Overall it was not a good experience and took over 45 minutes to get our rental. Will not return or recommend anyone to go to this chaotic and unorganized location.

Sam V.
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Customer did not leave a comment.

Robert C.
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Staff was shorthanded on the day of pick-up and very busy with their other business (convenient store operations, providing food/ breakfast) which resulting in a delay in service - even after I was able to notify them of my purpose several other customers were taken care of before my rental was addressed (some can in after I was present). Thankfully I was not in a hurry that morning but there was still some dissatisfaction in feeling like I was being passed over.

Noemi B.
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All good keep doing an excellent customer service

RICKEY B.
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Mary was amazing anf very helpful

Robert S.
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Customer did not leave a comment.

Paul H.
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Kevin B.
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Jeff K.
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Robert W.
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TODD K.
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Christopher W.
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always a pleasure when I rent or drop off everyone is always pleasant

Wendy H.
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Donald M.
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JARON L.
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Richard E.
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This rig was a total disaster. Not exaggerating this rig had over 70 marks, scratches, dents, places where someone tried to break. Iinto the drivers side door, and many other examples that were NOT marked!!!! I spend 45+ minutes describing the damages on the mobile app. Rig was HORRIBLE on gas under 7mpg and I never got above 55 mph. By drive was 90% highway and had very little weight on it. Go ANYWHERE else!!!!!!!!!! ANYWHERE!!!!!!

john B.
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Customer did not leave a comment.

DARIN J.
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Great customer service at Carr Oil

Shane G.
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Rentals are no priority, they always seem to be lost when it comes to dealing with one, even if you call ahead and confirm the pick up they still have to scramble to get everything/anything ready when you show up.

Vertis S.
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Nice folks, easy process.

David E.
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Great.

Beverly P.
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Customer did not leave a comment.

larry R.
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The lady taking orders and checking out the trucks to people messed up our order twice. She had the wrong return day entered. We had to pay over $200.00 for a one way drive to Springfield, Mo. Rediculous.

Wayne S.
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This is not their fault, but the internet connection was slow and took a while to get all my information put into their system.

Rebekah S.
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The staff made it super easy to get what we needed and even brought me my phone after I accidentally left it sitting in the truck when I went to return it! Above and beyond what we expected from them!

Jeanette B.
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Provide light hook up adapter so one does not have to be purchased for one time use

April B.
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Mary is who helped me and she was great fast and friendly

Victor B.
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Customer did not leave a comment.

Victor B.
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Daniel S.
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Sharon L.
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Everything was fine, clean equipment, fast service and all questions answered

steve C.
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Scott M.
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Nice place, staff very helpful.

Ronald R.
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Pat Z.
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margie D.
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Debbie B.
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Brian H.
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Sarah H.
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MICHELLE L.
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The side mirrors were iced over and they did not clean them off. They did meet me after hours to let me pick up the truck because of the weather

kenny S.
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Mary, the lady that helped me was very knowledgeable. She went beyond customer service to get me what I needed. I would recommend her and the Jim Carr location without any reservations.

Frank D.
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Left hand didn't know what the right hand was doing. Long wait.....no body wanted to assist me. Lady at the register was too busy texting to help me.

Charlene E.
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Customer did not leave a comment.

Roy R.
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Randy M.
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Donie B.
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Lower prices. $1500 + 300 for fuel just to move your belongings 11 hours is crazy.

Seth D.
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Customer did not leave a comment.

Clista K.
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Excellent customer service friendly people to do business with.

Michael J.
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Staff was friendly and courteous . The truck drove terribly rough as if the wheels were not round. 50 was top speed before I was afraid the truck would wobble out of control. Front and rear axles were not aligned.

Randy M.
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Very helpful

ron M.
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Customer did not leave a comment.

stephanie B.
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I have returned two trucks to this drop off location and both times they add extra charges to my account. The first time, they added 12 dollars for gas but i put gas back to the line. This time they added a extra mile and when i confronted her she said we would Call it even because i didnt sweep it out. But I did. I just left because she charged my an extra 2 dollars instead of what $25

TINA D.
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Customer did not leave a comment.

Lupton A.
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my original location where I made the reservation was closed and the trailer I reserved was not there on the day I was supposed to pick it up. Contact Number on front door told me that someone had taken the trailer without a contract. What?? found another trailer 20 miles away at Jim Carr, no problems with this location. So much for U-haul Guaranty.

Shannon S.
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Nothing at Jim Carr. 1 800 number customer service people were helpful, but not really aware of the services offered at the smaller more rural locations. For example...the rep told me that I could not get the ball for the truck hitch at Jim Carr, only larger metro areas. Wrong. And Jim even put it on for me.

tamara B.
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The experience was great

Shawana S.
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I used the app but there was not really anywhere to park the truck.

Robert W.
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Customer did not leave a comment.

ardis L.
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Paul B.
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It's always a pleasure to do business with Jim Carr, they treat you like family and get you on the road quickly. Highly recommended.

David B.
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Friendly and very hard working group of folks.

steve C.
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Customer did not leave a comment.

david M.
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Everybody was very nice and equipment was very sturdy so felt very safe using it. Thank You

Mary Lou T.
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Customer did not leave a comment.

Jeff P.
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RANDY M.
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Ginger E.
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ronald P.
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tom P.
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Same as above

Brenda W.
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daniel J.
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Joshua F.
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Signed a contract with them for .79/mile and we were sent a bill via email for 3.12/mile. Apparently no one can change this even though I have a contract for .79/mile so we will not pay and we will never recommend uhaul any will give a bad reference Everytime we are asked. This Jim Carr place was extremely unprofessional. They we're 30 minutes late getting to the store so we could rent. They did not have us fill out all the proper paperwork. Lots of documents were missing and they NEVER said we were obligated to drop off to them, in fact, there wasn't any paperwork regarding drop off at all! When i rented online I left drop off blank because I was not sure where we would drop off and was never told that leaving it blank meant we had to drop off at the same place. These people were gross, rude and filthy. DO NOT USE JIM CARR OIL COMPANY!

Rick P.
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Customer did not leave a comment.

Vickie B.
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Nothing everything was great

MELISSA H.
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select G.
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Very friendly and attentive to the customer - a little busy due to other overall business activities but not a detriment to service.

AMANDA F.
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Customer did not leave a comment.

Dustin P.
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brent R.
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The truck was awesome and so we're the people I dealt with. Very happy!

DAMMON M.
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Ronald L.
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There was a group of older men sitting in the gas station convenient store making racist jokes and comments. Made me feel uncomfortable and sorry for the people in the town. There wasn't any public transportation close to the location for a ride back to my home. I had to ask a friend to go out of their way to help me get home. Dropping off the key was confusing as they lacked proper signage to direct you where to drop off the uhaul key for return.

Harry R.
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Customer did not leave a comment.

MARY S.
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Kim J.
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randall L.
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Excellent service from Mary. Ty.

Will T.
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Customer did not leave a comment.

Darrin G.
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Thank you for your help with dropping off a day late and also helping me unload my car off the auto transport. I would rent from you again and recommend others to you too. Very nice people. Thanks

Melissa H.
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Customer did not leave a comment.

JD B.
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larry C.
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Uhaul have obviously been party to identity fraud as I live in the U.K. And keep getting invoices sent to my email address which aren't mine, and after several attempts to correct this my protests seem to have been ignored, will now pass this matter onto the FBI

Jay Q.
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Sorry but they need to be more accommodating. I understand this business does many things, it's a gas station, a restaurant, a service garage, a Uhaul location, a tow company. However, I don't want to come in and drop a trailer off, and be vaguely told "park near the other ones." I knew a head of time this is a very tight space location, and for that reason I took my dad, a semi driver with me. I knew I wasn't going to be able to maneuver this rig around easily as that lot is barely big enough for my duallie. Even my dad struggled to get the trailer backed where they wanted and avoid oncoming traffic and a parked car. Then Dad and I weren't strong enough to get the trailer off my hitch. Now in CT it took both female employees and myself to lift the trailer onto my truck, so I knew it was heavy. I went back inside and asked if possibly a mechanic could help us get the trailer off, and it was very obvious the cashier was put out by having to call someone in from the garage to help. Guess I should've pulled the floor jack from the bed of my truck for my fifth wheel, and used that to jack the trailer off the truck.

Alexander S.
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Customer did not leave a comment.

CATHY W.
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Eric S.
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Melanie H.
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Jim A.
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No reviews have been submitted for this location.

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