Customer Reviews for Jim Carr Oil Co
(U-Haul Neighborhood Dealer)

260 reviews

100 W Church St   Aurora, MO 65605
(@ Washington)

(417) 678-0027

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 678-0027

100 W Church St
Aurora, MO 65605
(@ Washington)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff at this facility was very busy with other aspects of the business. But they managed to get everything done in a prompt and professional manner. Very friendly staff. I would go back there again should the need arise.

Steven R. 
Rating:
5.0

Easy to work with and friendly.

bruce C. 
Rating:
5.0

Excellent service. Easy and easy out

ron B. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Very friendly!

JoAnn A. 
Rating:
4.0

I have no complaints on the rental - was easy to access and easy to return.

DON C. 
Rating:
5.0

Customer did not leave a comment.

mary sue S. 
Rating:
2.0

Waited in line for about 30 minutes to pick up the trailer. They were very nice, but the wait was way beyond what I have experienced with U-haul in the past. Maybe I was there on a challenging day for them??

Mark S. 
Rating:
2.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
2.0

Customer did not leave a comment.

TONY W. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
4.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

No hassles, Mary does an excellent job.

David W. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

Do pms on eguipement at U-Haul. As always with U-Haul old equipment not maintained. Fenders falling off. On tow dolly. Last time roted tires on car trailer are you trying to get someone hurt. It's not the renting facility problem. it's U-Haul lack of rotation to a U-Haul repair and maintenance facility. over priced and no maintenance. As always

Jerry H. 
Rating:
5.0

Very friendly service

Timothypamela V. 
Rating:
5.0

No changes are needed.

Robert E. 
Rating:
5.0

Mary was awesome in Aurora.

KENNETH O. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
3.0

This site does not seem to be motivated in the uhaul portion of their business.

Jeffery C. 
Rating:
5.0

Customer did not leave a comment.

VERNON E. 
Rating:
5.0

Had great service and well cared for keep up the great work

SHELLEY W. 
Rating:
2.0

We arrived to pickup the rental truck and the staff was person would leave us several times during our transaction to check out other customers wanting to order food, pay for gas, etc. Overall it was not a good experience and took over 45 minutes to get our rental. Will not return or recommend anyone to go to this chaotic and unorganized location.

Alyson G. 
Rating:
5.0

Customer did not leave a comment.

Sam V. 
Rating:
3.0

Staff was shorthanded on the day of pick-up and very busy with their other business (convenient store operations, providing food/ breakfast) which resulting in a delay in service - even after I was able to notify them of my purpose several other customers were taken care of before my rental was addressed (some can in after I was present). Thankfully I was not in a hurry that morning but there was still some dissatisfaction in feeling like I was being passed over.

Robert C. 
Rating:
5.0

All good keep doing an excellent customer service

Noemi B. 
Rating:
5.0

Mary was amazing anf very helpful

RICKEY B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

TODD K. 
Rating:
5.0

always a pleasure when I rent or drop off everyone is always pleasant

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Customer did not leave a comment.

JARON L. 
Rating:
1.0

This rig was a total disaster. Not exaggerating this rig had over 70 marks, scratches, dents, places where someone tried to break. Iinto the drivers side door, and many other examples that were NOT marked!!!! I spend 45+ minutes describing the damages on the mobile app. Rig was HORRIBLE on gas under 7mpg and I never got above 55 mph. By drive was 90% highway and had very little weight on it. Go ANYWHERE else!!!!!!!!!! ANYWHERE!!!!!!

Richard E. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Great customer service at Carr Oil

DARIN J. 
Rating:
3.0

Rentals are no priority, they always seem to be lost when it comes to dealing with one, even if you call ahead and confirm the pick up they still have to scramble to get everything/anything ready when you show up.

Shane G. 
Rating:
3.0

Nice folks, easy process.

Vertis S. 
Rating:
5.0

Great.

David E. 
Rating:
3.0

Customer did not leave a comment.

Beverly P. 
Rating:
1.0

The lady taking orders and checking out the trucks to people messed up our order twice. She had the wrong return day entered. We had to pay over $200.00 for a one way drive to Springfield, Mo. Rediculous.

larry R. 
Rating:
5.0

This is not their fault, but the internet connection was slow and took a while to get all my information put into their system.

Wayne S. 
Rating:
5.0

The staff made it super easy to get what we needed and even brought me my phone after I accidentally left it sitting in the truck when I went to return it! Above and beyond what we expected from them!

Rebekah S. 
Rating:
4.0

Provide light hook up adapter so one does not have to be purchased for one time use

Jeanette B. 
Rating:
5.0

Mary is who helped me and she was great fast and friendly

April B. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Everything was fine, clean equipment, fast service and all questions answered

Sharon L. 
Rating:
3.0

Customer did not leave a comment.

steve C. 
Rating:
3.0

Nice place, staff very helpful.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Pat Z. 
Rating:
5.0

Customer did not leave a comment.

margie D. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
4.0

The side mirrors were iced over and they did not clean them off. They did meet me after hours to let me pick up the truck because of the weather

MICHELLE L. 
Rating:
5.0

Mary, the lady that helped me was very knowledgeable. She went beyond customer service to get me what I needed. I would recommend her and the Jim Carr location without any reservations.

kenny S. 
Rating:
1.0

Left hand didn't know what the right hand was doing. Long wait.....no body wanted to assist me. Lady at the register was too busy texting to help me.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Charlene E. 
Rating:
5.0

Customer did not leave a comment.

Roy R. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
3.0

Lower prices. $1500 + 300 for fuel just to move your belongings 11 hours is crazy.

Donie B. 
Rating:
3.0

Customer did not leave a comment.

Seth D. 
Rating:
5.0

Excellent customer service friendly people to do business with.

Clista K. 
Rating:
4.0

Staff was friendly and courteous . The truck drove terribly rough as if the wheels were not round. 50 was top speed before I was afraid the truck would wobble out of control. Front and rear axles were not aligned.

Michael J. 
Rating:
5.0

Very helpful

Randy M. 
Rating:
5.0

Customer did not leave a comment.

ron M. 
Rating:
3.0

I have returned two trucks to this drop off location and both times they add extra charges to my account. The first time, they added 12 dollars for gas but i put gas back to the line. This time they added a extra mile and when i confronted her she said we would Call it even because i didnt sweep it out. But I did. I just left because she charged my an extra 2 dollars instead of what $25

stephanie B. 
Rating:
4.0

Customer did not leave a comment.

TINA D. 
Rating:
3.0

my original location where I made the reservation was closed and the trailer I reserved was not there on the day I was supposed to pick it up. Contact Number on front door told me that someone had taken the trailer without a contract. What?? found another trailer 20 miles away at Jim Carr, no problems with this location. So much for U-haul Guaranty.

Lupton A. 
Rating:
5.0

Nothing at Jim Carr. 1 800 number customer service people were helpful, but not really aware of the services offered at the smaller more rural locations. For example...the rep told me that I could not get the ball for the truck hitch at Jim Carr, only larger metro areas. Wrong. And Jim even put it on for me.

Shannon S. 
Rating:
5.0

The experience was great

tamara B. 
Rating:
3.0

I used the app but there was not really anywhere to park the truck.

Shawana S. 
Rating:
2.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

ardis L. 
Rating:
5.0

It's always a pleasure to do business with Jim Carr, they treat you like family and get you on the road quickly. Highly recommended.

Paul B. 
Rating:
4.0

Friendly and very hard working group of folks.

David B. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Everybody was very nice and equipment was very sturdy so felt very safe using it. Thank You

david M. 
Rating:
5.0

Customer did not leave a comment.

Mary Lou T. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

Ginger E. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Same as above

tom P. 
Rating:
4.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

daniel J. 
Rating:
1.0

Signed a contract with them for .79/mile and we were sent a bill via email for 3.12/mile. Apparently no one can change this even though I have a contract for .79/mile so we will not pay and we will never recommend uhaul any will give a bad reference Everytime we are asked. This Jim Carr place was extremely unprofessional. They we're 30 minutes late getting to the store so we could rent. They did not have us fill out all the proper paperwork. Lots of documents were missing and they NEVER said we were obligated to drop off to them, in fact, there wasn't any paperwork regarding drop off at all! When i rented online I left drop off blank because I was not sure where we would drop off and was never told that leaving it blank meant we had to drop off at the same place. These people were gross, rude and filthy. DO NOT USE JIM CARR OIL COMPANY!

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Nothing everything was great

Vickie B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
4.0

Very friendly and attentive to the customer - a little busy due to other overall business activities but not a detriment to service.

select G. 
No reviews have been submitted for this location.

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