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Jamie R
Customer Reviews for Jim Carr Oil Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mary was great for the reservation and pick-up processes. Drop-off was another story. The lady was curt and unhelpful, not wanting to give me the time of day.
Alan AI have, worked with Jim Carr Oil Co. before, and everything always goes well, Thank You
FREDERICK SI dropped it off on the 6th I was having issues with the app the lady inside said they would get it checked in a few days later I got a text saying I have to returned my rental I call customer service I told that I return it it just now got checked in
JACOB HThe people at Jim's oil were amazing quick and to the point getting us on our way in a timely manner
Amber GI was a couple days late returning it. But you definitely overcharged me
zayne bBetter parking; clearer, less obstructed entrance
Glenda BA+
JERRY SMary, there at Jim Carr Oil, is the best! She takes care of her customers. I have booked Uhaul equipment there more than once, already, and I will go back again.
Timothy OVery helpful and quick service
Heather MThe trailer we were asked to haul for them was not fully functional and it took a long time to get anyone to agree to switch it out for one that was functional
Robert CWe were over charged. Total was supposed to be $198 - we were charged $287. The drop of location changed after pick up. Had to call to have it fixed. They fixed that but then we were overcharged. I reached out again about the issue and then they gave me a number to text. Never heard back about the issue.
NORMAN SFantastic customer service, super friendly and very quick process.
Taylor SNot a thing! Mary has it under control.
Michael LNothing, everything was good
Sherry SHassle free. Mary is great.
KYLE HJim Carr’s is the best U-Haul dealer EVER!!!!
Donald AMs. Linda was VERY helpful and good to work with.
mike tI used the app to return the truck,
KATHERINE HThe tow dolly was heavily damaged.
james fWe rented for 10 hours paid and. Only used it 3 hours if that and put gas over what had didn't get refunded back for extra we paid up disappointed
Jarrad BNothing!! They where very helpful and friendly!
John LAlways good service here
Brian BHorrible experience. The lady at the desk was pissy and rude. Thank God I moved from that crappy town.
Zachariah CMy experience was fantastic. Easy pick up and drop off.
Tamara HNot any thing I can think of at the present.
Richard TThe truck pulled hard to left, brakes were lacking
Carl GParking complicated
Michelle WGreat People to work with at Jim Carr Oil Co. Thanks for the Serrvice !
Robert MDuring this rental, I dropped the trailer at the location i was directed to, 3500 S. Sheridan Tulsa, OK. Yet I was charged for a wrong drop off location. I believe I should be refunded, for this charge. I have rented from U-Haul on several occasions over the past years and may need to consider another rental company, unless reimbursed for this erroneous charge.
Kenneth YKeep it exactly as it is. Very professional and friendly. No units in my town or the neighboring town ... but I call Aurora and "no problem come and get it".
David DWe dropped off after hours, but they were there and very helpful and accommodating.
Jaime BI had trouble with the app while returning the truck after hours. I called them in the morning, very pleasant people, they took care of everything and emailed my receipt immediately.
Dionna PVery kind and courteous!
Aaron GWasn’t inviting
Carol BI was so glad they had the size truck I needed. They we're very helpful inside the store too. Thank you Jim Carr.
Dean BLady-Mary in charge of U- haul was very hateful. When I went to pick it up had to wait for her to decide to help me instead of vendors. Very bad attitude.
Diana EVery friendly
Lorie ONot a problem there either. Again they get an A++ rating
Matthew PWhen returned, I was informed that I had to take to another location AFTER already replacing the gas as agreed, and was still charged an additional fee
Travor NGreat service
DANIEL ZI had to drive 60 mi out fo the way to get the truck. it was to much trouble for them to bring the truck to me in town. do the job your being pay for.
Mansel DIt was a smooth transaction. Mary was polite and knowledgeable. Couldn’t have been better
rebecca dEngine light was on. Maybe referencing that at time of rental to ensure it is ok and won’t be an issue. Thanks!
Jason MCan’t think of anything that could have been done better.
JOHN Bthey had a big selection and it is an easy location to get in and out of nice people and very friendly.
Patrick MNo one told us about anything. Only thing that was asked was where was going to drop off. No one said it was extra money for extra miles. We had no paperwork. Noone told us when the truck was due.
jesse bBetter signage for after hour drop offs on where to leave equipment.
Benjamin AVery easy to rent uhaul equipment at Jim Carrs, and they are very friendly/helpful.
Mark GStaff at this facility was very busy with other aspects of the business. But they managed to get everything done in a prompt and professional manner. Very friendly staff. I would go back there again should the need arise.
Steven REasy to work with and friendly.
bruce cExcellent service. Easy and easy out
ron bVery friendly!
JoAnn AI have no complaints on the rental - was easy to access and easy to return.
DON CWaited in line for about 30 minutes to pick up the trailer. They were very nice, but the wait was way beyond what I have experienced with U-haul in the past. Maybe I was there on a challenging day for them??
Mark S