Customer Reviews for Jim Carr Oil Co
(U-Haul Neighborhood Dealer)

345 reviews

100 W Church St   Aurora, MO 65605
(@ Washington)

(417) 678-0027

Office Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 678-0027

100 W Church St
Aurora, MO 65605
(@ Washington)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I dropped it off on the 6th I was having issues with the app the lady inside said they would get it checked in a few days later I got a text saying I have to returned my rental I call customer service I told that I return it it just now got checked in

JACOB H 
Rating:
5.0

Customer did not leave a comment.

Hilary W 
Rating:
5.0

Customer did not leave a comment.

JERRY S 
Rating:
5.0

The people at Jim's oil were amazing quick and to the point getting us on our way in a timely manner

Amber G 
Rating:
5.0

I was a couple days late returning it. But you definitely overcharged me

zayne b 
Rating:
5.0

Better parking; clearer, less obstructed entrance

Glenda B 
Rating:
5.0

A+

JERRY S 
Rating:
5.0

Mary, there at Jim Carr Oil, is the best! She takes care of her customers. I have booked Uhaul equipment there more than once, already, and I will go back again.

Timothy O 
Rating:
4.0

Customer did not leave a comment.

Michelle T 
Rating:
5.0

Very helpful and quick service

Heather M 
Rating:
3.0

The trailer we were asked to haul for them was not fully functional and it took a long time to get anyone to agree to switch it out for one that was functional

Robert C 
Rating:
2.0

We were over charged. Total was supposed to be $198 - we were charged $287. The drop of location changed after pick up. Had to call to have it fixed. They fixed that but then we were overcharged. I reached out again about the issue and then they gave me a number to text. Never heard back about the issue.

NORMAN S 
Rating:
5.0

Customer did not leave a comment.

samantha L 
Rating:
5.0

Customer did not leave a comment.

april b 
Rating:
3.0

Customer did not leave a comment.

CHARLES L 
Rating:
5.0

Fantastic customer service, super friendly and very quick process.

Taylor S 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
3.0

Customer did not leave a comment.

Martha S 
Rating:
5.0

Not a thing! Mary has it under control.

Michael L 
Rating:
5.0

Nothing, everything was good

Sherry S 
Rating:
5.0

Customer did not leave a comment.

Mary C 
Rating:
5.0

Hassle free. Mary is great.

KYLE H 
Rating:
5.0

Jim Carr’s is the best U-Haul dealer EVER!!!!

Donald A 
Rating:
5.0

Customer did not leave a comment.

ROLANDO G 
Rating:
5.0

Ms. Linda was VERY helpful and good to work with.

mike t 
Rating:
4.0

I used the app to return the truck,

KATHERINE H 
Rating:
5.0

The tow dolly was heavily damaged.

james f 
Rating:
4.0

Customer did not leave a comment.

Mary S 
Rating:
2.0

We rented for 10 hours paid and. Only used it 3 hours if that and put gas over what had didn't get refunded back for extra we paid up disappointed

Jarrad B 
Rating:
5.0

Customer did not leave a comment.

Shane R 
Rating:
5.0

Customer did not leave a comment.

Tonya S 
Rating:
5.0

Nothing!! They where very helpful and friendly!

John L 
Rating:
5.0

Always good service here

Brian B 
Rating:
5.0

Customer did not leave a comment.

connie b 
Rating:
1.0

Horrible experience. The lady at the desk was pissy and rude. Thank God I moved from that crappy town.

Zachariah C 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
4.0

Customer did not leave a comment.

Erik s 
Rating:
5.0

My experience was fantastic. Easy pick up and drop off.

Tamara H 
Rating:
4.0

Customer did not leave a comment.

REX B 
Rating:
5.0

Customer did not leave a comment.

Cynthia W 
Rating:
5.0

Not any thing I can think of at the present.

Richard T 
Rating:
4.0

The truck pulled hard to left, brakes were lacking

Carl G 
Rating:
2.0

Parking complicated

Michelle W 
Rating:
5.0

Great People to work with at Jim Carr Oil Co. Thanks for the Serrvice !

Robert M 
Rating:
4.0

During this rental, I dropped the trailer at the location i was directed to, 3500 S. Sheridan Tulsa, OK. Yet I was charged for a wrong drop off location. I believe I should be refunded, for this charge. I have rented from U-Haul on several occasions over the past years and may need to consider another rental company, unless reimbursed for this erroneous charge.

Kenneth Y 
Rating:
5.0

Keep it exactly as it is. Very professional and friendly. No units in my town or the neighboring town ... but I call Aurora and "no problem come and get it".

David D 
Rating:
5.0

We dropped off after hours, but they were there and very helpful and accommodating.

Jaime B 
Rating:
5.0

Customer did not leave a comment.

Paula D 
Rating:
5.0

I had trouble with the app while returning the truck after hours. I called them in the morning, very pleasant people, they took care of everything and emailed my receipt immediately.

Dionna P 
Rating:
1.0

Customer did not leave a comment.

Leigha N 
Rating:
5.0

Very kind and courteous!

Aaron G 
Rating:
5.0

Customer did not leave a comment.

kim w 
Rating:
3.0

Wasn’t inviting

Carol B 
Rating:
5.0

I was so glad they had the size truck I needed. They we're very helpful inside the store too. Thank you Jim Carr.

Dean B 
Rating:
4.0

Customer did not leave a comment.

jeremy s 
Rating:
1.0

Lady-Mary in charge of U- haul was very hateful. When I went to pick it up had to wait for her to decide to help me instead of vendors. Very bad attitude.

Diana E 
Rating:
3.0

Customer did not leave a comment.

Michele M 
Rating:
5.0

Very friendly

Lorie O 
Rating:
1.0

Customer did not leave a comment.

Tiffany D 
Rating:
5.0

Not a problem there either. Again they get an A++ rating

Matthew P 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H 
Rating:
1.0

When returned, I was informed that I had to take to another location AFTER already replacing the gas as agreed, and was still charged an additional fee

Travor N 
Rating:
5.0

Customer did not leave a comment.

Curt M 
Rating:
5.0

Customer did not leave a comment.

Tabitha E 
Rating:
5.0

Great service

DANIEL Z 
Rating:
5.0

Customer did not leave a comment.

marvin k 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Melissa H 
Rating:
4.0

I had to drive 60 mi out fo the way to get the truck. it was to much trouble for them to bring the truck to me in town. do the job your being pay for.

Mansel D 
Rating:
4.0

Customer did not leave a comment.

Diana H 
Rating:
5.0

It was a smooth transaction. Mary was polite and knowledgeable. Couldn’t have been better

rebecca d 
Rating:
5.0

Customer did not leave a comment.

Donald L 
Rating:
5.0

Customer did not leave a comment.

VICTOR C 
Rating:
5.0

Engine light was on. Maybe referencing that at time of rental to ensure it is ok and won’t be an issue. Thanks!

Jason M 
Rating:
4.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

Can’t think of anything that could have been done better.

JOHN B 
Rating:
5.0

they had a big selection and it is an easy location to get in and out of nice people and very friendly.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

richard g 
Rating:
5.0

Customer did not leave a comment.

scott s 
Rating:
1.0

No one told us about anything. Only thing that was asked was where was going to drop off. No one said it was extra money for extra miles. We had no paperwork. Noone told us when the truck was due.

jesse b 
Rating:
5.0

Customer did not leave a comment.

JERRY S 
Rating:
4.0

Better signage for after hour drop offs on where to leave equipment.

Benjamin A 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Very easy to rent uhaul equipment at Jim Carrs, and they are very friendly/helpful.

Mark G 
Rating:
5.0

Staff at this facility was very busy with other aspects of the business. But they managed to get everything done in a prompt and professional manner. Very friendly staff. I would go back there again should the need arise.

Steven R 
Rating:
5.0

Easy to work with and friendly.

bruce c 
Rating:
5.0

Excellent service. Easy and easy out

ron b 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Very friendly!

JoAnn A 
Rating:
4.0

I have no complaints on the rental - was easy to access and easy to return.

DON C 
Rating:
5.0

Customer did not leave a comment.

mary s 
Rating:
2.0

Waited in line for about 30 minutes to pick up the trailer. They were very nice, but the wait was way beyond what I have experienced with U-haul in the past. Maybe I was there on a challenging day for them??

Mark S 
Rating:
2.0

Customer did not leave a comment.

JOSHUA H 
Rating:
2.0

Customer did not leave a comment.

TONY W 
Rating:
5.0

Customer did not leave a comment.

Keith C 
Rating:
4.0

Customer did not leave a comment.

Tracy B 
Rating:
5.0

No hassles, Mary does an excellent job.

David W 
Rating:
5.0

Customer did not leave a comment.

Christine W 
Rating:
4.0

Customer did not leave a comment.

Cynthia B 
No reviews have been submitted for this location.
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