This was the absolute worst experience I have had with U-Haul. The truck I reserved was unavailable and the establishment was not even open. I wasted an hour trying to get help and had to take a filthy truck as a substitute. The truck was dirty inside and out which makes zero sense because if you charge the previous renter a cleaning fee then WHY WAS IT NOT CLEANED? The same goes for fueling. It barely had fuel and the gas light was on at pick up. If you are charging customers a refueling fee then why is there no fuel. I also paid for a Dolly which was not available in the substituted truck. The entire situation was honestly a JOKE.
Julisha S
Customer Reviews for Jims Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Answer the phone
Henry SMy BIL was the driver for the day and dropped off truck near where he lives, so can't really comment on above conditions, personal, etc but since drop-off was after hours (about 7pm) w/ no one on site to answer questions, we had to call support (I merged the calls) to get assistance w/ the app (again) for him to drop the key in a box. Other part to consider: as we both were looking up info on uhaul app it took awhile to "compute" that we were working together (he as the driver, me as the payer) so I kept referring to reservation # to hopefully clarify.
Jill BEmployee's were very friendly, knowledgeable and curtious. I had no issues. Would definitely recommend to others. Thank you!
TIMOTHY CSo far this has been the worst experience renting U-Haul! From begging to the end!
Pamela ACompleted all actions online, I was charged for equipment that was not included and that I did not ask for. Multiple mechanical issues reported call me to discuss bill. 850.933.8511
David OJim was great.
STEPHANIE CThe location was a dirty old mechanic garage. The moving blankets I rented weren't in there and I had to walk all the way back up to the door, which was locked and bang on it asking for the blankets.
CRAIG SYour equipment needs to be on a mantinace schedule.
David HThe U-Haul app did not register my reservation or order. Jim was amazing and very prompt and informative. Without him I would NOT use U-Haul.
joshua j