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Julie G
Customer Reviews for JJ Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience start to finish. Couldn’t have been better! Great place, great people, very efficient !
WILLIAM KJJ’s was the best UHaul experience I have ever had. They called to confirm the pick up, were amazingly efficient, super friendly, and fast. Amazing service.
Brian CEasy to pick up, drop off, and perfect for it's purpose. We'll definitely use this convenient location again for all our hauling needs.
ROBERT OManager and staff made it an easy drop off , ample space to park the truck as well. Only 5 minutes from our Illinois house!!! No wait even on a busy summer Friday morning. Highly recommend!! Reasonable pricing.
Bryan HJ&J were great to work with
JAMES BEvery time we rent a Uhaul from JJ Service Center it's a smooth, efficient experience. Great people and great service!
JOSEPH TFast, easy, friendly, knowledagble, helpful. Overall, excellent.
Adam BDigital pickup and drop off is awful. I would never il use the app again
Michael LCheckout and drop off was fast and efficient. Nice van - perfect for the job.
RICHARD FEverything was perfect! Will be back soon to rent again!
DENISE BIn the email reminding the rental let the customer know that the trailer electrical attachment is a straight 4 My vehicle needed an adapter.
ELI HEverything went smoothly with pick up / trip / drop off. Great truck!
PAUL AI was charged an additional $25 "cleaning fee", because I did not fold 2 of the rented blankets. I had no idea I was to do so, but over the phone they said there is a big, big sign saying this. I missed this big, big sign and was charged. I also was charged an additional $25 for for "after hours service fee". I was told it was because I didnt check in when I returned the truck. The UHaul facility was closed and I was told up front to just pull the truck in the parking area and drop off the keys in the drop box. Nobody explained to me that I was to go to UHauls online site and check myself back in. This was only explained to me after I was charged. Again, the UHaul employee said there are signs everywhere including the key chain?! Gee, guess I missed those big clues also. You'd think I was driving the truck blind. Lesson learned - HEADS UP !
BRANDT PGreat people to do business with.
DAVID CFantastic
JASON JPick up time was scheduled for 7am and I waited outside until 8am when the alternate pickup site opened for the day - no communication about 24/7 pickup option or that the business didn’t open until 8am.
CHRISTINA CMy crew was asking where to put the truck as they're from Maine and not IL, the gentleman that responded was incredibly rude “leave it right fucking there” which is incredibly unprofessional and not the experience we are used to having with our local uhaul places. The crew ensured also that all of the blankets were returned as they're supposed to be and folded neatly. I hope someone gets the dude a snack and a counseling session on how to handle customers. I know for sure my team was respectful as they certainly wouldn't be working for me otherwise! ~Brie
STEVEN TVery helpful staff.
MARK WCustomer service was horrible not willing to help what so ever
CURTIS BThis location was terrible. I had to park halfway out into the street. And I was directed here because they “had room”. It was a can of sardines in there. The service tech was outstanding, but the location was terrible for dropping off. And dangerous!
Adam ENothing—Jason at JJ’s Service Station was amazing—SO accommodating and pleasant to work work !
ANNE MGreat!
Daniel Erenting a trailer is a very efficient process on line
Arthur KIt's a tight fit getting the 26ft truck in and out, but it all worked out and I was happy with the experience.
Zachary NThe cabin was with some garbage but overall was pretty good
Alvaro DNo improvements needed. All was excellent!
Therese HThe vehicle was dirty, and it did not shift well - like the transmission had issues. It was also not disclosed prior to my renting the vehicle that there was no overnight parking on site. Had I known this, I would have not rented from this location. I have rented over 150 vehicles from UHAUL and this is by far the worst location I have ever had to deal with. I DO NOT RECOMMEND THIS LOCATION
Julie LGreat service. Highly recommend.
James AThe app and how it works os a nightmare. I have rented from uhaul for years. I have an account and I keep my credit card on file. In the app, I had to re-enter my life's story,, while there is barely any space. The customer service persons mic was far from her,,so I couldn't hear her. I was paying 4 men to help. I lost an hour of time dealing with this
BETH MVery helpful. I was in and out of there very quickly. Parking is a little tight.
Carl AI've never fully understood how every U-Haul box truck that I've ever rented seems to have a compression leak at the manifold gasket, but they never seem to run smoothly whether they're empty or loaded to be based on van or medium duty chassis's. It's not really a problem, but it never seems like they're operating as efficiently as they could. Just thought I'd mention it. But, overall, I'm thankful for U-Haul's service, equipment, locations and prices (though my most recent rental shot up from .79/mile to $1.09/mile). ;-(
Terrence DThe numbers on the truck are hard to read at night. The key box is located is not clearly marked and can be confusing. Too many cars in the parking lot making it difficult to get out of the lot. The truck had serious transmission troubles making it hard to drive.
Sam YThis Truck needs work. Driver door does not close all the way, overhead door @ rear of truck is HARD to open & close. Lots of rattle noise while driving, something is loose on the truck. Truck in poor condition.
ERIC BIt was a joy to work with this UHaul service location! Everything was ready and we liked that it was all hooked up for us! Thank you! We would definitely use them again!
Claire DVehicle needed inspection. Alignment pulled to left. Lowbeam headlights pointed very high. Not the location's fault.
Chris SAll is excellent!
Oleg DWas told to leave keys on the desk and go. Easy process.
Thomas KNothing. It was easy enough. I just am one that still would rather deal with a person at a counter than rummaging through my phone.
Larry Seasy to rent and return
William CEverything went very smoothly. So easy!
Elisabeth SAttendant was rude to the customer in front of me, was then rude to me, and also applied a cleaning fee. I called to inquire and he was rude again, claiming that there was sawdust everywhere in the truck and he spent a long time cleaning it out. I didn't have items inside the truck which would have sawdust, and I also am quite sure that I swept out the truck to an acceptable level, since I typically pay attention to detail well. I believe this guy to be unethical and rude.
John DThe man who managed the reservation was rude right from the beginning. He was impatient and would not even let me speak, but hurried me out of the door.
Carol LThe return over a weekend makes the place a little to crowded, I do have a hard time putting a 26 feet long truck inside.
Alvaro DI dropped off after hours and the lock box was wide open. I went to put the key through the slot on the front door and the front door was left unlocked, no one in sight or shouting distance. I crossed my fingers and left the key on the desk. Luckily it ended up okay but would not do that again.
Jessica FSomewhat limited regarding equipment and supply availability.
Rick GNot a full service location
David CI would suggest that an employee go to the vehicle with the customer at pick-up, just to go over any details. I was unable to adjust the side mirror myself and could have used some help.
Barbara HThe operator of this location was not present when I picked up the truck and was summoned by phone by an employee. The checkout was awkward and incomplete as that employee failed to make clear the return procedure which ultimately resulted in an avoidable charge of $20. Adding insult to injury, when I contacted the operator to question the charge he was unpleasant, dismissive and made a false claim about the cleanliness of the truck upon return. As a regular customer of UHaul I was extremely disappointed in this experience and will not patronize this location and will encourage others to do likewise.
John AThe U-Haul had a manifold exhaust leak and was on its last leg... but that wasn't the bad part. We loaded up a 3 bedroom house into the large 26" U-Haul. It rained on way to the new house. when unloading the truck we noticed the stuff toward cab was soaking wet... looked at the roof and saw duct tape on the roof... THERE WAS A HOLE IN THE ROOF and our stuff was soaked!.. I then returned the truck that night, called U-Haul to ask if I should leave the keys there after hours or take with me when I return it in the morning, they said to keep with me. That morning at 8am I get a call from the manager at the location... he is screaming at me for not leaving the keys. I race over there and explain what happened. he said I'm not going to argue semantics with you... I'm to busy.. I said im supposed to check the vehicle and walk around it with you... he said no and just walked away. I then got charged for cleaning the vehicle that was empty. I then complained to U-Haul and they said their vehicles are water resistant, not water proof... I say "their truck didn't resist any water... it welcomed it in!" they said i could fill out 4 pages of stuff but it probably would be rejected... so i just get to write this frustrated review. I 100% don't recommend this location... the worst.1/5 stars.. as for U-Haul.... ehh 3/5 stars.
Jonathan S