Customer Reviews for JJ's Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JJ's Towing

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Martin H. on

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Trailer appears to have lots of use and miles. While it is functional, there are a number of Pop rivets missing on the door end. Overall the unit was clean.

Angela R. on

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Customer did not leave a comment.

Barbara O. on

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The place was closed so I had to use the app to gain entry and get the keys. Never again. It was an awful experience. SIX TIMES I had to upload a photo of me and front/back of my license. Twice I had to call customer service. I was there at 3:50 to pick up the truck at 4 and I didnt drive away until 4:45.

Bradley A. on

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Customer did not leave a comment.

rita W. on

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robert K. on

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The staff was very knowledgeable and professional.

Chad S. on

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I think it was Karen who stayed late to help me. I really appreciated her help.

Shane P. on

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The staff at jj's was excellent,very friendly

Thomas C. on

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Customer did not leave a comment.

Jeff B. on

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very difficult to find, remote turn signals not working, no assistance to hook up rather long check out even with pre regsistering

Pamela G. on

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Operators of this uhaul location were less than professional and caused undue distress during our move. When we arrived, my family with 3 children walked into a smoke filled office with dogs barking everywhere only to find that the rented dolly we ordered in order to move our large furniture was not available...the office manager (I'm assuming) began yelling at the other workers on front of my husband and I (we sent the kids outside because of the incredible amount of second hand smoke) belittling them for forgetting to pickup the dolly from another location. The office manager offered for us to come back the next day to pick up our uhaul and dolly and we could receive a reimbursement for $40. We agreed to get our equipment the next day and yet never received the $40 reimbursement. When we were given the contract, it indicated that the uhaul we were renting had a full tank of gas and we needed to return it filled. When we finally got into the uhaul, it had less than a half tank of gas. Thank goodness I took a picture of the gauges so the problem could be rectified, because they also tried to cheat us out of mileage. The contract they gave us was 30 miles off on the odometer! I showed the picture of the actual odometer reading when we dropped our uhaul off back home in Salem Oregon. I would absolutely NOT recommend using JJ's Towing @ 19706 Grand Mound Way SW Rochester, WA 98579 THANKFULLY the uhaul drop off was incredibly smooth and the gentleman who helped us was able to undo all of the mistakes that the original location made. He was kind and professional, exactly what we would expect from uhaul.

william J. on

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Have 4-8 open trailers for one way instead of having to return to location

larry B. on

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n/a

clifford W. on

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Customer did not leave a comment.

David N. on

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Can't see what could be improved. Excellent experience here

Brenda N. on

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Customer did not leave a comment.