Move the drop off box to a more visible location.Salvador R.
Moving Truck Rental in Rochester, WA at JJ's Towing
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rochester, WA 98579
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very friendly and helpful service.Don F.
The staff at this location are very friendly, and the trucks are clean. Be careful with the navigation though. It's a bit tricky to find if you miss the turn.Levi M.
We waited for 20 min with an employee because he was unsure what to do. His boss came out and replied that they had to go do a pickup and can't help us, and to call uhaul phone number. By the time we figured out how to get set up, we lost 35 min from the 4 hours I reserved. Horrible customer service!Athan S.
Agent was extremely helpful!Roger C.
Wasn't told of after hour fee and the cleaning charge was for a few pine needles. Disappointed, didn't have this problem before with uhaul.Benjamin Y.
I was in and out in no time!Michael J.
Trailer appears to have lots of use and miles. While it is functional, there are a number of Pop rivets missing on the door end. Overall the unit was clean.Martin H.
The place was closed so I had to use the app to gain entry and get the keys. Never again. It was an awful experience. SIX TIMES I had to upload a photo of me and front/back of my license. Twice I had to call customer service. I was there at 3:50 to pick up the truck at 4 and I didnt drive away until 4:45.Barbara O.
The staff was very knowledgeable and professional.robert K.
I think it was Karen who stayed late to help me. I really appreciated her help.Chad S.
The staff at jj's was excellent,very friendlyShane P.
very difficult to find, remote turn signals not working, no assistance to hook up rather long check out even with pre regsisteringJeff B.
Operators of this uhaul location were less than professional and caused undue distress during our move. When we arrived, my family with 3 children walked into a smoke filled office with dogs barking everywhere only to find that the rented dolly we ordered in order to move our large furniture was not available...the office manager (I'm assuming) began yelling at the other workers on front of my husband and I (we sent the kids outside because of the incredible amount of second hand smoke) belittling them for forgetting to pickup the dolly from another location. The office manager offered for us to come back the next day to pick up our uhaul and dolly and we could receive a reimbursement for $40. We agreed to get our equipment the next day and yet never received the $40 reimbursement. When we were given the contract, it indicated that the uhaul we were renting had a full tank of gas and we needed to return it filled. When we finally got into the uhaul, it had less than a half tank of gas. Thank goodness I took a picture of the gauges so the problem could be rectified, because they also tried to cheat us out of mileage. The contract they gave us was 30 miles off on the odometer! I showed the picture of the actual odometer reading when we dropped our uhaul off back home in Salem Oregon. I would absolutely NOT recommend using JJ's Towing @ 19706 Grand Mound Way SW Rochester, WA 98579 THANKFULLY the uhaul drop off was incredibly smooth and the gentleman who helped us was able to undo all of the mistakes that the original location made. He was kind and professional, exactly what we would expect from uhaul.Pamela G.
Have 4-8 open trailers for one way instead of having to return to locationwilliam J.
Can't see what could be improved. Excellent experience hereDavid N.
Was supper easy to deal with and after a long move that was perfectCaleb R.
Fix the driveway/road - deep potholes. Especially an issue when it has been raining.JOHN A.
I was disappointed that they had no blankets. I had to drove 1 hr round trip to get the truck cuz I was told no trucks at the place I made reservation. When I drove to uhaul that I had made reservations at to get blankets their were 6 trucks available. They had no accessories.mari S.
Excellent service from the company! Uhaul booked the reservation at the location which would have been normally closed. It could have turned out really bad, but a staff member happened to be going to the location and found me sitting there. The staff helping me quickly looked up my reservation and was wonderful! She even took the time to call and price check the charges. It was greatly appreciated. Things couldn't have worked out better and I would recommend them.Kammi B.
small town U-Haul rental location but the staff was very friendly and helpful!Tana D.
Assist the customer in hook ups and set ups of equipment. In both cases, I was doing the hookups for the first time and did not know how, but I could not rely on staffs because either they were short staff or hiding behind their office/desk.Alex A.
The person renting me the truck and car hauler trailer had me connect the trailer to the truck, connect the wiring, connect the safety chains, and check the trailer lights & turn signals. After I asked her for help she refused citing U-Haul policy. When I asked why she said that it created liability for U-Haul and was against the law for her to do connect the trailer. Against the law? How odd. Furthermore, I was to do the walk around by myself, noting any truck damage and tell her about any additional damage not on the report. At the very least training of staff and owner is warranted. As a bolster to her refusal to help she related a story about an older woman who came in for either a trailer or car carrier and was given no help connecting the trailer, but handed a flyer on how to connect the trailer. There was absolutely NO PROBLEM with the staff attitude. She was cheerful and helpful with what she purported to be her role. The problems are with what she was required to do. About the rental yard. No signage pointing down a long alley bordered by chain link fencing with a bend in the middle to where JJ's Towing is located. It had to be pointed out to me by a local who knew where JJ's Towing is located. The trucks are not even visible from the street. I didn't see any signage for JJ's Towing OR U-Haul.jeff H.
nothing, well done I give an A-+terry G.