Customer Reviews for JLR Rentals LLC
(U-Haul Neighborhood Dealer)

15 reviews

25W560 Geneva Rd   Carol Stream, IL 60188

(630) 480-4039

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(630) 480-4039

25W560 Geneva Rd
Carol Stream, IL 60188

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make check in process smoother. I didn't know I had to have another person verify me... luckily she was with me and by the phone. If she wasn't, I'd have to wait and waste more time verifying before I can drive off with the rental. Overall, everything else went great and smoothly

Lukasz D. 
Rating:
5.0

Customer did not leave a comment.

yesica S. 
Rating:
3.0

Didn't like the concept of everything being by mobile device. Next time will go to a location with live people

Thomas G. 
Rating:
5.0

Excelente servicio !!

Karem P. 
Rating:
2.0

Customer did not leave a comment.

Maria Z. 
Rating:
5.0

Everything was great with rental and the pick up facility. However, the uhaul app is complete garbage. It took way to long to check in thru the app. It kept freezing and making me restart my session. It was also less than 20 degrees out and freezing during all of this. The app was even worth when it was time to return. Again the app kept freezing after every picture taken. I decided to quit trying via the app and I just parked the car and put the key in the drop box without doing the final check in via the app.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Gregory K. 
Rating:
3.0

Hard to find

Thomas S. 
Rating:
4.0

Check the windshield wipers.. They needed to be replaced

Judith G. 
Rating:
4.0

I was informed that I was expected to fold the pads for return and had to climb into the truck and take time doing this. This expectation should be clearly communicated. He also said my double charge for pads would be taken care of but I have not been notified.

THOMAS P. 
Rating:
2.0

It took me 35-45 minutes to pick up the truck due to IT problems where your system would not release the truck assigned to me that was sitting in the parking lot.

Joseph M. 
Rating:
4.0

This was the most comfortable truck I've driven and was very pleased with performance. no problem checking in on the mobile app.

Mark B. 
Rating:
5.0

Let customers know ahead of time the furniture pads will be in the back of the truck and o or charge for bags that are opened and actually used. I estimated 4 dozen but only needed 2 dozen.

Laura D. 
Rating:
5.0

Super convenient and quick!

Denise U. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
No reviews have been submitted for this location.

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