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Stefannye A
Customer Reviews for JM Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could use customer wifi for better service on after hours
Jose FDid not have the moving blankets I reserved, but removed charge and let me borrow a furniture dolly. Very reasonable and friendly service.
SETH WPeople were very helpful, fast and easy to work with.
GARY RN/A
Bobbi SI had to replace the light bulb in the back of the truck. Also, the back door rolled past the door stop and wouldn't come down. Had to get tools to fix the door.
Tracie KGas tank was almost on empty when I got it and they tried to charge me $88.00 in fuel charges
Monica PWas told I would be contacted and no one ever reached out and still waiting
Astrid PI would definitely rent again!
SUSAN RI have rented with uhaul previously. The vehicle being returned clean was a huge point of importance. Being charged to clean interior or exterior. While I picked up my rental with mud pasted to the sides of the box. The interior floor was a mess, and some dirt elsewhere in the cab. I was not asked about interior cleanliness when picking up the vehicle via app. Was questioned and had to provide photo proof of interior condition when returning.
Matthew CYES!!! I WILL recommend JM AUTO SALES for pickup in the Pottsville Area! The manager/owner saved our move! Thank you, BOB!!! UHAUL had our rental TOTALLY messed up! It was an AWFUL experience, but Bob at JM Auto Sales came through. NEVER, NEVER use the UHAUL at InstaKey in Pottsville/Mechanicsville! The guy wasn't there, no keys available to even digitally pick up my vehicle. Then while trying to work through the bugs, Uhaul ended up double charging me. Bob promised it would be all straightened out. Originally we wanted to pick up our 10' truck at Miners Auto, closer to home. Uhaul would not move the truck there for us, but forced us to use the Instakey site. WORTHLESS! Don't make that mistake! We had to deal with Uhaul customer service for about 45 minutes in order to resolve the matter. The customer service person was as helpful as he could be, but in the end, WE NEVER SHOULD HAVE NEEDED to call customer service! Uhaul, you need to do better! The guy at Instakey needs to be disenfranchised! BOB of JM Auto Sales - I CANNOT THANK YOU ENOUGH! MOVE ACCOMPLISHED!!! BLESSING TO YOU!!!
SHERYL HThe gentleman who attended me in PA was very kind.
MONICA CThe drop off location was off the highway in Pottsville. No one there. Resent using my phone to take many pictures because other people don’t abide by the rules or cause damage. This was a 300$ rental. My replies to the last 2 questions should be n/a
Adrienne KThe Gentleman who waited on me was very professional. I will be back next year .
George ANo one there, placed was closed
ROLANDO CVery nice man, great customer service.
JULIE SThe owner was on location, was helpful, and took care of us the minute we pulled up. We let him know the issue with the emergency brake and that the glove box latch broke.
MICHAEL MVery friendly n beautiful dog
Belinda GGreat job
JOSEPH MEverything was fine.
Francisco KGreat service! I will be back. Thanks.
Shawn BDrop off was just as frustrating. The app kept kicking me out when I tried submitting required photos. I took the photos 4 times then it booted me out of the app and my truck was listed under past rentals and it never explained the rest of the steps to me. I had to go search for a u-haul return key box and call customer service to make sure it closed out correctly.
abigail eNobody was at the office. They saw you from the camera’s but from another locations. Then because you did not see anyone, so my son and I dropped it off and put the key in the box they did not know I returned it and I was charged for another day. I did get my money back when I called them and told them I did return but that’s not the point. I shouldn’t had to go through that, plus the toll dolly sucks. The straps did not want to stay on the tires and it ended up damaging my vehicle. I have a dent and some scratched now. I would not recommend a toll dolly. Don’t know if there is anything I can do about my vehicle being damaged.
Lisa GA great representative you and I will use him in the future as well
richard eAlways a great service...
JOSEPH MAwesome Service, attendant was knowledgeable and courteous. I would definitely use this service again and recommend to others.
Lincoln CBob always treats his customers with respect, always a phone call away when you're in jam at last minute. Thank you
Janet MRobert was very courteous, kind and very helpful. He helped me by getting a truck for me last minute. Thank you again for your help!
Janet MGreat job
JOSEPH MAnswered the phone quickly and drop off was super easy even with no one there to receive the keys from me. He explained what I should do and said would contact me if anything wasn’t right.
Zach DThe cost to use a uhaul is ridiculous. I should have just paid for a company to move my stuff.
Kandice Pi have had several very positive experiences renting from this location
John KThey have very good customer service. No improvement needed.
Mark Lalways ready to use equip.,and bob is always nice and ready to elp in any way.....
JOSEPH MIt was the gentleman's birthday, he was kind courteous and personable. He went above and beyond to fix a small issue. This one gets a "heck yea" recommendation
Kaitlin SThe gentleman was very nice and respectful he took time to show me my truck, etc.
DIANE JWe broke down 2.5 miles away from the return location. I used 30 miles of gas in my own sitting on the side of the highway waiting for a tow truck for 2 hours. We should have received a discount for the inconvienced since we did have a truck that broke down. Road side assistance was very good and did have the truck towed.
Joann HRecommend that other locations have his customer service..other local locations was told I have to call back for a manager just for pricing
Richard LI reserved a truck at a closer location but the day before I moved was told I have to go to a further one for a truck which added a lot more driving time to my move as well as extra miles I had to pay for the truck.
Adrianne Sbob does a great job,making sure every truck is clean and ready to be rented back out,,,,,,
JOSEPH MBob was very helpful and excellent customer service. Quick check in and out
Neil BAgain second location we had to go to because the first location didn’t have a return vehicle personnel until 4pm and we arrived at 10am
Steve Gnothing. Management was attentive, equipment was AVAILABLE. COULDNT ASK FOR MORE.
John KNo improvements needed
Mary P