Again second location we had to go to because the first location didn't have a return vehicle personnel until 4pm and we arrived at 10am
Steve G.
Customer Reviews for JM Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing. Management was attentive, equipment was AVAILABLE. COULDNT ASK FOR MORE.
John K.No improvements needed
Mary P.A fine experience, Bob is a great help this stressful time, Thank You !
GEORGE R.It was truly the best UHaul experience I've had. Only thing that would of made it better is is the truck came with strong men that did all the heavy lifting and if it hadn't been raining, both things out of U hauls hands.
Amy M.The location person was great. The Uhaul customer service and method of reserving was truly awful. A company that specializes in this and cannot figure out a better reservation method and process, is disappointing.
Douglas W.This is not the location I made a reservation at. The location was changed for me, and with no notice to me. The mileage was increased due to the changed location being farther from my home than my originally chosen location. I was not given a choice. We showed up at my chosen location and that's when we found out it was changed. Very displeased.
Sean S.It was ok, I was charged for over mileage, slightly higher than he said and didn't give miles and at how much. Even though it went back with slightly more gas than when picked up
David H.Could only drop off after hours due to work schedule. Did not get to see staff or facility.
Dylan B.Very helpful nice guy.
JOHN H.I only used it because it was the the closest place.
MATHEW T.Keep up the Good Work!
DENNIS R.Was charged for a hand truck and furniture pads and never received them nor did I get credit for the difference.
Matthew H.No personnel available was there long before closing time
DAVID M.Dropped location was closed.
KEISHA K.Please check that the windshield it clean and not allow smoking in the trucks.
BECKY K.The service & equipment was top of the line from beginning to end! Thank you!
Lark V.Nothing at all. Service was outstanding and he went the extra mile.
JAMES M.It seems like there is something wrong with the lock on the passenger side door.
ROBERT S.JM Auto Sales is a top notch location, staffed with friendly knowledgeable personnel. I would gladly recommend this location to friends and family.
CARL P.He was outstanding and very helpful.
JAMES M.JM Auto Sales provided a high degree of proficient customer service, excellence with courtesy and timely preparation of both pick up and return documentations. Conveniently located. A pleasure to do business with. Bryan Russell Garfield - Customer
BRYAN G.Was supposed to be using digital drop off. There was no cell signal and no Wi-Fi available to access my cell phone. The owner of the location said that he was not interested in having U-Haul at his site due to the poor reception in this remote location. This was a junk yard/truck salvage yard. Had to wait on hold for a very long time to speak with someone at U-Haul to figure out how I would drop off this vehicle. Worst experience ever.
Erin W.Everything was great. Great service.
DONNA H.For me, the experience was first rate & the van perfect for my needs.
LARK V.Owner was so kind and helpful. Couldn't have had a nicer person to rent from or experience. Highly recommend this site.
Gary B.No need to improve. The truck was clean, the gas tank was full. The service was great. Would recommend JM Auto Sales for any rental service.
Janet M.they were closed when we get there Sunday 12/27 at 3 PM so we just dropped the key and the paper contract with truck full tank off gas.
Rudy Y.Man was very friendly and helpful after your company screwed up my pickup location, he helped me out and had a truck there for me to use. Very good representation of your company.
MICHAEL G.Awesome customer service
Mike S.Very nice facility! The manager was extremely nice. I would highly recommend this facility. Thank you 🙏
Antonio B.This was the first time I had rented a U-Haul, and my experience was very pleasant. Bob from JM Auto Sales was the best, he answered all my questions and was super helpful. I have been telling everyone I talk to if they ever need to rent a U-Haul in the future, to please see Bob, he is excellent to deal with!
GERALD G.Best experience renting a rental truck. Bob was very accommodating and the process was quick and easy.
AUDRA K.Great location and a fine truck!
JOHN K.Great experience, would highly recommend!
Paul P.The representative at this location was a pleasure to deal with. He was very knowledgeable and professional. It was a very pleasant and impressionable. This was a very pleasant experience at this location.
Gary G.Bob was very helpful, professional, and kind. Great experience!
Michael C.The person there couldn't have been any nicer. I would absolutely recommend his location to others. He was very helpful and made everything very easy. Great job!
Jennifer K.Great customer service from Bob he was very professional and accommodating.
Eric J.This place is great to work with.
Adam W.Excellent ????????
Kirit P.I did not do mobile check in because I met with a live person who told me to just put the keys back in the return slot when done. I get a text reminding me to mo ily check my return in at 10pm, I called and spoke to them that I had dropped the vehicle off as directed hours ago. They noted my file yet I was still charged for an extra day! And there is an additional 55 bucks they took out of my account not even on the final invoice, I am heated. Never again.
Crystal A.I needed a vehicle and he got one and all went well. very satisisfied.
Harry M.