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BRECK Q
Customer Reviews for Jocelyns Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and professional!
RONALD DGreat donuts. Note that they have 6 auto haul trailers in their yard. You should have some sent to Sam Antonio area.
MYLES CGreat experience
DUSTIN QWhen I called for a reservation, I wasn't made aware of the additional charge for mileage on the weekends. That would have been helpful.
WILLIAM PU-Haul at Jocelyn’s charged me more money than was expected upon return. U-Haul ‘s automatic mileage determination was set up to what seems like purposely charge me an extra $91 when U-Haul is the one that calculated the mileage. It’s not my fault that the mileage was off, that the pick up location was further from my house than I guess. It decided it was, and that it took me more miles to get to my new location, over to the gas station, and to the drop off place. The drop off box is nowhere near where the rentals are put. This moving experience was good until U-Haul slapped me with more money once I returned everything following their instructions. This feels yucky, Oogie, and like a business that is taking advantage of their customers.
Eric BThe lady was excellent. She really went out of her way to make sure we had what we needed. Very friendly.
TIFFANY SI didn’t get my 100 dollars back yet!
JAKENDRICK SI rented an Auto transport trailer on Sunday, The main person was on vacation, but the employees at this donut shop were very helpful to get the Lady on the phone that was on vacation so I could be able to rent the trailer, very easy process! Was able to get the trailer and be on my way! The guy there name Cody was very helpful getting the trailer hooked up! I didn't get names of the other employees but also express my thanks to them as well, and the Lady on the phone was great as well, and it was breakfast time and what better place to be as a donut shop! Food was great too!
ROCKY GNo one was there at drop off
Colley JGreat experience
KELLEY SAnn is the best. I will always use her.
MARY OJocelyn Rentals was very helpful with our return. Their staff was very helpful.
DARREL BI have rented from UHaul many times. This was by far the best experience on pick-up and assistance with the trailer. It was a perfect "Ten".
JEFFREY GGreat!
JAMES TI had no issues and the rental was fast and easy.
MARK WThey are the best to work with!!!
BRENDA BSuper friendly staff. They were very helpful, even came out and hooked the trailer up for me.
Bonnie DNone
Pamela HMy drop off was on a Saturday. They own a very very busy donut shop with long lines. I had to wait and wait till I could get helped along with another customer picking up. NOT their fault but I HATE the the 6x12 trailers do not have a jack. NO way top drop off and go, I can not lift nor can Uhaul personel , BIG downfall to that trailer and even the drop off U-Haul struggled to lift off my truck
RANDALL CThe owners of the donut shop own the u-haul. Very nice and overly accommodating folks with smiles for days. I’ll use this place every time in the future for my U-Haul trucking needs
DAVID EThey went way beyond excellent customer service for us. We rented a truck and realized late in the day we needed a 5x8 trailer as well. They were closed but they still accompanied us with the extra trailer. we needed. They are awesome and the donuts are too!!!
BRENDA BGreat place to rent a Uhaul. Excellent customer service!!!
BRENDA B.99 a mile is too high for the quality of service given by the U-Haul phone number. Very disappointed in the quality of service given by the 800 number. Thankfully the pick up location was fast, friendly and accommodating
BRIAN PGreat experience. Easy pickup and drop off experience ever. Thanks
KELLEY SI am disapppointed in the rental rate inconsistency. I paid $44.00 to rent a utility trailer from Palestine to Athens, TX, but $59.00 for the same trailer 10 days later from Athens to Paalestine...samIe route , same distance, same trailer, one-way each time.
Michael BVery fast in and out! Very friendly!!!
RANDALL SNever said something about 24/7
SERAFIN MPut ramps on the truck and give u the equipment u paid for
BARBARA PRented a 5x8 trailer that had a nearly bald tire. A lug nut was missing and a pin was missing that secured the hitch to the ball. I replaced the lug nut and used a bolt to replace the pin.
CYNTHIA M