Nothing I had a great experience
Christina M
Jocelyns Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palestine, TX 75801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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There was no personnel after hours.
Cornelious FAmazing customer service had the trailer we needed hands-down would recommend and will use again bonus the donuts and kolaches and the ham and cheese. Croissant pockets are amazing.
James KThe location is not easy to find. It would be nice if the sign was more prominent. The trailers sit in a field, that is slightly overgrown but still somewhat accessible (not easily but I was able to get to the trailer to hook up). The Representative was nice but seemed to be unwilling to help me get a trailer with a ramp, even though they acknowledged there were some, just not in their inventory. I contacted the national reservation line and the gentleman indicated he would send messaging to the local and nearby to try to find one but it does not appear that anything was done, as my local representative indicated she didn't know anything about it (even though I asked at the local representative FIRST). The pickup was relatively easy but the trailer was faded and the decals were coming off. The App wanted me to take pictures but would not allow me to upload them. Most of the problems are with the reservation system and not, in my opinion solely with the local representatives.
Mahlon WI dropped off the truck at night. There was no personnel available to speak to. The key drop off is on the other side of the building. Which was a little difficult to find.
Linda M