Customer did not leave a comment.Carl S.
Customer Reviews for Joes Towing
(U-Haul Neighborhood Dealer)
Mocksville, NC 27028
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/14/2021 - 7/31/2021: 10:00 am - 4:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Vernon B.
When I called to make reservations, I asked for a 10am pickup. The contract was written for a 12 noon pickup. Joe's towing is only a pick-up and drop off area. No assistance was offered to hook up. The U-Haul rep had to be called out on a tow and if there had not been a secretary available, I would have had to wait till the rep returned ( 45+ minutes.CHARLES L.
Customer did not leave a comment.Phillip A.
After being confused about how to pick up, I got checked in. No one was available to drop of well before my scheduled time of 1pm. Some one that works for Joe's tow took the keys and said no one was in the office anyway. Later I get an email that my drop off was after 2 incurring charges on my card.Kim C.
It was great experience! The truck was perfect and the person at the office was very nice. The only thing I can think of is, maybe the contact person could be more familiar with the trucks so they can answer any questions the customer may have.Ann L.
Customer did not leave a comment.Don G.
Customer did not leave a comment.ED D.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Patrick V.
Customer did not leave a comment.Brenda J.
Customer did not leave a comment.Robert B.
My move went especially well. I reserved the truck online. When i picked it up, the truck was clean, filled with gas and ready. Process only took a few minutes. Joe commented that having most of the info already completed made his job easier...kudos to your online reservations!Barbara D.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.Kevin M.
The pickup location I request was changed by uhaul. The reason given was that my location of choice did not have the equipment requested on site. I had already confirmed the equipment was indeed available. This seemed to be nothing more than uhaul trying to divert business to a preferred dealer. This resulted in a delay when I arrived to pick up my equipment. Don't try to manipulate your customers.Richard B.
Customer did not leave a comment.Cherie H.
Customer did not leave a comment.Jessie G.
Customer did not leave a comment.Micahel C.
Customer did not leave a comment.charles G.
Very nice and very helpful people who went out of their way to make sure I was well taken care ofGary H.
Make sure equipment is safe.Denise D.
perfect customer servicePAM C.
Customer did not leave a comment.Robert R.
Joes tow was great but uhaul set me up to pick up a truck there that had to be returned there told me if I returned it there I would be charged 117.00 but now is charging me for mileage even though I was supposed to have 198 miles free and only used 162 of my free milespaul N.
Customer did not leave a comment.Steve C.
Excellent customer service! Would recommend to anyone!Renee L.
Customer did not leave a comment.Richard W.
A trailer reserved for us was reportedly taken by a different UH store for their own customer unbeknownst to Jane @ Joe's UH store. We're glad she called early before we left to p/it/up. Jane made sure we were able to get it done the following day. Thank you so much ! Everything worked out in the end.tony F.
Great Experience!FRANK M.
The has station that was closer to my drop off was out of gas so had to go more miles to another gas station to fill up. Put more then what I was suppose to and not happy that I'm being charged more money. I think things like this is uncalled for. Thank you Cassandra Douglas!!!
I love renting from them! They are always very helpful!Peggy P.
Customer did not leave a comment.Danny R.
Joe Crotts is GREAT!!ROCKY J.
Customer did not leave a comment.MELISSA I.
Great experienceWILLIAM S.
Joes Towing was close by the house. Even though it was Saurday, the nice lady told me I could drop it off & she'd make sure it was taken care of. So another big Thank you !tony F.
The customer service representative went above and beyond what she needed to do this is one U-Haul location that I will recommend to anyone and everyone looking for oneLARRY B.
Customer did not leave a comment.ADAM R.
Great customer service. Was easy to pick up and quick reservation. Best U-haul experience we have ever had.GLORIA C.
Joe's was a good place and the people were very nice and very helpful. The problem was the location was 20 miles from where I asked. Uhaul does not keep or redistribute inventory evenly across the area. The only other locations with 20 foot trucks were even further away, and I was located in the largest city in the area by far and had reservations a week ahead of time. It was too far to go, but the people were understanding and very helpful.Jeffrey P.
She was very helpful and nice.Tammy W.
Customer did not leave a comment.Jack S.
Customer did not leave a comment.Justin K.
Customer did not leave a comment.BEVERLY R.
Very friendly!Richard W.
Customer did not leave a comment.SIDNEY J.
Customer did not leave a comment.Amy F.
Customer did not leave a comment.JOANN L.
The location and staff were great. Excellent customer service.ANNE F.
Customer did not leave a comment.TIMOTHY C.
Staff went above and beyond to assist us with our move. We weren't familiar with the process, but they walked us through it all, explained in detail extremely kind and patient. I would gladly recommend them.Cora L.
Customer did not leave a comment.TERESA E.
It was a mix up on my rental and Uhual got it fixed and I was well pleaseed thank u so muchCEDRICK L.
Customer did not leave a comment.JUDY J.
Customer did not leave a comment.BARBARA W.
Great people, very accommodating. Was a pleasure to work with them.JEFF H.
Only complaint is that I changed my reservation to pick up and drop off at same place due to my friend having no way back home except in the truck. I got a call from a very rude man at Cornelius location on 11/7 telling me I was supposed to have the truck there at 9am. I told him I changed the reservation at pick up and he said I was going to be charged an extra day. The truck was turned in on time.MICHELLE C.
Customer did not leave a comment.FRANKBUSSIAN B.
The trailer was wonderful and the service was great. I plan to use Joe's Tow and the trailer again next month.JOHN B.
Joe was extremely polite and professional. That is where I will be going to do business with U-Haul whenever I am in the area.ROBERT G.
Customer did not leave a comment.PATRICIA P.
Customer did not leave a comment.Brooke D.
Customer did not leave a comment.STEPHEN C.
Small, pleasant "family type" operation. I have used Joe's twice.john C.
1. I had to drive 45 miles one way to pick up the trailer size I wanted. 80 mile round trip! 2. The person I talked with to reserve the trailer was good and very helpful but trailers weren't at his location. 3. This was an 12 x 6 trailer and there wasn't anyone around to help me hook up. I do have a little experience driving a horse trailer so I assumed it wouldn't be a problem. There wasn't any way to jack the trailer up to get it on the hitch and it was too heavy for me to do alone. I did manage to find a 2x4 and with alot of will I managed to get it on. It took all I had with several tries. I am a woman with some strength but that was unacceptable!DEBORAH G.
Dropped off at location after hours. Phone conservations with Walker Enterprises have been pleasant.LARRY G.
Customer did not leave a comment.TERRY S.
Customer did not leave a comment.JOSHUA R.
These folks were fabulous Loved them. They are the best!JANET B.
Just wanted to express what helpful and over and beyond service we experienced at Joe's Tow!. We were broke down on I-40 West; waiting to receive a return phone call from several taxi services that we contacted, when we got an incoming call from Joe's Tow. They picked us up off the interstate and got us back on the road. LOVE JOE'S TOW!!!!JILL L.
Customer did not leave a comment.CARLA M.
Customer did not leave a comment.CRAIG E.
Customer did not leave a comment.Ashley A.
A Great Group of people! They made the whole rental experience a breeze! thanks!!!! :-)BRENDA M.
Joe's Tow always provides a great service. I manage a band, Fuhnetik Union, and we rent a trailer from Joe's Tow almost very weekend. All I have to do is call them and they have a trailer ready to go and usually are there to help me hook it up to my truck. I cannot express how very pleased I am with their U-Haul services! Michael J. ParkerMICHAEL P.
Customer did not leave a comment.Bradley M.
Customer did not leave a comment.greg S.
The 1-800 customer service associate who set my order up did not offer me a discount for driving 30 minutes out of my way for trailer. I was located in Salisbury with two U-Haul locations but yet he still made me drive to Mocksville without a discount. I ask him if he would since gas prices are so high and he said no. I told him that I needed the U-Haul for only one day, hoping that would drop the price. He said it automatically comes with two days and would not drop the price. On the other hand, the associate at Joes Tow was very helpful. She was highly professional and personable! Out of a scale of 1-10 with 10 being the highest, she is a 10! Yay! Thank you so much.rebecca L.
Customer did not leave a comment.STEVE M.
Customer did not leave a comment.ANITA A.
Customer did not leave a comment.ELIZABETH D.
Customer did not leave a comment.Charles A.
Went the extra mile to make sure I had all the equipment I needed.NANCY R.
I think u-haul should but l e d lighting on there stuff it is much brighter and easier to see in the light or the dark. And the folks at joe's tow are very friendyl and helpful. Thank you for a great rental. I will rent from there agin!CHRIS S.
No one was there when I dropped truck off. Poorly marked as to where to leave vehicle or keys.TANYA B.
Better signage to help locate the business.REGINA L.
Customer did not leave a comment.SCOTT H.
Customer did not leave a comment.JAMES B.
will rent again in May The truck wasclean and maintained.The personel were courtous.debra S.
There was no one at the location when I arrived at the mutually agreed upon time. I waited 30 mins for someone to arrive. When returning the truck, no one was there then either. I was not given an option of getting insurance was forced to spent $14 additional for insurance that I did not want. All in all a very poor experience that cost me 2x's as much as it should have. Will never use Uhaul again.Sybil K.