Customer Reviews for John & John Associates
(U-Haul Neighborhood Dealer)

257 reviews

1016 W Jackson St   Brazil, IN 47834

(812) 442-0041

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(812) 442-0041

1016 W Jackson St
Brazil, IN 47834

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It was after hours and I saw no one

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Skylar D. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Staff was friendly and helpful, and rental rates were reasonable!

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

I had a 26' box truck. This rode like a bucking bronco on the interstate highways. I will never use that type of truck again. Ray

Ray J. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

The staff was amazing to. Very helpful and professional. I will definitely refer friends and family.

Dustin P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

The uhaul was filthy when I showed up to rent it. I actually took a video because I had a suspicion they were going to try and charge me for. I got the bill in my email today, and of course they charged me a $25 cleaning fee. I called and at first they weren't going to refund me, until I told them I had already called Uhaul and complained about how dirty it was. Then they said they would refund it. I'll be checking in tomorrow to ensure they did.

travis B. 
Rating:
4.0

N/A

Michael B. 
Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

The agent who assisted me was outstanding. Top notch service here !

Robert P. 
Rating:
3.0

I ordered appliance dolly went to pick up equipment dolly not a available! There wasn't enough time to go 20. Miles one way to get one. Still charged me for one just not as much

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Great service, equipment was clean, and ready to go.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Deena K. 
Rating:
5.0

Dropped off after office hours

LESTER M. 
Rating:
1.0

I had trouble with the 24/7 share getting my truck had to wait two and a half hours and someone had to come and break the lock for me to get my key. The van had shifting problems in the transmission I was not happy with any of this at all and I would never use Uhaul again. I did speak to a nice customer representative named Miranda who was did everything she could and a man named Vernon who undid the key for me those are the only two people that I would say anything nice about. The lady at the location did not have any sympathy for what we went through to get the van it cost me extra money and I was very unhappy!

Sharon C. 
Rating:
1.0

I reserved my U-Haul for noon. I received a call before noon and I told her I needed to stop by the pharmacy first. She called me again at 12:15 wanting to know when I was coming that she goes “to lunch” at noon. She was rude. Had she told me that, I could have rescheduled for 1 to accommodate her schedule. I had everything online to check out. All I had to do was pick it up. I never saw her. The truck was dirty and the windshield had to be cleaned before we could travel on our move.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

Arrow M. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Wade H. 
Rating:
5.0

Nothing. John was the greatest part of all of this.

KEVIN C. 
Rating:
5.0

No problems. Very friendly people and helpful.

Natalie F. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

Customer did not leave a comment.

lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Awesome service. A little misunderstanding with the main office, but this branch went beyond and I was able to get what I needed when I needed it.

William C. 
Rating:
4.0

The guy that checked out the trailer was unable to clearly explain some of the charges. This was rectified when I returned the trailer and the lady that checked me in explained it. Overall it was a very good experience. I'll be back to U-Haul next time I need a trailer.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
2.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

alyssa H. 
Rating:
5.0

Awesome service, nice people

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Lora A. 
Rating:
5.0

Small town and great people. Rental truck was in good condition and made the trip well. Easy in/out and taken care of.

Adam B. 
Rating:
3.0

Customer did not leave a comment.

ray M. 
Rating:
5.0

Both places we rented from and dropped off. Were excellent. The 26' truck was unsafe.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
4.0

Put the key box lower for short people

Sherry F. 
Rating:
4.0

Customer did not leave a comment.

Kurtis A. 
Rating:
5.0

Customer did not leave a comment.

GORDON C. 
Rating:
4.0

Online insurance deals didn't have all the options noted but luckily upon arrival the store gave us a better option not offered online

Sean E. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Lynn P. 
Rating:
4.0

Customer did not leave a comment.

Mandy M. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

Customer did not leave a comment.

leota S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
3.0

Customer did not leave a comment.

Tina W. 
Rating:
4.0

Customer did not leave a comment.

EILEEN H. 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
4.0

Customer did not leave a comment.

oliver K. 
Rating:
5.0

John was very friendly and even came in on Sunday morning to get everything taken care of for us. Excellent customer service!

Keith D. 
Rating:
4.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
4.0

n/a

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Shad W. 
Rating:
5.0

Excellent service and great location for my needs. She was very nice and expedient and I had no problem. I was in and out in about 5 minutes or less.

Larry J. 
Rating:
5.0

The 20' truck I rented was extremely dirty. The truck floor was covered in dried mud and dirt. I had to sweep and damp mop the floor out before I could load anything into it or my furniture and mattresses would have been covered with mud.

brenda M. 
Rating:
4.0

Customer did not leave a comment.

Tim D. 
Rating:
1.0

No where to pull the truck in. Location was cluttered with broke down vehicles. When I parked the truck and trailer combo the trailer was only feet from the road. There was no other place to park and there was no other uhaul equipment there. Very disappointing and frustrating to park. When I unloading my vehicle from the trailer I had to back into the road completely to get off the ramps. If the road had been any busier that could have been dangerous.

Crystal G. 
Rating:
5.0

John and John was very customer friendly

Donna S. 
Rating:
5.0

Customer did not leave a comment.

carl C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
4.0

Maintain box inventory

Stephanie S. 
Rating:
5.0

Very friendly staff. Easy access. Would highly recommend!!! A+++

Wes G. 
Rating:
5.0

Customer did not leave a comment.

Yvette M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Shad W. 
Rating:
5.0

Great to do business with.

Michael C. 
Rating:
3.0

My wife picked up the keys early per their request and they just pointed out the truck to her. I returned at 4 to find the driver side had damage but the staff had not marked it on our rental agreement nor did they have my wife inspect the truck.

Bridget K. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Shipshe C. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

I though I had reserve a 26 ft. but could only get a 20 ft., that needs to be EXPLAINED when booking. There was a 26 ft. available but would have required a 40 mile round trip before loading .

james M. 
Rating:
5.0

Customer did not leave a comment.

Rose C. 
Rating:
1.0

No one was around during their normal business hours (posted as 8-12 on Saturdays). When i dropped off the truck and couldn't find anyone around and the door was locked, I called their number and it went to some automated message saying all reps were busy; so was not able to contact them. I used the 24 hour drop-box so it worked out fine dropping off the truck. However, someone else showed up right after me to get information on renting Uhaul trucks and i ended up trying to answer their questions for them since no one was around.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

Took a little longer than expected to check out but not a big deal.

Elizabeth S. 
Rating:
3.0

Small location with several big trucks. Drop box was easy to find.

Jimmy N. 
Rating:
3.0

When advertising a rate......you need to include the hidden charges. Prices are high.

Carla R. 
Rating:
1.0

Customer did not leave a comment.

Tracy R. 
Rating:
2.0

Small, gravel lot. I dropped the truck off after hours. The place was not very inviting. It was pretty rough. I wouldn't have left the truck there except that I figured it is UHauls deal and thy would take care of any problems that occur

Linnea B. 
Rating:
4.0

Customer did not leave a comment.

Alex G. 
Rating:
1.0

Guy was a jerk, we were charged for over mileage and not having it there at 1pm.

Richard C. 
Rating:
1.0

Guy was a jerk, we got charged over mileage and wasn't turned in at 1pm even tho we were never told a time we HAD to have it there by

Richard C. 
Rating:
1.0

Location closed then received calls from uhaul trying to tell me to drop return truck at another location because they were no longer accepting trucks there. Perhaps this should be reviewed and decided before the puckuo/drop off locations are set.

pansyt K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
No reviews have been submitted for this location.

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