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Matias S
Customer Reviews for John & John Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John & John is a great location with a great staff!
DEBORAH MEverything was excellent.
CARLTON OVery friendly, professional, and enjoyable experience. Easy to obtain the dolly I needed to get the job done. Thank you for everything!
CHRISTOPHER BThe lady that rented to us told us we could take the trailer to terre haute to take it back the next day since their location would be closed. We did as she instructed and terre haute told us they would charge us $150 to return it to them. We had to call a manager to get this whole fiasco sorted out
JAMES Snone needed
Kelly BFriendly and helpful
Rebecca Ethe first place was vary poor was corp. dealer vary rude
tom sCould you send me a receipt?
Mary THave them explain the contract better
Julia GNothing as for my experience.
Terry HVery happy with service, thanks!
kirsten bEverything was great!
Connie KWe had trouble accessing the the key to the truck because the place was closed so we had to call and get help .and when we finely got The truck it had a broken light . No I would not recommend any uhale unless it is open and you can talk to someone
Larry SThis location for pickup was very nice and convenient. The mobile app checkout process was smooth. Though, the app does not allow you to zoom in on the images that the dealer took of the truck. Even in landscape view it did not allow me to zoom in on the images. I like to be very thorough when renting equipment as I will not be held liable for other people’s accidents.
Barbara WThe fuel gauge was empty when I went to pick it up. I left the fuel inbetween empty and 1/8 tank. I would have put more in it but I returned it how I received it. Other than that everything was great and easy to use.
SHEENA SIt was after hours and I saw no one
Richard SStaff was friendly and helpful, and rental rates were reasonable!
Christopher MI had a 26' box truck. This rode like a bucking bronco on the interstate highways. I will never use that type of truck again. Ray
Ray JThe staff was amazing to. Very helpful and professional. I will definitely refer friends and family.
Dustin PThe uhaul was filthy when I showed up to rent it. I actually took a video because I had a suspicion they were going to try and charge me for. I got the bill in my email today, and of course they charged me a $25 cleaning fee. I called and at first they weren't going to refund me, until I told them I had already called Uhaul and complained about how dirty it was. Then they said they would refund it. I'll be checking in tomorrow to ensure they did.
travis bN/A
Michael BThe agent who assisted me was outstanding. Top notch service here !
Robert PI ordered appliance dolly went to pick up equipment dolly not a available! There wasn’t enough time to go 20. Miles one way to get one. Still charged me for one just not as much
Patricia FGreat service, equipment was clean, and ready to go.
Anthony SDropped off after office hours
LESTER MI had trouble with the 24/7 share getting my truck had to wait two and a half hours and someone had to come and break the lock for me to get my key. The van had shifting problems in the transmission I was not happy with any of this at all and I would never use Uhaul again. I did speak to a nice customer representative named Miranda who was did everything she could and a man named Vernon who undid the key for me those are the only two people that I would say anything nice about. The lady at the location did not have any sympathy for what we went through to get the van it cost me extra money and I was very unhappy!
Sharon CI reserved my U-Haul for noon. I received a call before noon and I told her I needed to stop by the pharmacy first. She called me again at 12:15 wanting to know when I was coming that she goes “to lunch” at noon. She was rude. Had she told me that, I could have rescheduled for 1 to accommodate her schedule. I had everything online to check out. All I had to do was pick it up. I never saw her. The truck was dirty and the windshield had to be cleaned before we could travel on our move.
Catherine WNothing. John was the greatest part of all of this.
KEVIN CNo problems. Very friendly people and helpful.
Natalie FAwesome service. A little misunderstanding with the main office, but this branch went beyond and I was able to get what I needed when I needed it.
William CThe guy that checked out the trailer was unable to clearly explain some of the charges. This was rectified when I returned the trailer and the lady that checked me in explained it. Overall it was a very good experience. I'll be back to U-Haul next time I need a trailer.
Mark YAwesome service, nice people
Deborah MSmall town and great people. Rental truck was in good condition and made the trip well. Easy in/out and taken care of.
Adam BBoth places we rented from and dropped off. Were excellent. The 26' truck was unsafe.
Jim FPut the key box lower for short people
Sherry fOnline insurance deals didn’t have all the options noted but luckily upon arrival the store gave us a better option not offered online
Sean E