Customer Reviews for John Day Polaris

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of John Day Polaris

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Jon M. on

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CATHY R. on

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When a customer reserves a truck be sure to tell them that the uhaul storage unit they are headed for closes at a certain time in the evening. I arrived at mine only to find they were closed I wasn't aware of this I had people that had to go back to work the next day had to take another day off.

Leona R. on

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LYNOURE W. on

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Jeff S. on

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KARL C. on

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It is the only place in town so there no other place to recommend.

Russell G. on

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Very helpful staff, friendly greeting and in and out 10 minutes!!

BOYD B. on

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Merry

Blakely R. on

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Kimberly E. on

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Diane M. on

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They was very helpful in answer all my questions where and how to do it to it back.

william C. on

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David R. on

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A great store and a great crew. No problems at all.

Keoni F. on

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ROCKY K. on

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Tony L. on

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Vehicle had either cat or dog hair on passenger side of vehicle which I didn't notice until we were at our destination & loading, I did not clean up someone else's animals hair.

Jodi C. on

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CARL M. on

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Timotny U. on

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CAROL B. on

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Keep doing what you are doing. Thank you very much! Carol A DeHart A very happy customer.

Kelly S. on

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tery D. on

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duane A. on

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Greg treated us very good

RICH F. on

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Denise L. on

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All staff were very helpful and friendly!

Terry M. on

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Lloyd F. on

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lisa T. on

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TRISHA C. on

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RON H. on

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RON H. on

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clay C. on

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Very friendly and helpful.

Nancy C. on

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Roy M. on

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BLAKELY R. on

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Matt W. on

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The drop-off location was slow the teller was not going to print me a receipt until I asked him for a return receipt and I had to wait for like 30 minutes

MIKE K. on

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Staff was very helpful and courteous, and the trailer I rented was the perfect size for the job I needed to do.

Karen S. on

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I thought that U-Haul offers outstanding value. We rented a very nice trailer (probably a $15,000 trailer) for $79. Thats a very good value.

Travis C. on

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Eric L. on

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It was closed, so I just used the drop box.

CYNTHIA F. on

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Cary C. on

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KACY H. on

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Wait until you can find someone to check in. Internet was not working so couldn't do self check. Otherwise, parking was easily accessible.

Janet M. on

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Very happy with U-haul AND we appreciate the availability when we needed it. Thank you!

Leslie M. on

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Andrew J. on

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gerald D. on

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I WAS REALLY IMPRESSED..

michael M. on

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Gaylene M. on

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Jim C. on

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Always a pleasure doing business with this location.

brian N. on

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Every time I called your help line I ended up on very long wait till someone helped me. The people at the John Day U-Haul were very helpful and understood how hard it is for a customer like me to get help promptly on your regular help line and gave me the phone number of a U-Haul manager who works that part of eastern Oregon. I believe his name is Greg and is usually in the Burns, Oregon area. This man was extremely helpful and got me the right information I needed, since I never got any confirmation call on where to get my trailer.

Ronny G. on

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Easy pick up , took trailer 1700 miles , no problem, great job

REG L. on

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TOM F. on

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April G. on

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Truck reserved for us has a check engine light on and a cut fuel line. We ended up having to take a smaller truck and trailer. They gave us $50 off for our troubles but then charged an additional $33 for insurance on the trailer. Frustrating to say the least. I put my reservation in 2 weeks prior to pickup. No excuse.

mike M. on

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Left wheel of the trailer was extremely rusted and appeared to partially separate from the rim of the wheel. Pointed it out to the agent at turn-in point in Florence Oregon. Tires were in good condition though.

Matthew M. on

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JUSTINA F. on

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The weld on the ramp broke while loading the car. The whole ramp came off and caused my car to crash down on the rest of the dolly resulting in damage to the underside. The location did not offer the use of a replacement without charge so I turned it in and left. After using uhaul for numerous moves across the country I must say I was very disappointed.

april B. on

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IVAN M. on

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Mike B. on

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Very friendly staff

DEREK Y. on

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located rib shack close by

carol P. on

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JIM D. on

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Suzette D. on

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GENA A. on

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Make sure to check inventory before counting on a rental

Gena A. on

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Make sure to call ahead and confirm there is a truck there. I was lucky enough to get a truck, but there were a couple of other people who were not so lucky.

PJ W. on

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I had called to reserve a 17 to 20 foot truck. He told me they only had a 20 or 26 foot one. I said I wanted the 20 foot one. He said I would get what they had. When I went to pick it up, there was a 20 foot one there, but the person there at the time, not the one I had spoken to to make the reservation, said I had reserved a 26 foot one. I said I had reserved a 20 foot one. He would not change it to the 20 foot one that was there, and charged me the whole amount for the 26 foot one. A year and a half or so ago, I had reserved a truck and they had to give me a larger one because they did not have the smaller one I wanted, but they only charged me for the size I had reserved. I thought that is what they should have done in this case, as well.

ALAN D. on

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The location was closed when we arrived but we called and they gave good instructions about disconnecting and parking the trailer.

elaine M. on

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Shelley R. on

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This pick-up location would appreciate a phone call in addition to the online reservation. That way they can provide the best service possible to their customers.

HALEY O. on

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Leslie M. on

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I returned the trailer a day early and got no suggestion of any return on my charged fee. It would have been nice since I was diligent enough to make the effort to return it early so someone else could rent it. Thank you

Mike B. on

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Very personable people, enjoy talking with them

Geralyn C. on

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Erika G. on

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We love our local store!

James H. on

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Amy M. on

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Clerk at pick-up location said he wished he had a dedicated U-Haul kiosk. Said if I had not reserved online, the in-person booking process on his computer is difficult to complete. Personally I had no issues.

SOLOMON T. on

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Derek Y. on

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Great service and great people.

derek Y. on

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Got me checked in quickly and without hassle. Friendly and professional. Great service. Would not hesitate to utilize them in the future.

PATRICIA M. on

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Need better communication between employees, and much better customer service. Courtesy and politeness go a long way towards making a customer comfortable with the transaction. Employees need to be trained on how to properly put a vehicle onto a tow dolly.

Juan R. on

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Darla R. on

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I was treated like one of the locals, it was a very warm and inviting experience. The staff was extremely helpful and I would recommend using them to all my friends.

Anthony B. on

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Greg A. on

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Went extra mile

KEVIN S. on

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ELIZABETH U. on

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Wonderful, helpful and friendly. Very accommodating. Thank you!

MARTIN S. on

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Roy P. on

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Very helpful

kevin B. on

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GREAT PEOPLE

Haley W. on

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Only one choice to return in this area. Bummer!

MARK T. on

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Best transaction with uhaul yet.

ANGELIQUE C. on

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Angelique C. on

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Thomas S. on

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david H. on

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david H. on

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CHRISTY K. on

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Carolyn J H. on

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