The 24/7 was/is too confusing!
Pennie F
John Day Polaris
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in John Day, OR 97845
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent, thank you!
COLBY RMake sure your staff knows to take pictures of the equipment before it leaves the property--just because John Day-area operates on their own kind of schedule, doesn't mean you treat your customers like crap and say things like "we close at 12 PM on Saturdays" "we shut our doors and lock them at 12 PM" My rental pick-up time was for 12 PM at this John Day Polaris location. Hey, I get it, you close at 12 on Saturdays BUT YOU ARE A U-HAUL RENTAL DESTINATION. You should have someone available 24/7 to assist because that is all there is in Grant County Oregon. Stop being lazy and have someone on call for people in need, in Grant County Monday through Sunday!!!!!!!!!!!!!!!!!!!
KIMBERLY DWe needed to wait almost an hour as the 4x8 trailer reserved wasn't there so they substituted the 5x8 and the person on staff didn't know the procedure to do the swap so we didn't leave there until after 9am getting there just after 8am. Also, the drop off procedure and needing to do it electronically wasn't described to avoid the $20 check in fee plus an additional 2 days were charged as the drop off location in Rockville MD was days late getting their paperwork in order
Ken HWe were lied to about where the drop off location was. Causing unbelievable stress and anxiety. We were threatened with fines and told we would go to jail for theft . It was absolutely awful. My elderly mother had a mild heart attack over the stress . After all that we did not get all of our deposit back after being told we would. This should never happen to anyone especially an elderly woman .
Linda D