Customer Reviews for John Day Polaris
(U-Haul Neighborhood Dealer)

246 reviews

821 W Hwy 26   John Day, OR 97845

(541) 575-0430

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(541) 575-0430

821 W Hwy 26
John Day, OR 97845

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 8 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Phillip was awesome and made everything very simple!

Danetta L. 
Rating:
5.0

This place went above and beyond in an almost impossible situation. Very professional and accommodating. As for Uhaul, I have rented several times and never had an issue. I realize times are busy but if you are going to call it a reservation then it needs to be just that or you may as well refer to it as a crap shoot. I felt a 6 week reservation should not have been a crap shoot. Again KUDOS to the John Day location. I think his name is Jason...my apologies if I am wrong but that guy knows his stuff and has top notch customer service skills!!!!

Christine K. 
Rating:
4.0

Have the truck available that was ordered. No contact made to let us know otherwise. Spoke with regional dispatch, said they could not contact previous customer to verify change in return—but phone numbers are verified so it did not make sense. Frustrating. Not pleased with this rental experience at all.

Robert S. 
Rating:
5.0

Couldn't have been better!

Dan D. 
Rating:
5.0

I was told that it could be returned anytime on the 20th. I was charged extra because it was late, but was told it needed to be returned by 8am. Everyone should know the correct times.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

Simon G. 
Rating:
1.0

Check all of your tire pressures fluids and expect a check engine light to come on. We had to replace three of the six tires on our 26 foot truck and had a check engine light blinking the whole ride. Asked if this vehicle was checked and serviced before we picked it up, or even saw it for that matter. We were told yes. When we got the vehicle down the road and checked tire pressures - one was flat and off the rim, another was at 30 psi (110 is recommended running psi), and a third had an inch and a half gash in the side wall and was at 30 psi too. Engine was misfiring while going up hill and upon delivery to our one way destination facility we were told the codes made it un-rentable. Had a service in idaho too and they said it was fine to run on the misfiring engine for the remaining 2100 miles of our trip. Pretty terrible all around experience.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

JASON G T. 
Rating:
5.0

Customer did not leave a comment.

BOBBY R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP HERMAN J. 
Rating:
5.0

Very friendly

GARY H. 
Rating:
3.0

Required to drive from baker to John day in snowstorm over5000 foot passes to get the truck that as promised in baker. Took alternate route back to baker but also included 5000 foot snow covered passes. Los 4 hours ha was needed to pack truck in daylight hours

DEAN R. 
Rating:
5.0

Great experience overall!

VALERIE F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
4.0

Customer did not leave a comment.

BARBARA G. 
Rating:
4.0

It's the only one here....lol

Raymond S. 
Rating:
5.0

Good customer service and easy transaction.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

Customer did not leave a comment.

Kelly O. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Give Phillip a raise!

JEROME MATTHEW G. 
Rating:
3.0

Customer did not leave a comment.

LYDIA R. 
Rating:
5.0

Customer did not leave a comment.

LEONA R. 
Rating:
4.0

Customer did not leave a comment.

ANH T V. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN N. 
Rating:
5.0

Customer did not leave a comment.

GILBERT MAC G. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
3.0

Customer did not leave a comment.

ANNA ROSE P. 
Rating:
5.0

No issues

ROBERT E. 
Rating:
5.0

Fjust keep up the good work.

Bob H. 
Rating:
5.0

All my contact was professional, courteous, and stress free during this very stressful move. Thank you U-haul.

Sherri P. 
Rating:
4.0

Customer did not leave a comment.

GORDON SAMUEL P. 
Rating:
5.0

I especially liked the canine customer service representative. Very friendly 😁

Rayme L. 
Rating:
4.0

Customer did not leave a comment.

REBECKA ANN E. 
Rating:
5.0

Customer did not leave a comment.

DAN D. 
Rating:
4.0

Customer did not leave a comment.

Kade S. 
Rating:
5.0

Had a good experience renting a large trailer. Made the pick-up and return process easy and pleasant.

judy C. 
Rating:
4.0

The equipment was clean but the tires needed to be changed, I drove 1700 and was worried about a blow out.

Kaidee H. 
Rating:
5.0

We had a car break down and the extra 3 hours to pick up the trailer added to our 7 hour trip was awful. We had to drive an extra 3 hours to pick up this trailer. Not really anyone's fault, just a lot out of the way.

Mariah B. 
Rating:
3.0

Customer did not leave a comment.

Austin P. 
Rating:
5.0

Excellent very courteous and helpful

Shelley R. 
Rating:
5.0

Customer did not leave a comment.

Dwayne T. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP N. 
Rating:
2.0

The tail light was out on the car dolly. When I pointed it out I was not given any guidance on getting it fixed.

KARL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Theresa K. 
Rating:
4.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

same comments as above. Don't rent equipment unless you expect to be charged for what you didn't use/driven

Howard D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Owen C. 
Rating:
5.0

Customer did not leave a comment.

Leslie K. 
Rating:
3.0

Customer did not leave a comment.

Nicki M. 
Rating:
5.0

Phil at the JD Polaris location was very helpful and went out of his way to make sure we had a truck when needed. The one and only thing lacking on the truck I was cruise control. Thanks Dwayne

Dewaine T. 
Rating:
2.0

Customer did not leave a comment.

David M. 
Rating:
5.0

It seamed like the truck needed serviced the engine was a little jerky at times but not consistent

Lee M. 
Rating:
5.0

Customer did not leave a comment.

TED F. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

When a customer reserves a truck be sure to tell them that the uhaul storage unit they are headed for closes at a certain time in the evening. I arrived at mine only to find they were closed I wasn't aware of this I had people that had to go back to work the next day had to take another day off.

CATHY R. 
Rating:
5.0

Customer did not leave a comment.

Leona R. 
Rating:
5.0

Customer did not leave a comment.

LYNOURE W. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
3.0

It is the only place in town so there no other place to recommend.

KARL C. 
Rating:
4.0

Very helpful staff, friendly greeting and in and out 10 minutes!!

Russell G. 
Rating:
5.0

Merry

BOYD B. 
Rating:
5.0

Customer did not leave a comment.

Blakely R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

They was very helpful in answer all my questions where and how to do it to it back.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

A great store and a great crew. No problems at all.

David R. 
Rating:
5.0

Customer did not leave a comment.

Keoni F. 
Rating:
5.0

Customer did not leave a comment.

ROCKY K. 
Rating:
5.0

Vehicle had either cat or dog hair on passenger side of vehicle which I didn't notice until we were at our destination & loading, I did not clean up someone else's animals hair.

Tony L. 
Rating:
2.0

Customer did not leave a comment.

Jodi C. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
4.0

Customer did not leave a comment.

Timotny U. 
Rating:
5.0

Keep doing what you are doing. Thank you very much! Carol A DeHart A very happy customer.

CAROL B. 
Rating:
3.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

tery D. 
Rating:
5.0

Greg treated us very good

duane A. 
Rating:
4.0

Customer did not leave a comment.

RICH F. 
Rating:
5.0

All staff were very helpful and friendly!

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

lisa T. 
Rating:
5.0

Customer did not leave a comment.

TRISHA C. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
5.0

Very friendly and helpful.

clay C. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
3.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

BLAKELY R. 
Rating:
1.0

The drop-off location was slow the teller was not going to print me a receipt until I asked him for a return receipt and I had to wait for like 30 minutes

Matt W. 
Rating:
5.0

Staff was very helpful and courteous, and the trailer I rented was the perfect size for the job I needed to do.

MIKE K. 
Rating:
5.0

I thought that U-Haul offers outstanding value. We rented a very nice trailer (probably a $15,000 trailer) for $79. Thats a very good value.

Karen S. 
Rating:
3.0

Customer did not leave a comment.

Travis C. 
No reviews have been submitted for this location.

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