Customer did not leave a comment.Kathrine R.
Customer Reviews for Johnnys Auto & Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for SafeMove ($28) after declining coverage because I didn't need it. The man behind the desk refused to remove it and insisted I needed to pay for it. I had to spend 40 minutes on the phone with customer service to get it removed. Also, the wall behind the desk is covered with profanities and other distasteful stickers and pictures. I would not select this location again if I needed another truck.JOHN S.
Johnny's was very professional and efficient. I would recommend them.LORI B.
All around great experienceBrandon B.
Girl was great. Very kind and helpful. Explained very throughly.christy R.
Customer did not leave a comment.lori B.
Customer did not leave a comment.Jennie R.
Very friendly and helpful, very nice and kind people, Thank you!John D.
Customer did not leave a comment.Mary lynne C.
We returned it after hours. It was not clearly visible at night. We actually drove by it twice because we couldn't see it and we did not know the area at all. We had to park it by the bay doors due to no available parking.Charles F.
A 19.99 10 foot truck ended up costing 130 dollars. Definitely not worth itDean G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Denise K.
Customer did not leave a comment.Caitlin M.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.john C.
Customer did not leave a comment.Cody R.
Customer did not leave a comment.Debbie G.
The service from Johnny was excellent!. Very helpful.MARIO B.
Totally disgusted with all the hidden fees. Motor vehicle rental fee. Environmental fee. Rental fee. It's ridiculous. And to top it off we put $15 worth of gas in the truck which brought it up over 3/4 of a tank. More than what was in it when we picked it up. And we were still charged an extra $8.50 for gas. Total rip off. Will spread the word.antonetta S.
Customer did not leave a comment.Mark D.
Johnny was very helpful. The process of renting a U-haul is super easy. The truck was beautifully maintained and our experience was outstanding.Marcia B.
Customer did not leave a comment.Robert N.
Nothing. Great location and staff was excellent.Art V.
u haul website chose a different return location that was no longer accepting u haul. Johnnys auto collision did a GREAT job picking up the slack.James S.
Customer did not leave a comment.Shannon A.
Customer did not leave a comment.Mary Kay T.
Service was outstanding. Location was small and parking lot was tight for returning equipment. Storefront smelled of cigarettes.Craig J.
Customer did not leave a comment.ray R.
Customer did not leave a comment.CHRISTOPHER Z.
Customer did not leave a comment.Waqas T.
Customer did not leave a comment.edward M.
Customer did not leave a comment.Juan A.
Customer did not leave a comment.Marie P.
They were closed when we got there.dawn R.
Customer did not leave a comment.gary C.
Staff were rude, ignorant, and unprofessional. Also will never reccomend Uhaul to ANYBODY i will always tell people to use penske! Uhaul sucks!mike B.
Customer did not leave a comment.MANDY D.
Johnny was very helpful and very friendly I will always do business at that locationwilliam M.
I dropped off UHaul and car trailer the same day I rented it. No one was there so I put keys in locker with the tag on keychain.Michele M.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.Tim F.
Customer did not leave a comment.Jermaine R.
Everything was excellent.!!!joe K.
Nothing, it was ready to go, the staff was friendly and very professional.BEVERLY C.
The equipment/auto carrier was quickly and professionally attached, taking away any fear that it might cause trouble on the long haul. The slight delay in accessing the contract on the computer was acceptable.Constantine K.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.amanda H.
It's worst experience.I put troly when booked online.but they don't provide me.so no more uhual in my life and not recommend to anybody.Nitesh P.
Very convenient location. Uhaul drop off boxes make it very simple and convenient to turn in the truck.Linda P.
Customer did not leave a comment.David C.
Customer did not leave a comment.Kathleen E.
just keep on goingCAROL K.
Customer did not leave a comment.nayda R.
Customer did not leave a comment.KRISTIN T.
Lock box drop off, very convenient! Glad the Eynon location is up and running!PAT K.
I was charged for a two day rental and should have ben chard for one day. That was my only bad experience which I feel was unfair.patrick C.
After hours drop off.GEORGE S.
Customer did not leave a comment.ROBERT S.
Not the fault of the pick up location, but I don't feel that the truck should only have had a 1/4 tank of gas. It forced me to stop twice in order to return with a 1/4 tank.RAY V.
Customer did not leave a comment.TARAS H.
Customer did not leave a comment.GEORGE C.
Customer did not leave a comment.MARJORIE M.
I saw nothing that needed changing. Service was prompt, polite, friendly, efficient, and enthusiastic. Johnny's is a great representative for U-Haul.ken B.
Customer did not leave a comment.Kevin S.
What can Johnny's do?? Nothing. They were absolutely terrific. Nice people, friendly, helpful. Very positive experience here.PETER K.
Customer did not leave a comment.Nancy S.
While having no problems with the dealer, I did have problems with uhaul. I called and reserved the truck in the morning, confirmation 98582240, at Clifford Auto Center on Monday, August 18, 2014 at 12:00 PM. Arriving around 11, we were told the truck in the parking lot was already rented. I don't blame Clifford Auto. My reservation was made by phone through uhaul, the other was made over the phone direct. My ride had to be to his grandmothers viewing at 1, and we found ourselves sitting around trying to find a truck. When we found one, it was another half hour down the road. While not taking it out on the individual dealers, I'm very upset with your company. Knowing any compensation from the dealers, who were very helpful, would come out of their profits, I feel the need to let your company know directly how disappointing this was.Bryan S.
Customer did not leave a comment.ROBERT N.
Everyone was so helpful and courteous and knew exactly what type of vehicle I needed and what supplies I would needGeorge S.
Customer did not leave a comment.Ruth L.
Customer did not leave a comment.Maria T.
Customer did not leave a comment.MARIA C.
Friendly, courteous, helpful staff.CHARLES B.
Customer did not leave a comment.Jacob C.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.RONALD B.
Truck had worn out windshield wipers and a broken parking brake release lever.GREG H.
Everything went smoothly. No improvement necessary.David K.
Customer did not leave a comment.miranda R.
Customer did not leave a comment.JOSEPH W.
My truck was covered in smashed bugs all over including the windshield. The fuel economy gage did not work. The vehicle dolly was given to me with no working tail lights (which I discovered while driving at night!) I had to delay my night time travel and lost most of my food due to the delay. I had to pay and extra $42 to have the drive shaft removed and reinstalled on the vehicle that I towed. I was not informed of this requirement until I picked up the vehicle and told that there were no other options available for a few days. I wany my money back. I guess I should have used Penske.GLENN C.
Customer did not leave a comment.EARL O.
I early registered a trailer for a move out of Michigan. When I walked in that morning I had to wait to be served for a very long time. Dion was alone and overwhelmed with a line of customers. He had to call someone in to help him. In such a small community that's sad to see that it couldn't have been smoother for him and we the customers. He did however hook up my trailer and get me sent on my way eventually. Thanks Dion!KIM E.
Customer did not leave a comment.DAYN K.
Customer did not leave a comment.NICKOLAS B.
Nothing...Everything is as it should be, courteous, kind, and efficient.ERIC D.
Provide this store with some furniture pads! Great staff!CHRISTOPHER H.
Customer did not leave a comment.CLAIRE A.
Was hard to find, no sign.Rachel S.
Get smaller trucks/vans in the dah UP eh!MICHAEL R.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.DAVID L.
Had to travel an hour and 40 minutes from Baraga Michigan to pick up a trialer becuase the closer locations did not have any, like Houghton MI, L'Anse MI, Hancock MI...so this was VERY inconvenient for me to do, most likely will not use U-Haul again if it is a move in upper michigan...JUSTIN S.
Customer did not leave a comment.DAVID M.
Check in was slow and seemed very difficult!MELANI J.
Customer did not leave a comment.LEE M.