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BENJAMIN S
Customer Reviews for Johnnys Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mow the area
michael oGreat customer service friendly staff
EARL CThe staff at Johnny's made drop off quick and easy. Very clean and welcoming shop. Property was easy to navigate and well maintained. I highly recommend that location.
Elyse SVery good people thank you
AGAPITO VWas crap truck ran rough tire light kept coming on having to stop frequently to make sure the tires were not going flat
SUZANNE BThe trailer was returned on Friday April 4th not April 7th . I was charged for extra days. I need the charges refunded .
CHARLES RAlso great
Dean DEveryone was so helpful and kind.
SHERRIE FCynthia is hands down the BEST!!! uhaul associate to have the pleasure to deal with. Helpful and knowledgeable.
ARAM PGreat customer service, friendly courteous and professional. I will always go back to johnnys!
DANIEL HI would never recommend using this location to rent a U-Haul from. The U-Haul representative here is extremely confrontational and erratic in their behavior. Their is some very shady business practices going on here at this location. The U-Haul rep charged my card for an additional amount of money for gas that they thought was owed to them before I was even told that they were doing so. Thank goodness pictures were taken of the gas reading before I left and then after I filled up. I had to call U-Haul customer service to upload pictures to prove this fact to get my additional charge reimbursed. Beware of this place all the way around. Extremely, extremely bad experience!
CARL CVery nice people and helpful 👍👍
PETER HThis location requires a code for the box to return the uhaul key. It might be better for this location to advertise that this information is needed at the time of the rental so customers know beforehand.
TAMMY WVehicle exterior was very dirty.
MARK JClosed when we dropped off.
Janet FIssue with Vehicle alignment and electrical system issues.
William PSo I had to return truck and equipment late because your movers never showed up at my house the day before my dad called you guys and let you know they never showed up . The next day they were able to come witch was the day the truck was suppose to be returned so that's why I was late. If you could call me cause I got charged extra 68$ due to the people we hired through your app
CLYDE SEasy to deal with and easy to return. I will use them again.
CRAIG AThe lady greeted me quickly and friendly. Then did a . Quick inspection. Told me where she needed it parked. Then met me on way out with my receipt.
JAMES LParked the trailer next to another that looked like where we should drop off then a lady came out and wanted us to rehook it up and back it in to another area. She kind of had an attitude saying we parked it in the middle of their lot when we obviously had plenty of room to maneuver around the isles
Michaela BWe dropped off after hours so did not see anyone. We just followed the drop off instructions on the app.
Liza KMost professional rental I have ever experienced
CHARLES GT
Sixta DEven though I was early picking up the rental, someone could have brought the truck closer to the door rather than me going through some high grass to pick it up myself. Even after I went in to purchase, someone still could have brought it closer.
CARLETHEA RVery Professional and helpful
WAYNE NThis was the third place I was sent to. The first 2 had damaged equipment and there was no one at the second try. The second one didn't even answer the phone and their voice mailbox was full!
STEVEN FU-Haul leaked and soaked everything. The equipment needed to be repaired. The people were friendly and I was stuck due to a wreck that closed the interstate, called to inform them of late drop off.
Diana SThe truck needs cruise control
tammy lEasy access. Drop off flawless.
Judy WHave the trucks closer to the building instead of way out in the field.
Fredrica NVery friendly. Knowledgeable location
WILLIAM SVery easy drop off experience!
Keith SThe whole uhaul experience was awful. Renting it was difficult as it was through the app, I had no idea where my truck even was, keys were hard to get and no where near the truck, truck smelled like smoke and sweat, the door didn’t shut properly, the seat didn’t adjust easily (it took the strength of a strong man to move it). It wasnt designed for pregnant women driving it alone AT ALL. Oh, and the worst part was that I didn’t expect the cost because I wasnt quoted WITH my mileage, which is an absolute scam. If I can avoid it, I’ll never rent a uhaul truck again. It was terrible.
Amber TPlenty of room to drop off the trailer and easy to find location.
Winton TVery friendly and helpful
SHARON HWonderful service and clean vehicle!
JASON WStraight forward, painless and speedy rental from a pleasant and helpful crew.
BRIAN DFraud charges !!!!
AQURIA FAmazing people
Conor HGreat customer service
Mindy YI think there should be a jack and a spare tire mounted somewhere on trailers.
Berry MWhy is it that I got the U-Haul with an 8th of a tank and returned it with 3/8s of a tank but still got charged extra money on top of the 1300 I had to spend just to use it. ?
Joseph WThank you for great customer service and a beautiful experience.
Naomi AKeep up the great work!
Darrell OI made the reservation for my Grandson who went to this location and rented the trailer. He had good things to say about his experiences. I do not feel qualified to comment on this location, but I have done business with U-haul before with very good experiences every time.
keith fOn the other end (one way) my drop off was just as good! Was running a few minutes late for drop off due to traffic and Heather was very accommodating and got us taken care of. Easy transaction and. pleasant customer service!👍
Mark MFriendly customer support and easy pickup and drop off.
Bruce MNothing. Everything was great at Johnny's
Allen RGreat experience thank you.
matthew RAbsoutly nothing. The girls taking care of the Uhaul customers were fantastic. From the second that I walked into Johnny's Auto, I was greeted with a smile and was made to feel like I was family. Their knowledge of the products was spot on. They asked me what I was moving and rented me the perfect size trailer. I highly recommend Heather and I think the other girl was Christeen or Cristy. They were both superstars, Big Al @ OBA Charities
Allen RKeep the same high standards
John SEverything great.
julio hI'm actually still kinda aggrieved about my rental experience. The people there were helpful and polite. But there was a decent amount of trash in the truck I had to clean out. Then I found tampon applicators n cigarette butts which I had to clean out. I left the truck with way more gas than I got it and even swept the whole thing out. But then was accused by a uhaul email of basically stealing the truck. I had spoken with the employee at Johnny's Auto the same day i rented it and requested a later return. Even mentioned it before I rented that I may need more time. Uhaul said they tried to reach me then asked for a bunch of information. No one tried to contact me by phole, text message or email. The truck was already parked back at Johnny's Auto.
Mark P