Customer Reviews for Johns Automotive Diagnostic and Repair Inc

Service was terrible

I think the rental process through the app was excellent - it walked you through step by step and made it easy to pick up and return.Overall I do not see anything that needs improvement. I will definitely rent from this site again.

This location isn't "John's Automotive Repair". It's a KARATE DOJO/FLORIST! You're being duped, UHaul. The real John's is 4 miles down the road. Considering we were confused on how a 15" foot truck only had 12 1/2" feet of space (your "Mom's Attic" does not count to that 15', very deceptive and we barely got everything we needed to in the truck), we had no one to talk to because the "contactless" pick up is horrible. Not to mention this wasn't even remotely close to our "preferred" pick up location, which I assume preferred is just to make people feel better and you guys just pick whatever location benefits you best. After being on hold for 15 minutes, we finally straightened it out but just an awful experience. I will never use UHaul again. Completely horrible.

I wish I was told it was a self serve. It was raining out and I drove from NH to NJ and was under a time restriction. I checked in the day before and expected the process to go quicker. The gentleman that helped me from another location was very helpful. Also the truck leaked.

Everything is good

The only issue was that it was not manned, only a drop off location. The location did not have the name of the center on it. Made it a bit confusingl, but a nice location, easy on, easy off. Big U-haul sign and key drop off.