Customer Reviews for Johns Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Johns Garage

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Karen E.
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The folks there were nice and very efficient. They hooked the trailer up to our truck and we were on our way in less than 30 minutes. Even though we had to drive over an hour to get the trailer and then return it to that facility due to covid, I wouldn't hesitate to use them again. ☺

Tasha S.
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Customer did not leave a comment.

Hannah B.
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2nd time renting here and both times the van wasn't ready and I had to wait for the owner. The 2nd time, I opted for contactless pickup in hopes there'd be no wait but the key box was empty so I had to wait anyways. These rentals are usually for work purposes so I'm often on a deadline and have limited time. I probably won't rent from this specific location again. The u haul aspect of the job does not seem important to the owner of the shop.

Joseph L.
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The owner was late for my order but it was taken care of by management so I cannot complain.

Emily B.
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Garage was not open for Desired time of pickup.

Daniel S.
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Customer did not leave a comment.

BONNIE G.
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Customer did not leave a comment.

MICHAELEMIL M.
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The wesite did not work the way it eas supposed to. Did not recieve a code for the lock box had to do everything again with the owner of the repair shop who was just a fustraited with uhaul as i was. Please fix the website. And put puck up trucks down in the herkimer ilion little falls area

STEPHANIEKNOWLTO S.
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The owner was on vacation so I self returned....it was a bit hard to locate the 'key drop' location, but it was eventually found. All went well with photos and completed the return.

FLIP B.
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Van was great. Customer service was outstanding.

Jessica F.
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Very kind and helpful

ED V.
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Customer did not leave a comment.

FRANK G.
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Customer did not leave a comment.

MARTY K.
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Very friendly service, John is easy to deal with.

JEFF A.
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service was top notch and very fast and smooth, Mr. Hodge very courteous and professional and good at multi-tasking as he was very busy however got everyone taken care of is good time. He hooked things up explained procedure and great experience

joseph S.
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Customer did not leave a comment.

CARL M.
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Nothing, the rental facility had great service and friendly owner. Very accommodating!!

shelby O.
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Customer did not leave a comment.

Alexandria M.
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Make sure you have the accurate vehicle and if you tell them they will be discounted miles, stick to your word

DAVE B.
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Nothing...John was great as always.

CHRISTINE C.
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Customer did not leave a comment.

Debra W.
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Customer did not leave a comment.

TIM B.
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John was very knowledgeable and friendly. Would definitely recommend.

Justin J.
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GEORGE D.
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LAURA P.
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chris C.
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I was in and out of John's Garage so efficiently. John was great from start to finish. I will and have already recommended John's Garage and Uhaul.

TAMMY B.
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Customer did not leave a comment.

MASSARO'S F.
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Customer did not leave a comment.

David B.
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Barry V.
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John was very helpful and went out of his way to get me a truck .

ERIC H.
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Customer did not leave a comment.

SAM M.
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Customer did not leave a comment.

John F.
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Not sure the starting mileage was as indicated in the paperwork. I was charged for extra miles when I shouldn't have. I sent the full complaint to U-haul but have not heard back from them.

EUNICE H.
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Customer did not leave a comment.

NICK H.
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John was very helpful with getting the trick early for us. He is a pleasure to work with.

FRED B.
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Well first off make sure your vehicles are up to par for customers who spend 280 bucks and use it for 2 days. Very very poor. I'm honestly going to file a lawsuit for my damaged property. The roof on your moms attic in the truck I used was "repaired"... no it was not repaired. I have photos of a puddle of water. That issue was the cost of my 3000 dollar stereo system... I'm not to enthused what's so ever to be completely honest. I have pictures of license plate on rear. Pictures of the supposed repair that was in deed not fixed. It rained both days I rented this truck. I later found out after the first load the contained my stereo in the moms attic was ruined. So i no longer used that what's so ever. I used a small portion of the truck because of that. Which cost me more trips. More milage. More money out of my pocket for your negligence. Would you be happy?...

Taniequah A.
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The worst experience ever, the roads were bad and do to my injuries, I needed to drive when the roads were more safe to do so. The owner harassed me and threatened me and when I finally returned the truck that night he blocked my parked car so I couldn't leave. I felt horrible and uhaul needs to rethink doing business with this guy, hey maybe he was racist

PATRICIA N.
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You guys were perfect when I needed it was there the rate was perfect and I want to thank you for everything you've done you have a blessed day

MARK D.
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Everything thing went extremely well

JOHN V.
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The staff at this rental location were professional, and courteous. I would rent from this location again. Thanks, John Volkmer

JUDY W.
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Customer did not leave a comment.

RICHARD G.
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Customer did not leave a comment.

Cheryl S.
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Super easy and great customer service!

Trisha G.
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Make sure to check with actual dealership of the truck because we drove a half hour away to find out they were closed, when uhaul said they were open. They didnt have updated info but always check and call yourself or have uhaul call if its same day. Little falls uhaul pickup was great the people their were nice. It's just always call to make sure the place is open if you are scheduling ahead of time

HEARTSDESIRE G.
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Customer did not leave a comment.

jim P.
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John provides outstanding service. He made the rental process very easy - great to work with.

ALLAN E.
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Customer did not leave a comment.

Nicole H.
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KIM K.
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SUSAN L.
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Edward H.
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John has always been my go to guy for U-haul. Everything is always well maintained. I can't think of anything to improve upon

DARLENE B.
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There's nothing you can do to improve the service here. John is a very nice person and easy to work with to rent a Uhaul. I have rented Uhauls from him in the past and if I ever need to in the future, I'll be going back to him.

Cathy H.
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Thank you, John for making this a pleasant and easy process.

Julie Z.
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John was very accommodating and helpful

LYNN P.
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Customer did not leave a comment.

Ronald P.
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Customer did not leave a comment.

Salvatore A.
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Keep available more equipment in the Herkimer and Ilion NY locations.

TODD V.
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Nothing- John is such a nice guy. He hooked everything up and checked it all and showed me how everything worked.

TOM W.
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The owner was very easy to schedule with and made sure our vehicle was clean and ready for us on time.

TOM W.
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Customer did not leave a comment.

CHUCK H.
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The experience was excellent. Truck was available on time, clean and ready to go. The truck worked well.....only needed about 10 miles with it but all went well.

JAMES P.
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Customer did not leave a comment.

Edward H.
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Customer did not leave a comment.

Jessica F.
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Nothing at all! John was very accommodating and made the process very simple! Would definitely use and recommend for future use!

joseph S.
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Customer did not leave a comment.

Jordan C.
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I went in and the rate was $89 by the time your system error was resolved it cost me $114+

John S.
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Customer did not leave a comment.

Jane C.
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Customer did not leave a comment.

Judith S.
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RANDY B.
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ERIC H.
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STEVE C.
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LAWRENCE R.
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What a great experience what a nice buisness owner what a pleasure

JEAN S.
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Customer did not leave a comment.

PRISCILLA P.
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Best uhaul rental experience ever. John from Johns Garage in Little Falls NY is a super guy. He ook care of me and was so upbeat easy going and professional. I had to move my business with short notice and was stressed. Thank his he made this part of my move so much easier. Best service ever! I'd drive out of my way to use his uhaul rentals.

ROXANNE D.
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Customer did not leave a comment.

James P.
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Leave a better parking space open for incoming vehicles. I felt bad for parking in what could have been not the best for opening of business on a Monday morning.

Michael F.
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Customer did not leave a comment.

Timothy M.
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Perfect & friendly service! would do business here again!

DAN R.
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Customer did not leave a comment.

Lutz S.
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Free coffee and donuts would be nice ;-)

Dawn G.
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Other than the truck I reserved being 7 hours late... Pick up was over all a good experience. To make the experience better, uhaul should make sure there is in fact a truck to rent before they offer it online.

Fancy K.
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Customer did not leave a comment.

DAN R.
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John's Garage always does an outstanding job to accommodate customer's needs.

MIKE K.
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All good

christopher B.
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Very pleased with everything! John is a great individual and a pleasure to work with.

JOHN H.
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great

CATHY W.
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John is great - he makes the experience very easy. I have recommended John's to others and I have also used it in the past and will again!

William S.
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Customer did not leave a comment.

John V.
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Customer did not leave a comment.

Donald J.
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Donald J.
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TODD H.
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MARK R.
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nothing

Craig P.
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Should be able use equipment one-way for the same rate, shouldn't have to return equipment for a fair rate. $650 to not return trailer; whereas I had to bring trailer back 826 miles for a rate of $194.

CLAIRE A.
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I needed a truck in 12 hours (the next morning) and I was immediately taken care of. I got my truck at 7:30am because the owner was nice enough to get to his job 30 minutes early on a Saturday. Now that's what I call customer service!!!

David M.
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Customer did not leave a comment.

suzette L.
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Customer did not leave a comment.

TERRRY T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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