Customer Reviews for Johns Garage
(U-Haul Neighborhood Dealer)

462 reviews

415 W Main St   Little Falls, NY 13365
(Rt 5)

(315) 823-4212

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: 7:30 am - 11:30 am

Services at this Location:

Contact Us

(315) 823-4212

415 W Main St
Little Falls, NY 13365
(Rt 5)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: 7:30 am - 11:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MATT D. 
Rating:
5.0

John's Garage is a great place to do business. The owner, John, is a nice guy to deal with, and very helpful.

Todd V. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

John was excellent to work with and very knowledgeable. I have rented there before and will continue in the future. Good help is hard to find so keep up the good work!!!! Thanks again

FELDMEIER E. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Easy drop off point,thanks

Robert C. 
Rating:
5.0

Don't know

Edward H. 
Rating:
5.0

Nothing they did a very excellent job helping me.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYALAN L. 
Rating:
1.0

I was charged twice and still havnt been given my money back absolutely absurd!!

Nadia W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASJAMES F. 
Rating:
5.0

Always use this location as I personally know the owner John will treat you like family

ROBERT S. 
Rating:
5.0

Good truck no problems !!!

BILL T. 
Rating:
5.0

Customer did not leave a comment.

TWIGGY L. 
Rating:
5.0

Customer did not leave a comment.

Bud E. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
3.0

When fuel is not topped off by the last customer, the next person renting shouldn't be responsible to fill exact fuel in truck when it was rented as there's no way to know how much gasoline is needed. In my case, the tank was about 4 gallons short before renting. I ended up filling the tank before returning truck. Uhaul should come up with solutions to have customers compensated for doing this service which is not only beneficial to the rental place but also the next customer renting.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

tracy L. 
Rating:
5.0

John is absolutely incredible handling the dance of the in/out logistics. He is outstanding in accommodating the customer - even when material or equipment that was scheduled to be returned from a prior customer had not been done on time. I hope U-Haul appreciates the effort that John puts in to put in that extra effort to keep the customer happy, and willing to use UHaul again.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

Amy O. 
Rating:
3.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

AMANDA F. 
Rating:
5.0

N/A

Mike L. 
Rating:
5.0

Great service at John's garage, he's been doing uhaul for 28 years, thats why I go thete

Joe C. 
Rating:
5.0

Fix all the BUGS and SHORTCOMINGS in the Smart-Phone App. I used it once and was not happy with all the steps and permissions needed to make it work. In my opinion the Smart-Phone App only rates 0 (zero) stars on a 1-5 star scale. Johns Garage rates 10 stars on a 1-5 star scale!

David A. 
Rating:
3.0

Customer did not leave a comment.

CHERYL R. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

John does a great job making it all as easy as possible. I recommend him highly.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

KURTIS G. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA K. 
Rating:
4.0

Customer did not leave a comment.

CARRIE C. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
4.0

The folks there were nice and very efficient. They hooked the trailer up to our truck and we were on our way in less than 30 minutes. Even though we had to drive over an hour to get the trailer and then return it to that facility due to covid, I wouldn't hesitate to use them again. ☺

Karen E. 
Rating:
5.0

Customer did not leave a comment.

Tasha S. 
Rating:
2.0

2nd time renting here and both times the van wasn't ready and I had to wait for the owner. The 2nd time, I opted for contactless pickup in hopes there'd be no wait but the key box was empty so I had to wait anyways. These rentals are usually for work purposes so I'm often on a deadline and have limited time. I probably won't rent from this specific location again. The u haul aspect of the job does not seem important to the owner of the shop.

Hannah B. 
Rating:
2.0

The owner was late for my order but it was taken care of by management so I cannot complain.

Joseph L. 
Rating:
1.0

Garage was not open for Desired time of pickup.

Emily B. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

BONNIE G. 
Rating:
3.0

The wesite did not work the way it eas supposed to. Did not recieve a code for the lock box had to do everything again with the owner of the repair shop who was just a fustraited with uhaul as i was. Please fix the website. And put puck up trucks down in the herkimer ilion little falls area

MICHAELEMIL M. 
Rating:
3.0

The owner was on vacation so I self returned....it was a bit hard to locate the 'key drop' location, but it was eventually found. All went well with photos and completed the return.

STEPHANIEKNOWLTO S. 
Rating:
5.0

Van was great. Customer service was outstanding.

FLIP B. 
Rating:
5.0

Very kind and helpful

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

ED V. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
3.0

Very friendly service, John is easy to deal with.

MARTY K. 
Rating:
5.0

service was top notch and very fast and smooth, Mr. Hodge very courteous and professional and good at multi-tasking as he was very busy however got everyone taken care of is good time. He hooked things up explained procedure and great experience

JEFF A. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Nothing, the rental facility had great service and friendly owner. Very accommodating!!

CARL M. 
Rating:
5.0

Customer did not leave a comment.

shelby O. 
Rating:
1.0

Make sure you have the accurate vehicle and if you tell them they will be discounted miles, stick to your word

Alexandria M. 
Rating:
5.0

Nothing...John was great as always.

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

John was very knowledgeable and friendly. Would definitely recommend.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

I was in and out of John's Garage so efficiently. John was great from start to finish. I will and have already recommended John's Garage and Uhaul.

chris C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

MASSARO'S F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

John was very helpful and went out of his way to get me a truck .

Barry V. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

SAM M. 
Rating:
3.0

Not sure the starting mileage was as indicated in the paperwork. I was charged for extra miles when I shouldn't have. I sent the full complaint to U-haul but have not heard back from them.

John F. 
Rating:
5.0

Customer did not leave a comment.

EUNICE H. 
Rating:
5.0

John was very helpful with getting the trick early for us. He is a pleasure to work with.

NICK H. 
Rating:
1.0

Well first off make sure your vehicles are up to par for customers who spend 280 bucks and use it for 2 days. Very very poor. I'm honestly going to file a lawsuit for my damaged property. The roof on your moms attic in the truck I used was "repaired"... no it was not repaired. I have photos of a puddle of water. That issue was the cost of my 3000 dollar stereo system... I'm not to enthused what's so ever to be completely honest. I have pictures of license plate on rear. Pictures of the supposed repair that was in deed not fixed. It rained both days I rented this truck. I later found out after the first load the contained my stereo in the moms attic was ruined. So i no longer used that what's so ever. I used a small portion of the truck because of that. Which cost me more trips. More milage. More money out of my pocket for your negligence. Would you be happy?...

FRED B. 
Rating:
1.0

The worst experience ever, the roads were bad and do to my injuries, I needed to drive when the roads were more safe to do so. The owner harassed me and threatened me and when I finally returned the truck that night he blocked my parked car so I couldn't leave. I felt horrible and uhaul needs to rethink doing business with this guy, hey maybe he was racist

Taniequah A. 
Rating:
5.0

You guys were perfect when I needed it was there the rate was perfect and I want to thank you for everything you've done you have a blessed day

PATRICIA N. 
Rating:
5.0

Everything thing went extremely well

MARK D. 
Rating:
5.0

The staff at this rental location were professional, and courteous. I would rent from this location again. Thanks, John Volkmer

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

JUDY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Super easy and great customer service!

Cheryl S. 
Rating:
4.0

Make sure to check with actual dealership of the truck because we drove a half hour away to find out they were closed, when uhaul said they were open. They didnt have updated info but always check and call yourself or have uhaul call if its same day. Little falls uhaul pickup was great the people their were nice. It's just always call to make sure the place is open if you are scheduling ahead of time

Trisha G. 
Rating:
5.0

Customer did not leave a comment.

HEARTSDESIRE G. 
Rating:
5.0

John provides outstanding service. He made the rental process very easy - great to work with.

jim P. 
Rating:
5.0

Customer did not leave a comment.

ALLAN E. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

KIM K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

John has always been my go to guy for U-haul. Everything is always well maintained. I can't think of anything to improve upon

Edward H. 
Rating:
5.0

There's nothing you can do to improve the service here. John is a very nice person and easy to work with to rent a Uhaul. I have rented Uhauls from him in the past and if I ever need to in the future, I'll be going back to him.

DARLENE B. 
Rating:
5.0

Thank you, John for making this a pleasant and easy process.

Cathy H. 
Rating:
5.0

John was very accommodating and helpful

Julie Z. 
Rating:
5.0

Customer did not leave a comment.

LYNN P. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
3.0

Keep available more equipment in the Herkimer and Ilion NY locations.

Salvatore A. 
Rating:
5.0

Nothing- John is such a nice guy. He hooked everything up and checked it all and showed me how everything worked.

TODD V. 
Rating:
5.0

The owner was very easy to schedule with and made sure our vehicle was clean and ready for us on time.

TOM W. 
Rating:
5.0

Customer did not leave a comment.

TOM W. 
Rating:
5.0

The experience was excellent. Truck was available on time, clean and ready to go. The truck worked well.....only needed about 10 miles with it but all went well.

CHUCK H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
No reviews have been submitted for this location.

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