Everything was great.
JAMES B
Customer Reviews for Johns Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John always keeps the Uhauls nice and clean. I really don't have anything to say about how he could improve it.
DARLENE EExcellent experience every time I go here. John is a lovely guy and goes out of his way to help. I highly recommend this business.
JOSEPH WJohn’s garage was an excellent U-Haul location. He was accommodating and explained everything carefully.
DIANA CDid it all
WILLIAM GJohn was wonderful to deal with.
DEBRA Hjohn was a pleasure to deal with
JOSEPH CIt took three attempts and more than a half hour to get the rental through over his internet. Never met him before; but his frustration as well as mine was quite evident. FIX THE PROBLEM!!!!
PAMELA LExperience with John was great and very easy pick up and drop off. Thanks John!
MARCUS LPut information in bigger print for the customer!!!
DAVID BCustomer service was great a pleasure to do business.
RICHARD HThe dealer was rude , reserved it online went to his shop to get the uhual he wasn’t in he didn’t train his worker to handle uhual customers so had to wait half n hr for him to get there and 45 m when I returned it . He charged me for cleaning and gas when I cleaned and put 40$ worth gas in it when I returned it . He said I had it to 4 to bring it back on. 11/22/2024 and didn’t give me print out and I see the email I got saying 1230 it had to be back that’s not right . I should only get billed for the mileage and 89 cents a mile is high . Crazy !! Never again
Monica SThe mobile check-in was confusing. I was not prepared for the multiple verification requirements and it would have been helpful to know that I needed to line some people up to answer a call from U-Haul.
Karen CJohn gave A+ service...very friendly
MARY SMy reservation was last minute and they had what I needed and were pleasant.
BRENDA P15 ft truck provided was very wobbly and difficult to maneuver. Should not be on the road. Stirring wheel not very stable.
Andrew AJohn was friendly and accommodating on short notice.
ALEJANDRO FI think transparent pricing up front would be nice. The reservation said I’d need to pay 45$ up front. I was charged 95$ in person. And then the charge was even higher in actuality. When it was advertised as $29.99. I wish you’d just say a realistic price so I can set my expectations correctly on what I’m going to need to pay.
DARREN AExcellent service Beautiful vehicle
RUDOLPH FTruck was clean enough but the steering was horrible! It needs a front end alignment. It kept pulling and wandering on the road. It felt unsafe.
BARBARA MI have been a customer of John's for years. He always has the trucks well maintained and ready. I would recommend his place to everyone!
EDWARD HN/A
JOHN HEverything was fine, no need of improvement.
RAY PNothing. John went was great. I left my license there and he went out of his way to bring keys to me.
Lenore BI have no problem with pickup at gloversville and the drop off in little falls was good too but over all experience with U-Haul was anything but good!
Matthew TBe sure to check all aspects of the rental before it goes out the door. All lights, latches, pins should work.
Keith BJohn the owner very friendly and helpful
Albert HWish the removal of the hitch was easier for me to do independently. Think I gotta have more spinach!! Yet, folks at return sites were absolutely helpful!! Definitely will continue to use the same equipment and sites for all my moving needs!!
Simone DJohn has a well run facility and I will be using him again in the near future. Good job!
JIM CThe owner was friendly, helpful and efficient. We have used him before to rent a truck and will definitely use him again.
beverly wNot a thing . John was very courteous and helpful,even topped off the tire air pressure before I left . Highly recommend this location !
JIM KReservation and pickup was so easy. Very reasonable price for rental. Would highly recommend!
LANDON MI actually rented from another facility, had confirmation everything and when I arrived the place had no vehicle for me so we went to John's garage in littlefalls and he was able to help us immediately.
KAREN CJohn was so nice and helpful. He was so pleasant to talk with and explained everything to us.
JASON BThanks John!
JORDAN MIt was a quick transaction and John was both very helpful and a great U-haul dealer.
STEVEN SAll positives about the truck rental and friendly service. Will do it again.
JOHN CPerfect transaction!
Gail Rnothing, john's was great
JOE SJohn was genuinely friendly and accommodating... entire transaction went smoothly.
TOM TJohn is the best around I drive past a u haul place just to go to him
MIKE D