Customer Reviews for Johns Hardware
(U-Haul Neighborhood Dealer)

321 reviews

7350 S Halsted St   Chicago, IL 60621
(73rd And Halsted)

(773) 874-5772

Hours

  • Mon–Sat
    9 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(773) 874-5772

7350 S Halsted St
Chicago, IL 60621
(73rd And Halsted)

Services at this Location:

Hours

  • Mon–Sat
    9 am–4 pm
  • Sunday
    Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

SCAM! “ every 4 hours is 29.99” and “1.87 a mile” NO uhaul neighborhood dealer does this. Plus when the contract printed out you see on the bottom a 20$ charge for being late. It's a joke. He don't deserve to rent out trucks under uhaul. He was lucky I didn't blast his store, being a business owner myself. Unprofessional. Never in my life renting from this location again. Had me paranoid all day.

Nicholas G. 
Rating:
5.0

The guy that helped had very good customer service.

Patricia S. 
Rating:
3.0

N/A

Otis F. 
Rating:
1.0

You all would need to get rid of the person who you have is your U-Haul representative he is a very rude disrespectful person

Myron M. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Jimmie S. 
Rating:
4.0

They were professional and direct. I would have appreciated not having to back the truck out of a space that could cause a great deal of damage. Thank goodness I am an excellent driver. A phone call from UHUAL that the truck I ordered was not available would have been nice. The changed turned out to be a added benefit that we were not prepared for. So Thanks John for have great forsight.

Desmonmyawn S. 
Rating:
4.0

Customer did not leave a comment.

Eugene P. 
Rating:
5.0

Customer did not leave a comment.

Clarence J. 
Rating:
5.0

No complaints, Johnny was a great help, he took care of me, GOOD job Johnny.

Michael J. 
Rating:
5.0

Friendly people great service

Aaron C. 
Rating:
2.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Fast convenient and easy

Taquita R. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
5.0

Very professional and friendly. Timely service!

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Shanique R. 
Rating:
1.0

Dont jerk ppl on mileage. I did 15 miles was charged for 40.. I would never use or recommend them

Darren H. 
Rating:
5.0

Customer did not leave a comment.

Keyonna T. 
Rating:
5.0

Customer did not leave a comment.

Archie N. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Nothing

MILTON S. 
Rating:
1.0

I returned the equipment to the location did not get any kind of notice or any kind of balance do and the balance do until almost 5 o'clock in the evening by email I asked all day and was told the system was down finally I called the 800 number they called them and all of a sudden it was OK and they sent me the information I needed I've been renting u-haul's an equipment for over 40 years I have never had this experience I was very unpleased. Although the hardware store owner was pleasant this was very unprofessional and when I pulled up to drop my vehicle off I was informed I had to park at across the street and in front of me was another u-haul truck very nasty full of bike parts and I noticed he owns a bikestore right next to the hardware store. Pleasant and polite does not make you professional this is unacceptable I may end up using another rental Company like ryder from now on. If you look up my name and Gmail information jason.ridley63@gmail.com you'll see I spent quite a bit of money renting U hauls through the months through the months so I'm not pleased. Thank you for your time sincerely Jason Ridley.

Jason R. 
Rating:
1.0

Refund my money due to no head lights and no working horn.

BOBBY B. 
Rating:
5.0

Get some more sizes

Claudia R. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
1.0

This ia my worst experience, they kept taking money out of account for no reaaon, this is just unfair.

Omolola T. 
Rating:
5.0

Have no problem I always rent from them an will again

Tawana J. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
4.0

I wasn't briefed on everything about cost. I was billed $14.00 for Safe Move & I have no idea what that is. I also noticed that my credit card has 2 charges and I've seen it on the invoice also. The truck seemed to have a gas issue. It burned really fast for the amount of mileage I had to drive.

Eddie T. 
Rating:
5.0

Great customer service, agent friendly, polite, very thorough with details and suggestions. Overall great experience..

Pandora M. 
Rating:
5.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

Johns Hardware was very professional. I've use this location more than once and will be returning.

Tatisha S. 
Rating:
2.0

Get better trucks the trucks were old and nasty had to take second shower afterwards

anita A. 
Rating:
1.0

Better communication

Tatanisha S. 
Rating:
5.0

Nothing.

Beulah C. 
Rating:
3.0

Customer did not leave a comment.

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

HARRY S. 
Rating:
5.0

Customer did not leave a comment.

Ebony R. 
Rating:
5.0

Very professional

George T. 
Rating:
5.0

Very Professional and Police which made renting a Uhaul a good experience.

Francine A. 
Rating:
5.0

I like everything exactly the way it is ! There was no hassle, or delays. Love it !

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
1.0

Customer service was acceptable but the truck was filthy! Never have I rented and was subjected to such, as we are still living with a colvid expectation of cleanliness.

Katina H. 
Rating:
5.0

Customer did not leave a comment.

Starr B. 
Rating:
5.0

Customer did not leave a comment.

Taarris G. 
Rating:
5.0

Customer did not leave a comment.

Sherrie J. 
Rating:
5.0

Keep trucks tuned up!

Marla S. 
Rating:
4.0

Good service

WILLIAM D. 
Rating:
5.0

Every thinng was great

AREL B. 
Rating:
2.0

The truck was dirty and it stunk to high haven.the head light was out on one side the location was unsafe

ANNETTE B. 
Rating:
3.0

We are already dealing with Covid19 still, that truck was so dirty and nasty inside like it haven't been clean not never, how will the germs 🦠 stop spreading if we're not cleaning??

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

PERZIE T. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Thank you as alway ,great serves

AREL B. 
Rating:
5.0

Customer did not leave a comment.

Manetha R. 
Rating:
5.0

Customer did not leave a comment.

paulette B. 
Rating:
1.0

Make drop off and parking lot easier to see and reach

JASMINE C. 
Rating:
5.0

Thank you all

AREL B. 
Rating:
5.0

Very nice and fast . Truck was super clean!

Cyrstal S. 
Rating:
4.0

Customer did not leave a comment.

Gerald W. 
Rating:
2.0

Cracked windshield damaged front end, the truck was very dirty and smelled bad.

Nathan B. 
Rating:
5.0

Customer service was excellent

Mario S. 
Rating:
5.0

I think they had excellent customer service and they worked speedily and efficiently even tho they where slightly unconvinced by the computer systems.

Jamal H. 
Rating:
5.0

The truck I had had been in a accident and I really didn't appreciate them giving me that truck so but the overall picture is it did get me where I'm going

Earnestine H. 
Rating:
5.0

Customer did not leave a comment.

Portia F. 
Rating:
5.0

Customer did not leave a comment.

bernadette R. 
Rating:
5.0

Customer did not leave a comment.

Basil M. 
Rating:
5.0

Customer did not leave a comment.

Tanishia S. 
Rating:
1.0

Do not explain after hours process to you. I was NOT told about the electronic return procedure, and that it NEEDED to be done before you return the key. Was not able to compete the process because I could not assess the dashboard information.

MITCHELL M. 
Rating:
5.0

You all were excellent and went above and beyond

Tiffany F. 
Rating:
4.0

Customer did not leave a comment.

HARRY S. 
Rating:
3.0

Customer did not leave a comment.

Deja H. 
Rating:
4.0

None

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

The staff was friendly and attentive. The vehicle was ready when I arrived. The return was very easy and I will return to this location.

Brandon C. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

HARRY S. 
Rating:
5.0

Customer did not leave a comment.

Alexis S. 
Rating:
5.0

Customer did not leave a comment.

Laketa R. 
Rating:
3.0

Customer did not leave a comment.

Dsyre W. 
Rating:
5.0

Customer did not leave a comment.

Monique G. 
Rating:
4.0

Customer did not leave a comment.

Phyllis T. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
1.0

Horrible

Josetta C. 
Rating:
5.0

Very professional and detailed. Explain all the facts, responsibility and charges.

Laura K. 
Rating:
5.0

Everything was on point

Helen J. 
Rating:
5.0

Love the people in good communication

Darlissa F. 
Rating:
3.0

None at this time

Willie S. 
Rating:
2.0

Very poor communication and customer service. I will not use U haul again. As a community resident for 50 years try to support the business. As a senior citizen wasn't treated right. Plus the truck I rented didn't have any heat!

Melba M. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Ayanna T. 
Rating:
5.0

Have bigger trucks available

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Lucinda W. 
Rating:
5.0

Customer did not leave a comment.

Felton R. 
Rating:
5.0

Great service renting and returning.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

HARRY S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R. 
Rating:
5.0

Customer did not leave a comment.

SHAWNTA P. 
Rating:
5.0

Customer did not leave a comment.

Claremce B. 
Rating:
5.0

The owner was great and helping me, everything was and went perfect!

Yohannah E. 
No reviews have been submitted for this location.

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