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Asiel R
Customer Reviews for Johns Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks,… Everything Went Well With Renting From The Hardware Store. John Was Extremely Nice Understanding,.. 💫💫💫💫💫
Vernita SEverything was well organized and the person that was helping me was very helpful 10/10 experience
Jalean Sgreat customer service.
Alfred DThank you John from Johns Hardware for providing excellent customer service.
HERBERT JKeep doing what you are doing
CHARLES CCustomer service was pretty good. Thanks
SHARON LThe representative is rude.The truck air light was wrong. I was forced to use a credit card to pay for the U haul. When I provided my credit card I was then asked for family members information (which is extremely suspicious with fraud being normalized and the representative had no professional skill at all. I was forced to get insurance in the truck. When my reservation I opted out. I also gave been charged$4.00 for what I don’t know. The rental was reserved at $34.95 I paid $60. Can I please be contacted for this matter Telliehoward@outlook.com
Tellie HClean equipment, extremely courteous and very detailed. Will definitely recommend.
Rodney SI was charged $25 for cleaning fee when the pictures were uploaded that shows how dirty the truck was when I checked it out. Service was mediocre and instructions were not clear on how to return the vehicle.
LaCheryl LThe gentleman who helped me was very knowledgeable and professional and very polite he has great customer service skills
Leitha WNa
Kenneth SEverything is good
Anthony HGood professional businessmen, no hassle, or price gouging. I will always recommend these hardworking black men for any move or hardware needs!!
Katherine SVery friendly and family oriented
Jermon MMake sure previous customers put gas back in vehicles and trucks instead of having the next customer rent trucks on E. Not safe and very inconvenient.
Ashley KNo complaints. Staff explained everything well and answered all of my questions.
Gerald WFriendly and very professional
Anthony TI don't think you need to do anything to improve your services. The customer service was excellent.
SHIRLEY MService too slow, one person serving U-Haul customers and also working the store at the same time.
BONNIE SIgnition key was very difficult to turn finally got it done but I thought I was going to have to change trucks
CHARLES CThe equipment requires maintenance. Check Engine icon was lit on the dashboard. I had a nice experience with U Haul. Robert t
Robert HWhen key is put in ignition you have to play with it to get it to turn it doesn't turn freely
CHARLES CThe truck was too hard to startup. They didn’t have another truck to trade out so I wasn’t able to move my stuff was supposed to have truck till 6am but took it back
Sharonna HThe location I would, the truck no.
Evan RSide view mirrors were broken On both sides of the truck It could be a dangerous situation without the mirrors
Emmett BSame thing
Kenneth SSCAM! “ every 4 hours is 29.99” and “1.87 a mile” NO uhaul neighborhood dealer does this. Plus when the contract printed out you see on the bottom a 20$ charge for being late. It’s a joke. He don’t deserve to rent out trucks under uhaul. He was lucky I didn’t blast his store, being a business owner myself. Unprofessional. Never in my life renting from this location again. Had me paranoid all day.
Nicholas GThe guy that helped had very good customer service.
Patricia SN/A
Otis FYou all would need to get rid of the person who you have is your U-Haul representative he is a very rude disrespectful person
Myron MThey were professional and direct. I would have appreciated not having to back the truck out of a space that could cause a great deal of damage. Thank goodness I am an excellent driver. A phone call from UHUAL that the truck I ordered was not available would have been nice. The changed turned out to be a added benefit that we were not prepared for. So Thanks John for have great forsight.
Desmonmyawn SNo complaints, Johnny was a great help, he took care of me, GOOD job Johnny.
Michael JFriendly people great service
Aaron CFast convenient and easy
Taquita RVery professional and friendly. Timely service!
Jesse BDont jerk ppl on mileage. I did 15 miles was charged for 40.. I would never use or recommend them
Darren HNothing
MILTON SI returned the equipment to the location did not get any kind of notice or any kind of balance do and the balance do until almost 5 o'clock in the evening by email I asked all day and was told the system was down finally I called the 800 number they called them and all of a sudden it was OK and they sent me the information I needed I've been renting u-haul's an equipment for over 40 years I have never had this experience I was very unpleased. Although the hardware store owner was pleasant this was very unprofessional and when I pulled up to drop my vehicle off I was informed I had to park at across the street and in front of me was another u-haul truck very nasty full of bike parts and I noticed he owns a bikestore right next to the hardware store. Pleasant and polite does not make you professional this is unacceptable I may end up using another rental Company like ryder from now on. If you look up my name and Gmail information jason.ridley63@gmail.com you'll see I spent quite a bit of money renting U hauls through the months through the months so I'm not pleased. Thank you for your time sincerely Jason Ridley.
Jason RRefund my money due to no head lights and no working horn.
BOBBY BGet some more sizes
Claudia RThis ia my worst experience, they kept taking money out of account for no reaaon, this is just unfair.
Omolola THave no problem I always rent from them an will again
Tawana JI wasn't briefed on everything about cost. I was billed $14.00 for Safe Move & I have no idea what that is. I also noticed that my credit card has 2 charges and I've seen it on the invoice also. The truck seemed to have a gas issue. It burned really fast for the amount of mileage I had to drive.
Eddie TGreat customer service, agent friendly, polite, very thorough with details and suggestions. Overall great experience..
Pandora MJohns Hardware was very professional. I’ve use this location more than once and will be returning.
Tatisha SGet better trucks the trucks were old and nasty had to take second shower afterwards
anita aBetter communication
Tatanisha SNothing.
Beulah CVery professional
George TVery Professional and Police which made renting a Uhaul a good experience.
Francine AI like everything exactly the way it is ! There was no hassle, or delays. Love it !
Michael CCustomer service was acceptable but the truck was filthy! Never have I rented and was subjected to such, as we are still living with a colvid expectation of cleanliness.
Katina HKeep trucks tuned up!
Marla SGood service
WILLIAM DEvery thinng was great
AREL BThe truck was dirty and it stunk to high haven.the head light was out on one side the location was unsafe
ANNETTE B