Customer Reviews for Johns Hardware
(U-Haul Neighborhood Dealer)

414 reviews

7350 S Halsted St   Chicago, IL 60621
(73rd And Halsted)

(773) 874-5772

Office Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 874-5772

7350 S Halsted St
Chicago, IL 60621
(73rd And Halsted)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHYMAINE W 
Rating:
5.0

Customer did not leave a comment.

Laura K 
Rating:
5.0

Customer did not leave a comment.

MARSHAN C 
Rating:
5.0

Make sure every truck have a dolly i

Jerome H 
Rating:
5.0

Truck maintenance is important, the truck I used had transmission issues. Test drive your trucks prior to renting it.

Joseph B 
Rating:
5.0

Customer did not leave a comment.

angel f 
Rating:
5.0

Inside had liquids on the floor in the back

David A 
Rating:
5.0

I never received a link to close my return of the vehicle.

Valerie H 
Rating:
5.0

Your doing a good job 👍

Tawayna L 
Rating:
3.0

The owner who assisted me came across as somewhat dismissive and condescending on his initial interaction with me. As he walked into the store his greetings with other patrons was pleasant as he walked past everyone. Upon hearing from one of his employees the nature of my visit to the store (U-Haul rental) his demeanor and tone came across to me as condescending as he "glanced" at me, without a proper greeting, and informed me I needed a valid drivers license and a valid credit card to rent a U-Haul. While I'm aware he was communicating what I needed to rent a U-Haul, the impression I got from his glance and tone was perhaps he's used to dealing with people who may not often have the proper credentials to rent. As he began to assist me I brought to his attention his tone, greeting and word choices with me compared to others in the store. He appeared as if he wanted to provide a retort, but he did not. I firmly believe he opted not to proceed in that manner perhaps because he began to view me in a more professional light as I articulated my concern regarding his initial interaction with me and as I continued to engage with him in a professional manner.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Carolyn R 
Rating:
4.0

Very professional

Jorge R 
Rating:
4.0

Customer did not leave a comment.

Linda W 
Rating:
5.0

Customer did not leave a comment.

Derrick W 
Rating:
1.0

There was no lock box & I couldn’t return the keys after hr. Came back the next day & they were closed & I was charged for an extra day. The owner told me the lock box was 4 blocks away

Akeva G 
Rating:
5.0

The same thing u did for me reasonable rates,clean vehicle n damn good customer service.i will highly recommend jobs hardware for U-Haul services..thanks....

Renita B 
Rating:
4.0

Customer did not leave a comment.

HARRY S 
Rating:
5.0

Customer did not leave a comment.

Lester F 
Rating:
5.0

Great job

Josephus T 
Rating:
5.0

N/A

nelson m 
Rating:
5.0

I’m always satisfied using John’s Hardware for my U-Haul rentals. Always!

Craig D 
Rating:
5.0

Great customer service

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Amaechi F 
Rating:
5.0

Customer did not leave a comment.

Billy S 
Rating:
5.0

Customer did not leave a comment.

HARRY S 
Rating:
1.0

Dirty equipment got my mattress dirty no thank you

Donald J 
Rating:
5.0

Customer did not leave a comment.

Debbie W 
Rating:
5.0

The process of smooth and everyone was friendly.

Derrick W 
Rating:
5.0

Customer did not leave a comment.

Lynnetta M 
Rating:
5.0

Customer did not leave a comment.

HARRY S 
Rating:
5.0

Good service

Daniel G 
Rating:
5.0

I had no problem I was in and out of location the cashier was very professional..

Antonette W 
Rating:
2.0

Have trucks on Pavement instead of a dirt lot !!!!

Gregary M 
Rating:
5.0

Customer did not leave a comment.

Airat B 
Rating:
5.0

Customer did not leave a comment.

Khalil C 
Rating:
4.0

Customer did not leave a comment.

Nicholas O 
Rating:
5.0

Good customer service would recommend to others.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Cedric V 
Rating:
4.0

Customer did not leave a comment.

Stephen W 
Rating:
5.0

My neighbor hood hardware store… always courteous service. Store not open when vehicle dropped off, after hours.

Janet L 
Rating:
4.0

Customer did not leave a comment.

Harry S 
Rating:
3.0

Customer did not leave a comment.

Vernita S 
Rating:
5.0

Customer did not leave a comment.

Debra B 
Rating:
3.0

Customer did not leave a comment.

SHINETTE J 
Rating:
2.0

Customer did not leave a comment.

Asiel R 
Rating:
5.0

Everything was well organized and the person that was helping me was very helpful 10/10 experience

Jalean S 
Rating:
4.0

Customer did not leave a comment.

HARRY S 
Rating:
5.0

Customer did not leave a comment.

RACHEL L 
Rating:
5.0

great customer service.

Alfred D 
Rating:
5.0

Customer did not leave a comment.

Laura M 
Rating:
5.0

Thank you John from Johns Hardware for providing excellent customer service.

HERBERT J 
Rating:
4.0

Keep doing what you are doing

CHARLES C 
Rating:
4.0

Customer service was pretty good. Thanks

SHARON L 
Rating:
1.0

The representative is rude.The truck air light was wrong. I was forced to use a credit card to pay for the U haul. When I provided my credit card I was then asked for family members information (which is extremely suspicious with fraud being normalized and the representative had no professional skill at all. I was forced to get insurance in the truck. When my reservation I opted out. I also gave been charged$4.00 for what I don’t know. The rental was reserved at $34.95 I paid $60. Can I please be contacted for this matter Telliehoward@outlook.com

Tellie H 
Rating:
5.0

Customer did not leave a comment.

Tereka G 
Rating:
5.0

Clean equipment, extremely courteous and very detailed. Will definitely recommend.

Rodney S 
Rating:
4.0

Customer did not leave a comment.

Jerome H 
Rating:
2.0

I was charged $25 for cleaning fee when the pictures were uploaded that shows how dirty the truck was when I checked it out. Service was mediocre and instructions were not clear on how to return the vehicle.

LaCheryl L 
Rating:
5.0

The gentleman who helped me was very knowledgeable and professional and very polite he has great customer service skills

Leitha W 
Rating:
3.0

Na

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Anthony H 
Rating:
5.0

Customer did not leave a comment.

FRANCINE R 
Rating:
5.0

Customer did not leave a comment.

Jeremiah J 
Rating:
3.0

Customer did not leave a comment.

audrina s 
Rating:
5.0

Everything is good

Anthony H 
Rating:
3.0

Customer did not leave a comment.

linese G 
Rating:
5.0

Customer did not leave a comment.

Angelo M 
Rating:
5.0

Good professional businessmen, no hassle, or price gouging. I will always recommend these hardworking black men for any move or hardware needs!!

Katherine S 
Rating:
5.0

Very friendly and family oriented

Jermon M 
Rating:
3.0

Customer did not leave a comment.

Erin J 
Rating:
3.0

Make sure previous customers put gas back in vehicles and trucks instead of having the next customer rent trucks on E. Not safe and very inconvenient.

Ashley K 
Rating:
4.0

No complaints. Staff explained everything well and answered all of my questions.

Gerald W 
Rating:
5.0

Customer did not leave a comment.

Juqulia C 
Rating:
5.0

Customer did not leave a comment.

Duane N 
Rating:
5.0

Friendly and very professional

Anthony T 
Rating:
5.0

I don't think you need to do anything to improve your services. The customer service was excellent.

SHIRLEY M 
Rating:
2.0

Service too slow, one person serving U-Haul customers and also working the store at the same time.

BONNIE S 
Rating:
5.0

Customer did not leave a comment.

Jasmine C 
Rating:
5.0

Customer did not leave a comment.

Eddie N 
Rating:
3.0

Ignition key was very difficult to turn finally got it done but I thought I was going to have to change trucks

CHARLES C 
Rating:
4.0

The equipment requires maintenance. Check Engine icon was lit on the dashboard. I had a nice experience with U Haul. Robert t

Robert H 
Rating:
3.0

When key is put in ignition you have to play with it to get it to turn it doesn't turn freely

CHARLES C 
Rating:
4.0

Customer did not leave a comment.

Walter H 
Rating:
1.0

The truck was too hard to startup. They didn’t have another truck to trade out so I wasn’t able to move my stuff was supposed to have truck till 6am but took it back

Sharonna H 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Adrienne C 
Rating:
5.0

The location I would, the truck no.

Evan R 
Rating:
5.0

Customer did not leave a comment.

kathryn b 
Rating:
3.0

Side view mirrors were broken On both sides of the truck It could be a dangerous situation without the mirrors

Emmett B 
Rating:
5.0

Customer did not leave a comment.

Issaka R 
Rating:
4.0

Same thing

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Isaac W 
Rating:
5.0

Customer did not leave a comment.

Lanore J 
Rating:
1.0

SCAM! “ every 4 hours is 29.99” and “1.87 a mile” NO uhaul neighborhood dealer does this. Plus when the contract printed out you see on the bottom a 20$ charge for being late. It’s a joke. He don’t deserve to rent out trucks under uhaul. He was lucky I didn’t blast his store, being a business owner myself. Unprofessional. Never in my life renting from this location again. Had me paranoid all day.

Nicholas G 
Rating:
5.0

The guy that helped had very good customer service.

Patricia S 
Rating:
3.0

N/A

Otis F 
Rating:
1.0

You all would need to get rid of the person who you have is your U-Haul representative he is a very rude disrespectful person

Myron M 
Rating:
5.0

Customer did not leave a comment.

Amanda G 
Rating:
5.0

Customer did not leave a comment.

Jimmie s 
Rating:
4.0

They were professional and direct. I would have appreciated not having to back the truck out of a space that could cause a great deal of damage. Thank goodness I am an excellent driver. A phone call from UHUAL that the truck I ordered was not available would have been nice. The changed turned out to be a added benefit that we were not prepared for. So Thanks John for have great forsight.

Desmonmyawn S 
No reviews have been submitted for this location.
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