Customer Reviews for Johns Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

He didn’t mention if I needed a dolly or not, there wasn’t one on the truck I assumed it would have one on the truck other than that everything went well

Rating:

1.0

This review is for the overall UHAUL process and delay, not specifically for Johns Hardware. We reserved a truck many weeks in advance for pickup at 7pm 5/30, near Midway airport. We chose the location (not Johns) since that's where we were flying in and we wanted the truck in hand for an early start Saturdy morning. We were called Thursday 5/29 and notified of a change in location to Johns Hardware. We asked about late pickup via remote access and assured that this was available. But it turns out that information was incorrect. Johns Hardware was closed and there was no paperwork processed for after hours pickup with keys. Saturday morning we took a ride share (Lyft) to Johns and arrived prompty at 9am, but there were several people already in line picking up and the process was slow. After we got our truck and paperwork, the information was wrong, so we had to go back into the shop to get the paperwork corrected. All these delays made it so we couldn't start our actual move until closer to 10am Saturday. Very unfortunate. Hopefully in the future when the pickup location is changed by UHAUL for advanced RESERVATIONS, the needs of the initial order will be assured to be accommodated. We also reserved moving blankets which were not available, so we had to do without. The truck was clean and well maintained. I recommended this location since the redirect from UHAUL was the main problem. At Johns we saw folks without a reservation get processed before us and the couple before us (without a reservation) ended up with the last of the moving blankets, so Johns obviously didn't set aside the moving blankets for our reservation, even though that information should have been processed Thursday when the change of location occurred. :(

Rating:

5.0

Make sure every truck have a dolly i

Rating:

5.0

Truck maintenance is important, the truck I used had transmission issues. Test drive your trucks prior to renting it.

Rating:

5.0

Inside had liquids on the floor in the back

Rating:

5.0

I never received a link to close my return of the vehicle.

Rating:

5.0

Your doing a good job 👍

Rating:

3.0

The owner who assisted me came across as somewhat dismissive and condescending on his initial interaction with me. As he walked into the store his greetings with other patrons was pleasant as he walked past everyone. Upon hearing from one of his employees the nature of my visit to the store (U-Haul rental) his demeanor and tone came across to me as condescending as he "glanced" at me, without a proper greeting, and informed me I needed a valid drivers license and a valid credit card to rent a U-Haul. While I'm aware he was communicating what I needed to rent a U-Haul, the impression I got from his glance and tone was perhaps he's used to dealing with people who may not often have the proper credentials to rent. As he began to assist me I brought to his attention his tone, greeting and word choices with me compared to others in the store. He appeared as if he wanted to provide a retort, but he did not. I firmly believe he opted not to proceed in that manner perhaps because he began to view me in a more professional light as I articulated my concern regarding his initial interaction with me and as I continued to engage with him in a professional manner.

Rating:

4.0

Very professional

Rating:

1.0

There was no lock box & I couldn’t return the keys after hr. Came back the next day & they were closed & I was charged for an extra day. The owner told me the lock box was 4 blocks away

Rating:

5.0

The same thing u did for me reasonable rates,clean vehicle n damn good customer service.i will highly recommend jobs hardware for U-Haul services..thanks....

Rating:

5.0

Great job

Rating:

5.0

N/A

Rating:

5.0

I’m always satisfied using John’s Hardware for my U-Haul rentals. Always!

Rating:

5.0

Great customer service

Rating:

1.0

Dirty equipment got my mattress dirty no thank you

Rating:

5.0

The process of smooth and everyone was friendly.

Rating:

5.0

Good service

Rating:

5.0

I had no problem I was in and out of location the cashier was very professional..

Rating:

2.0

Have trucks on Pavement instead of a dirt lot !!!!

Rating:

5.0

Good customer service would recommend to others.

Rating:

5.0

My neighbor hood hardware store… always courteous service. Store not open when vehicle dropped off, after hours.

Rating:

5.0

Everything was well organized and the person that was helping me was very helpful 10/10 experience

Rating:

5.0

great customer service.

Rating:

5.0

Thank you John from Johns Hardware for providing excellent customer service.

Rating:

4.0

Keep doing what you are doing

Rating:

4.0

Customer service was pretty good. Thanks

Rating:

1.0

The representative is rude.The truck air light was wrong. I was forced to use a credit card to pay for the U haul. When I provided my credit card I was then asked for family members information (which is extremely suspicious with fraud being normalized and the representative had no professional skill at all. I was forced to get insurance in the truck. When my reservation I opted out. I also gave been charged$4.00 for what I don’t know. The rental was reserved at $34.95 I paid $60. Can I please be contacted for this matter Telliehoward@outlook.com

Rating:

5.0

Clean equipment, extremely courteous and very detailed. Will definitely recommend.

Rating:

2.0

I was charged $25 for cleaning fee when the pictures were uploaded that shows how dirty the truck was when I checked it out. Service was mediocre and instructions were not clear on how to return the vehicle.

Rating:

5.0

The gentleman who helped me was very knowledgeable and professional and very polite he has great customer service skills

Rating:

3.0

Na

Rating:

5.0

Everything is good

Rating:

5.0

Good professional businessmen, no hassle, or price gouging. I will always recommend these hardworking black men for any move or hardware needs!!

Rating:

5.0

Very friendly and family oriented

Rating:

3.0

Make sure previous customers put gas back in vehicles and trucks instead of having the next customer rent trucks on E. Not safe and very inconvenient.

Rating:

4.0

No complaints. Staff explained everything well and answered all of my questions.

Rating:

5.0

Friendly and very professional

Rating:

5.0

I don't think you need to do anything to improve your services. The customer service was excellent.

Rating:

2.0

Service too slow, one person serving U-Haul customers and also working the store at the same time.

Rating:

3.0

Ignition key was very difficult to turn finally got it done but I thought I was going to have to change trucks

Rating:

4.0

The equipment requires maintenance. Check Engine icon was lit on the dashboard. I had a nice experience with U Haul. Robert t

Rating:

3.0

When key is put in ignition you have to play with it to get it to turn it doesn't turn freely

Rating:

1.0

The truck was too hard to startup. They didn’t have another truck to trade out so I wasn’t able to move my stuff was supposed to have truck till 6am but took it back

Rating:

5.0

The location I would, the truck no.

Rating:

3.0

Side view mirrors were broken On both sides of the truck It could be a dangerous situation without the mirrors

Rating:

4.0

Same thing

Rating:

1.0

SCAM! “ every 4 hours is 29.99” and “1.87 a mile” NO uhaul neighborhood dealer does this. Plus when the contract printed out you see on the bottom a 20$ charge for being late. It’s a joke. He don’t deserve to rent out trucks under uhaul. He was lucky I didn’t blast his store, being a business owner myself. Unprofessional. Never in my life renting from this location again. Had me paranoid all day.

Rating:

5.0

The guy that helped had very good customer service.