Customer Reviews for Johns Towing & Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Johns Towing & Auto

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Michael B. on

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TINA K. on

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GREGORY W. on

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Clayton S. on

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It wasn’t the location, but the frustrating check-in process. It wasted a lot of time while “verifying” me by calling two numbers I have them, which is nonsense verification. I could give the phone numbers for anyone.

derek W. on

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I will never RECOMMEND Uhaul to anyone!!!!!

Dean C. on

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I don’t see how Uhaul stays in business. I rented on a Saturday, $39.95 for 8 hours. Just because the location is closed when I turn in the vehicle, I get charged an after hours fee? For what? Mobile drop off didn’t work so I spent 45 minutes sitting in the parking lot on the phone with Uhaul trying to return the vehicle so I didn’t get charged for the whole weekend which I’m absolutely sure would have happened if I hadn’t spent time I didn’t have to do that. $1 per mile? $40 for the rental, 300% more for “fees”. You aren’t the only game in town. I’ll be taking my future business elsewhere.

Pamela M. on

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phillip R. on

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good

Daniel J. on

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CHRISTINE J. on

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Gary B. on

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John is a nice guy but very disorganized and trying to do it all himself.

Shawn H. on

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Madison D. on

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The business specifically said they would be open for us to pick up, but when I called, I was met with a bad attitude saying they were closed. We had to figure out how to hook the trailer up on our own. Tiffany Canaday was awesome at the St. Louis office though. She helped us as much as she could from the office.

Steven P. on

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LINDA T. on

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Cindy W. on

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James K. on

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Your online process could be way faster. It took over 30 minutes and me calling the customer service number while waiting for approval. I wanted my truck as close to 8 as I could get it and I got my truck at 830.

Jack S. on

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Priced way too high.

Paul S. on

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Dina L. on

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Robert P. on

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The location is convenient but pretty junky ..... really doesn’t matter though if the U-Haul equipment is good .

Chad W. on

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Ashley F. on

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Booking was a nightmare. I was forced to rent from a location 17 miles away, despite making the reservation in advance. I replied to question why my location had been changed, and received a call back and voicemail from someone who was rude, and left no phone number to call back. My move was a total of 1.6 miles from one point to another, but I was forced to pay for mileage because a truck wasn’t made available at either of the locations that were local for me. Then I was charged for extra fuel, making my rental $94 for one day of use to move myself 1.6 miles. Very disappointed.

Paul Y. on

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Jared W. on

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Nothing, everything was great.

Marcia R. on

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John and staff were very helpful!

Dannelle J. on

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Briana D. on

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Anna C. on

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I was overcharged for two days and then charged for a third day.

Don A. on

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Richard M. on

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Only problem was location needs to be updated on the Google map link uhaul provides. The uhaul rep was awesome and help us out. Very satisfied after speaking with him

Dale D. on

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