Customer Reviews for Johnsons Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

Both people i interacted with were very helpful.

Rating:

3.0

Make sure your dealers don't say they have of rentals available when they do not. And waste the customer's time. Then charging late fees and double his insurance after he had to wait 6 hours for the truck that he reserved the day before...

Rating:

5.0

Good drop off experience

Rating:

5.0

The location was supposed to be closed on Sunday, and I was planning to just do a mobile drop off. I went ahead and completed the mobile drop off, but there were several customer service reps there who helped me park the truck and who took the keys.

Rating:

4.0

Have pick up trucks available y more locations.

Rating:

5.0

The staff was fantastic. They knew how to efficiently process the pick-up and make some changes I needed. i am not sure the gentleman's name at the counter but he was excellent

Rating:

5.0

First class service and equipment

Rating:

3.0

The staff was friendly and very helpful.Will definitely recommend this UHaul .

Rating:

5.0

No improvement necessary

Rating:

4.0

I want to know why I'm only getting $ 45.95 back. I didn't even drive it 5 miles. 4.5 to be exact. I also put gas in it at the Circle K right around the corner in it. I was told I would get most of my money back except the rental fee. It was returned in good shape with more gas than when I picked it up. I made 1 trip to Keypoint Storage and it's 1m1 miles from both of us. I was expecting all my money refunded except the rental fee. And now y'all are keeping $30ish more than expected. I've got pictures of the gas being right where it should be and a video walking around it. Please explain. I did take you insurance when infact mine would have covered it. I plan on using y'all again to move into my new place but not if you're going to charge me for bogus stuff. Please reach out to me via email address is as follows shaunatphelan@gmail.com. Other wise I will leave a real review. The store was flooded and I was just trying to help a local deal out some we all live and work right here. I do believe that you owe me money and I'd like it back the young man said it cost the same for 5 hours as it does for the whole night. Please explain the rest of the changes. And it was back early. I'm a good customer and I'd like to be treated as such

Rating:

5.0

Everyone and everything was great

Rating:

1.0

The trucks here are never clean, inside or out. The first time I rented here it took literally 1 1/2 hours to pick up a truck (reserved), because of a walk in client that was trying to figure out a one way rental. Double Sorings storage in Farmington is great, the only time I use Johnson’s hardware is when there is no availability at Double Springs, but I will likely go to Springdale and avoid Johnson’s.

Rating:

5.0

They provided great hospitality, knew there system well, explained the return process clearly, explained the contact sheet in the event of a flat or other issue, and he was not afraid of the work required to get me connected and on my way.

Rating:

5.0

Excellent staff, friendly and professional. I will always use them for my UHaul needs

Rating:

3.0

There were some issues but they made it right.

Rating:

5.0

Even though there are signs that no smoking is allowed, it's obvious due to the smell that it has been smoked in. A good detail is needed. Also, for UHaul corporate, you should get all your trucks equipped with Cruise Control!

Rating:

5.0

Great customer service, great location for my use

Rating:

5.0

Excellent customer service, we alot of rentals from them, never a complaint

Rating:

5.0

The 2 young men who helped me were knowledgeable, very helpful, courteous and professional. I highly recommend this spot for Uhaul rentals! I will recommend it to anyone In here is looking for rental locations.

Rating:

5.0

Dropped keys in the drop box

Rating:

5.0

Friendly, professional, attentive, knowledgeable service.

Rating:

5.0

Friendly and helpful at return . Great location to drop, closest to U ARK for our one way rental.

Rating:

1.0

Very rude

Rating:

4.0

Not anything I can think of except maybe a refreshment bar with milk and cookies.

Rating:

5.0

Savannah was excellent and very customer oriented. The experience was first class and could not have been better.

Rating:

2.0

The van had a warning light that it needed an oil change. The van had a warning light that the tires were low. Luckily I only had to dive two blocks there and back. Otherwise I would have demanded another van. They also didn’t have two hand trucks and gave me a useless appliance dolly. I think the kid was high.

Rating:

3.0

Fast, friendly, helpful service.

Rating:

5.0

The staff at Johnson Hardware in Fayetteville, AR is phenomenal. The always go above and beyond to be courteous and helpful. I rent a U haul van 4 times a year and will always use them as my rental source.

Rating:

5.0

Renting the van was easy and I was out and on my way.

Rating:

5.0

Windshield was cracked in two places. Old food( French fries ) on the floor.

Rating:

5.0

Everything came out fine and clear about payment pickup and returned tank you very much

Rating:

5.0

N/A

Rating:

4.0

They made returning very easy

Rating:

3.0

The defrost did not work in truck. also it had a headlight out. It made it hard to use the truck.

Rating:

3.0

We returned the equipment before the store opened, but someone did come out to move the truck.

Rating:

3.0

You can improve the experience of customers by having the equipment that they reserve there at the site they reserve it at.

Rating:

1.0

I have been charged for every thing under the sun and the keep changing me like wtf is going on

Rating:

3.0

Really easy to find and pick up the truck using the 24/7 service. Everything was clean and ready for us! Would have rated higher but they forgot to put a dolly in our truck.

Rating:

5.0

Keep the employees you have now. They were very personable and made the experience positive. Thank you

Rating:

5.0

The service is very wonderful and awesome

Rating:

5.0

Super helpful!

Rating:

5.0

Smooth move, can't ask for more. Nice folks at Johnson hardware.

Rating:

5.0

Excellant experience. I would recommend to anyone!

Rating:

4.0

Good attitude and customer service

Rating:

5.0

Nothing. I love renting from this location.

Rating:

5.0

U-Haul needs to improve the reservation confirmation process. Ridiculous that local dealer is not allowed to confirm reservation.

Rating:

4.0

Was friendly and quickly had me on the road.

Rating:

5.0

No idea the per mileage charge has DOUBLED since 2022. It’s a little outrageous that a local truck cost $177 for a 14 mile move that took less than 16 hours. Also, they wouldn’t apply a military discount. U-Haul has been good in the past but this experience has turned us off for future use. It’s not the locations fault, they’re great. Very unhappy about the cost. Will not use again. The location was wonderful. It’s not their fault. It’s uhauls fault. Plus you truck leaked oil all over our move out driveway and our move in driveway. 🤬

Rating:

1.0

Location was closed even though their website and all information would lead you to assume dropping off during their normal business hours they would be available. The location was difficult if not near impossible to park a 34’ truck at night with poor lighting and limited space.

Rating:

5.0

Such nice people! Will definitely use them again next time I need a U-Haul!

Rating:

3.0

The staff was excellent, friendly and quick to accommodate my reservation. Unfortunately, the equipment was extremely old and worn down.