Customer Reviews for Johnsons Home & Garden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Johnsons Home & Garden

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JORDAN B. on

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Good job, only thing I recommend is to post a large sign over the drop box for the keys.

GORDEN W. on

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Kenneth S. on

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Very great service!

Chuck G. on

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TONY C. on

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annette f. on

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Vincent P. on

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I made a reservation with UHAUL. The day before I was to pickup my truck I called the pickup site to confirm. The pickup site had neither my name or my truck. I called UHAUL back and explained the situation and they made another reservation 30 miles away and a different sized truck than I needed. For the problems and inconvenience I was offered a $50.00 refund to be applied to my credit card but I never received the credit. I contacted UHAUL again and later received an email from terrysmith@uhaul.com indicating that UHAUL does not guarantee the pickup location only the equipment/truck. That excuse is crap since my reservation was not made with the people at the pickup site and I didn’t even get the size of truck I needed, so obviously UHAUL DOESN’T keep their word regarding refunds from their mistake, DOESN’T gurantee pickup locations, and DOESN’T guarantee the equipment.

Julia C. on

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teresa m. on

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great

Anita L. on

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Owner of the business was not very friendly.

susan h. on

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Please refund money not owed I'm still waiting for my refund of the mileage not used.

CHARLIE B. on

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Steve B. on

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Leisa H. on

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The man could have been more kind because there are other places to rent from. However I went with UHAL and I feel the price was fair.

Jayme W. on

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The equipment had scratches and dents throughout. Also the check engine light was on and stayed on. The employee stated that it was due maintenance but he hadn't gotten it done.

Ronnie C. on

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Jeff B. on

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Service is always awesome !

MICHAEL A. on

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Jeff B. on

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Awesome service as always !

daryl o. on

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Improve Customer service. Do not scare customer into getting insurance by stating you have lawyers and insurance agents that will go after you "THE DAY OF THE ACCIDENT" if you dont get the insurance. Not a friendly guy at all. Will use a ryder truck service. Second bad experience with Uhual and you only have 2 locations in Pikeville.

vince r. on

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Excellent u-haul dealer. Very knowledgeable.

Jeff B. on

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Great friendly service as always.

joshua w. on

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donna t. on

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Maybe the guy was having a bad day or just doesn't have people skills, even tried making conversation, and he wasn't friendly at all!!

clyde b. on

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Joshua H. on

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Terra J. on

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The guy was very rude.

jarrod j. on

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The dealership was clean and the owner was very friendly and helpful and explained how to unhook the trailer when we dropped it back off. I highly recommend this dealer!

Trevor F. on

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Jamie W. on

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The man that we turned the truck, tow dolly and keys into. Was extremely rude! He made my husband sweep it out in front of him, and was so mean to talk to. We put the gas exactly where it was when we picked it up, and he had the nerve to say he wanted me to take the uhaul back out and put another quarter of a tank in it! That's insane! I will never deal with this uhaul location again. I paid almost 1000$ for this equipment so he could have treated us like human beings for goodness sake! And uhaul got there stuff back that I rented on time and in good order. If I ever deal with uhaul again, it will not be from this location.

seth h. on

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The operator/owner of johnsons is the most hateful inconsiderate person I've had to deal with if I had of had a better time frame I would have went somewhere else I would not recommend anyone to spend any of their had earned money with this person

Barbara J. on

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Jeff B. on

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Always the best !

craig s. on

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wayne a. on

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My experience with this dealer was an excellent one. Though it was no fault of his own, i was dissappointed that there were no appliance dollys available, it would have been a lot easier. Everyrhing was as promised and no une,pected surprises.

kasandra s. on

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Jeff B. on

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Always the best service.

Jeff B. on

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Always excellent customer care.

Charles J. on

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Friendly efficient service. I'll also note that prior to going to this location, I had stopped at another Pikeville location (Pikeville Mini-Storage) - and the staff there were friendly and helpful, as well. Warm Regards, and thanks again for a last minute rental!

ROD S. on

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JIMMY K. on

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Mike Johnson provided superior service andI would highly recommend visiting his service for not only uhaul, but other products.

Frank L. on

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Jeffrey A. on

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Owner wasn't very friendly

TRINITY S. on

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JAMES B. on

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Lisa F. on

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donny b. on

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Efficient, well placed facility. Management is top flight. Couldn't ask for better.

ANDY A. on

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GEORGE R. on

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The man was very rude. I'll never go back there again

WILLIAM S. on

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Katherine W. on

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Truck was clearly dated, and the drive experience was poor. If had been a longer move, this would have been a far greater issue, rather than inconvenient. The actual service location was fine.

JEFF B. on

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Same awesome service as always !

Sarah E. on

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I was frustrated that uhaul let me make a reservation for a location that did not have trucks available, and I did not find out until the day before my pick-up that I would have to drive an hour out and an hour back just to pick up the truck. If I had had this information I might have made different plans.

JEFF B. on

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Awesome service as always.

JEFF B. on

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The service was the best. Always is.

ROBERT D. on

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MATHEW P. on

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Staff was not helpful and unfriendly.

Emily R. on

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Jeff B. on

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Excellent service as always. My company truck broke down and we needed after hours service. Mike took time to make sure we had a truck.

NATHAN H. on

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Drew J. on

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THOMAS B. on

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MILLARD D. on

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Truck was clean and with gas. Also plenty to choose from. Had very good experience with dealer and uhaul.

Joshua S. on

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TONIA T. on

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I wish they would have had a light to illuminate the drop box for the keys. I was unable to find it at night. The staff was aggravated with us but he was very thorough with the Uhaul process -&- I would recommend dealing with him for future rentals.

CHRIS H. on

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None.

howard w. on

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JEFF B. on

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Same awesome service as always.

JOSEPH B. on

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Mike did a wonderful job beyond what was called for

Paula K. on

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JEFF B. on

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Same excellent service as always !

Lynneda D. on

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Ordered for another pick-up because this location not open late enough on Saturday for our schedule. Owner was rude on the phone and in effect cancelled our reservation. When we called main office, they tried to accommodate over phone, but owner continued to be rude on the phone, belittled main office staff, and again altered our pick-up plans. In person, he was more friendly and in the end we got what we needed with only a slight change of plans - not optimal but workable. Owner showed cargo area and driver side which was clean, but didn't notice the amount of mud on the passenger side until en route - not of consequence but surprised at condition.

GARY S. on

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Customer did not leave a comment.

BRANDON B. on

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Easy access to location and friendly people.

CHRIS A. on

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Mr. Johnson is always very helpful and very courteous, and always goes out of his way to assist us in any way that he can. I highly recommend using his service whenever possible.

BRIAN C. on

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Michael M. on

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I was not pleased with the condition of the vehicle in a mechanical state. The tires were in bad shape and would suggest changing them, Also the steering was in bad shape, I believe with the vehicle having over 200,000 miles you have about a half of steering wheel side to sidfe movement before the vehicle actually moves. This creates some drifting challanges around corners and I would have been hesitent to drive your vehicle in rain under thoses conditions. Your location, the salesman was good at explaining the truck and details of the rental.

denver t. on

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Hire friendly people who answer your 800#. The guy wasn't very friendly and a couple of time rather smart in taking my reservation.

Eric W. on

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AMANDA B. on

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dude at store needs a better attitude

Aron M. on

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STEVE K. on

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The owner went out of his way to be helpful and represented UHaul well.

CARL F. on

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RADAH B. on

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The gentleman at the store was super nice. Even better he's a UK fan!

MATTHEW B. on

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paulie s. on

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Robert S. on

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The dealer was the best part of the equation...friendly, courteous and knowledgable.

Joshua R. on

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GENE A M. on

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The tail lighs didn't work on the trailor spent a long time at abother u haul place an finally mt husband had to crawl under the truck and found a loose cable

STARLIE D. on

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Representative was rude and unprofessional

Jeff B. on

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Same great service as always !

GARY P. on

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JERRY S. on

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IAN M P. on

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JEFF B. on

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Same great service as always !

RICK N. on

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JAMES B. on

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Very nice truck....very good service...will use agian

JARROD J. on

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Best UHAUL in Pikeville!

SHELLEY M. on

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Customer did not leave a comment.

MIKE J. on

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