Customer Reviews for Johnsons Home & Garden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Johnsons Home & Garden

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DOUGLAS T. on

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mitchell j. on

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The tires were bad out of alignment

Roberto M M. on

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Thomas B. on

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This location has always been good for me. Trailer was clean and fine when I picked it up. They didn't have any spare blankets, but That was no big deal. Unfortunately i did have a problem during my move. The counterbalance cable on the rear roll-up door malfunctioned and prevented correct operation (would not close or open fully). Roadside assistance was having a system issue, so I was not able to get through for several hours. I ended up having to fix the trailer myself.

Andrew B. on

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I've used this location in the past for pickup and drop off. Always great. This was my first time dropping off after hours. It seemed a little unsecure, and I know they've had trailers stolen from their lot before. However, it was still a good experience.

tom t. on

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Everything was as explained or expected.

Richard s. on

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Christopher V. on

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Linda M. on

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JORDAN B. on

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Good job, only thing I recommend is to post a large sign over the drop box for the keys.

GORDEN W. on

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Kenneth S. on

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Very great service!

Chuck G. on

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TONY C. on

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annette f. on

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Vincent P. on

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I made a reservation with UHAUL. The day before I was to pickup my truck I called the pickup site to confirm. The pickup site had neither my name or my truck. I called UHAUL back and explained the situation and they made another reservation 30 miles away and a different sized truck than I needed. For the problems and inconvenience I was offered a $50.00 refund to be applied to my credit card but I never received the credit. I contacted UHAUL again and later received an email from terrysmith@uhaul.com indicating that UHAUL does not guarantee the pickup location only the equipment/truck. That excuse is crap since my reservation was not made with the people at the pickup site and I didn’t even get the size of truck I needed, so obviously UHAUL DOESN’T keep their word regarding refunds from their mistake, DOESN’T gurantee pickup locations, and DOESN’T guarantee the equipment.

Julia C. on

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teresa m. on

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great

Anita L. on

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Owner of the business was not very friendly.

susan h. on

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Please refund money not owed I'm still waiting for my refund of the mileage not used.

CHARLIE B. on

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Steve B. on

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Leisa H. on

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The man could have been more kind because there are other places to rent from. However I went with UHAL and I feel the price was fair.

Jayme W. on

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The equipment had scratches and dents throughout. Also the check engine light was on and stayed on. The employee stated that it was due maintenance but he hadn't gotten it done.

Ronnie C. on

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Jeff B. on

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Service is always awesome !

MICHAEL A. on

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Jeff B. on

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Awesome service as always !

daryl o. on

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Improve Customer service. Do not scare customer into getting insurance by stating you have lawyers and insurance agents that will go after you "THE DAY OF THE ACCIDENT" if you dont get the insurance. Not a friendly guy at all. Will use a ryder truck service. Second bad experience with Uhual and you only have 2 locations in Pikeville.

vince r. on

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Excellent u-haul dealer. Very knowledgeable.

Jeff B. on

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Great friendly service as always.

joshua w. on

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donna t. on

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Maybe the guy was having a bad day or just doesn't have people skills, even tried making conversation, and he wasn't friendly at all!!

clyde b. on

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