The online check in was extremely helpful as the business did not open until 9 but I was able to pick the truck up at 8PAUL T.
Moving Truck Rental in Pikeville, KY at Johnsons Home & Garden
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pikeville, KY 41501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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It was great! After we got situated we were promised another truck it did not come through! We took the van instead at another location which put us behind we had to get our son moved! And barely got his items in there! But luckily it all worked out!Cynthia W.
The owner of the location was not friendly. There was dog hair on the seats of the vehicle.Tyler G.
The mobile app is not easy to Navigate the location was open and he was not very helpful. He tied up my help for over 45 minutesSTEVEN H.
Dude tried/ did charge me for everything. Somehow there was addl 73 miles (I told him speedo was not accurate. He could care less. He tried to charge me cleaning fee for truck thst probably has never been detailed. Was he expecting me to mop the floors and detail interior??? I've tried to explain that Uhaul app does not work Pluss there is no reception at his store (how convenient) and that truck had issues, but I was over charged any way. It actually felt light he was out to find something to charge for from beginning. Worst experience I've ever had with UhaulPAUL O.
Both sides of the truck was covered in mud as some was on the inside as well. I drove the truck less than 40 miles in dry conditions all on asphalt roads, returned the truck in the same condition as I received it and was charged a 15 dollar cleaning fee.joe M.
It was a first class experienceWILLIAM H.
Very rude personnelCARY D.
I was charged $80 for the wrong destination which was the right one, so I hope I will get that refunded. Other than that, great company!John M.
Mr. Johnson always takes great care of me.JAMES S.
The owner was hateful & rude. Because I didn't have a mask he made me step back out of his building & acted like I had a contagious disease & didn't want to be near me. I won't be doing service with him again anytime soon. Spoke to another person who tried to do business with him & was told was rude & hateful to them alsoLarry M.
The owner is least bothered to help, rude and unhelpful. I don't recommend going to this place.Sankar C.
Fuel used calculator for refilling back to outgoing fuel is a joke mine said 3 gallon I put in 4 n drove off I looked before checking in it was not where it should be took additional 4 gallons I suppose you make as much off refueling charges as you do truck rental.Hertz was caught and fined for this in Florida some years back.RODNEY S.
Mike Johnson was a pleasure to work with when renting the uhaul. Very professional and friendly. Will definitely refer others to this location.Richard R.
The guy that was there to help was IN THE BEGINNING acted grouchy,how ever when I brought the truck back in like 2.5 hrs he was very,very kind and courteous.I also DO NOT LIKE THE INTERNET CHECK IN.See I only have WIFI for my electronics so I couldn't do it by myselfPatricia G.
Went real wellBYRD C.
Johnson's is trash. Just see many of the other reviews. Give your money to literally anyone else in Pikeville. If not, he will surely take some upon the return of your rental.Saul W.
This person was not friendly at all very hatefulgreg S.
Mobile check in was a terrible almost 2 hours to get truck u-haul phone reps very helpful but the person at the pickup was rude offered no help at all wouldn't recommend this this place to anyoneclayton P.
We were charged fees that were never explained to us. In addition, we were charged an "after hours" fee of $20. We did not choose this location to drop, Uhaul did. We were charged because this location is not open on Sunday when the Uhaul was due to be returned. Location open Sat 9-1145 and closed Sunday. We dropped off the truck on Saturday night. NOT our fault the place wasn't open.Rhondajane K.
The app has lots of work needed still. When I arrived at the location and tried to pickup the truck it told me I wasn't there. Also when returning the vehicle After finishing the process with the app was clunky and repetitive. Tapping in the knowledge and trying to swap the gas hand indicator while also needing pictures was not needed.Tony M.
The man working at that location was rude and would not print out a copy of the contract. He said he would only email it and we never received an email.kenneth R.
Have the store be opened longer.Angelia H.
I was having issues with the online stuff. I went into the store that was open and had no customers, I was wearing a mask and when I asked for assistance he told me do it on line and not to come back in do it in the parking lot. The rudest person I have ever encountered in 12 yrs in pikeville. I will never rent again if that is my only choice i will do without.Tina P.
It was a awful experience from the time I stepped in the store, I will never go back to this location again, and will tell everyone I know about my awful experience at this store. I walked into the store with my mother, we would both masked up. There was a signed that said â€œplease wait hereâ€ when the man acknowledged me I took a step forward. He Rudely stated â€œ go back to the sign you can't come up to the counterâ€ okay I get it it's COVID. I tell him why I am here he said â€œ you were supposed to be here from 9-9:30 am, it's 9:32â€ I explained there was a wreck on my road I can't get out, then tells me â€œU HAUL doesn't want you all in the store, you are suppose to check in on your phone.â€œ I got a text saying the following â€œ Due to COVID-19, we are encouraging every customer to fully complete the Online Check-in at https://www.uhaul.com/Orders/. U-Haul res #25179818 is scheduled for 9:00 AM on 7/15/2020 to 9:00 AM on 7/16/2020. Visit uhaul.com for online check-in.â€ The messaged saying encouraged and not required. But I did fill out the information like driver's license because I am a understanding person of COVID. But. I like to do in person stuff because it makes sure it truck is in good condition, which I will get to later on in this complaint. I tell the man â€œOhhh okay, I will do that.â€ He explains about how to get the keys. I start to walk out, look at my cell phone and have no service, I tell him that and he just looks at me helpless. I walk out, me and my mother were astonished by how we were treated. I go to find cell service so I can get the keys, it tells me I'm in the wrong area because of GPS, yup because I didn't have cell service at the store. I go back and Explain the situation saysâ€œI was gonna tell you to call me and So we can do it over the phoneâ€ I had to explain again I DONT HAVE CELL SERVICE. He saysâ€ oh well I can just do it on the computerâ€, why we couldn't do this the first time beats me. I go out and get the keys, the way to identify was the truck was difficult. Me and my mother find the truck that we thought it was because the key unlocked the door, we checked to make sure the dolly was in the truck. It wasn't so I went and complained. He says â€œ you went to the wrong Oneâ€ he could have told me which truck it was in the first place. We finally get in the truck, it had 5 more miles then what it was suppose to. I drove the truck a whole 19 miles, and had to put 4.6 gallons of gas back to 7/8 full like he told me too. That's a lot of gas for how much I didn't drive it. Either the person before me didn't put enough gas in or there are major issues with the gas milage. Either one is unacceptable Like I said, it was a awful experience and I hope you address it so others don't have this experience as well. My Email is email@example.com, my order number was 25179818. Thank youMary Y.