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WILLIAM W
Customer Reviews for Jones Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly. The uhual site was a little slow but the service was still great.
Clinton WQuick, easy and professional.
DAROLD BThe location is excellent from a convenience standpoint, and it centrally located. But it is an autobody repair shop, so the parking lot was crowded with cars in need of repair. The van served my needed purpose, but the exterior and interior were filthy. I floor of the van was so dirty that I had to use mats on the floor to protect my furniture. U-Haul should ensure the equipment is clean when it is rented and then require customers to return it in the same condition or lose their deposit.
JOY FVery friendly and knowledgeable about everything I deal with these guys. All the time, the young and the older they always take care of Charles. Have a great day. God bless you and keep these guys
CHARLES SI love the convenience of this locstion
YEVETTERA GVERY FREINDLY
Matt WWe had no issues. Everything was great.
JASON LJones Auto Repair provides excellent, courteous and efficient rentals AND car care.
VIRGINIA BNothing
LARHONDA DThey are the friendliest staff that i've ever met in my life.They always take care of me for any job.And any need that's possible, I recommend these guys to anyone have a very good day, and god bless you
CHARLES SJones never disappoints! Fabulous!
CHRISTOPHER FGreat experience
ROY EI love these guys i thank them for the convenience and the on time rentsle experience every time
CHARLES SThis was my first time renting a UHAUL and the staff members were very friendly and made it a smooth transaction.
ARIEL BGreat Service!!!!
HELEN TFriendly and fast service
ALLISON SWas able to drop off the trailer after hours …didn’t know facility was closed down for the day…dropped off trailer in good condition…no problems…did the drop off paperwork on line…was told to go to facility and drop off and would be no problem …did as requested
DONALD YNo hassle drop off
SUSANNE GMike helped me when I arrived and explained everything and was very professional. The young man who checked me was nice and professional
CHARLES RStaff was very helpful. I had intentionally placed my license on the ground. The extremely courteous young gentleman, thinking I had dropped it, offered to pick it up. Seeing an elderly lady, who might not feel very confident using an app, he offered to do the check in for me completely. I wish my old brain could remember his name.
PADMA SGreat location to rent from in Germantown
ROY EVery convenient!
Timothy SThe original location I booked my truck didn’t have the size available. My reservation was transferred to a location far away from me. That changed the amount of mileage I initially paid for. Next I was charged for fuel after I returned the truck at the same fuel level I received it
Miracle BI have 0 complaints
ANETTE POn time. Knowledgeable. Friendly.
Daniel HThe location is nasty and one would expect more being in Germantown. The store was closed and extremely hard to locate as it is behind other businesses.
Robbin TIf a customer orders items to go along with the truck, please make sure they are there at rental. If you can't locate items inform customer prior to pick up of rental. Moving is hard/ stressful enough don't add to the stress.
ERICA TThis was probably easiest and most satisfying experience renting U-Haul equipment ever. The customer service was spectacular!
ANTHONY HWonderful experience!
CHRISTOPHER SGreat experience! Great group of guys, really enjoyed meeting them!
James SDrop off was effcient and quick.
ROBERT KVery friendly and check in was a breeze! I highly recommend.
SUSAN GNeeds no improvement
GLENDA HEveryone is amazing that works there and are so helpful. I don’t really see any need to improve on anything. Thanks a lot!
NANCY LFriendly, knowledgable staff - they even pulled the truck up front for me. Truck was quite clean - both cab and loading box.
JOSEPH HClean up the environs. It's former gas station turned into an auto repair shop and looks like the typical gas station turned into an auto repair shop... messy, cars parked all around waiting for repair. I wish it looked nicer, in keeping w/ the neighborhood.
Grady RCustomer Service was top notch!!
Dalphnia MNo recommendations, it was easy, quick and no waiting.
EDWARD CThe seal is leaking allowing water in.
KIMBERLEE NGreat customer service, professional and friendly.
ERIC ROutstanding customer service. Great experience. In and out very quickly.
STEVE RThe tire light was on and the check engine light was on. I was somewhat concerned, the person in charged assured me that all was ok. I accepted the truck because I knew I had less than 10 miles round trip. All worked out well, no issues or concerns during the transaction. It has been almost 24 hours since I returned the truck my refund is still not back on my card.
BRENDA PAnswer me about the $25 refund advertised in the truck
JOY BFriendly and very easy return.
Virginia EEXCELLENT CUSTOMER SERVICE!!!! WILL ALWAYS USE THIS LOCATIONS AND RECOMMEND IN THE FUTURE!!!
MARGARET HThis location is awesome. First time using U-Haul and I had a great experience with this location. Rent from here if you need to rent with U-Haul.
MIGUEL RConvince. Location. Friendly. Helpful Highly recommended. Always use them when I need to rent
GEORGE D